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Help Desk Software By  Dina Sharawi
Presentation Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]
Overview of Helpdesk Software ,[object Object],[object Object],[object Object],Benefits Services On-Going Support Increased Productivity,  Cost Savings Cost Cutting ,  Efficiency , better accuracy High  Level   Consulting Offer Solutions Tracking   incidents Escalate   problem Generating Reports Better quality Satisfaction
Screen shots of main feature to the project
Usability Test Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Modifications ,[object Object],[object Object]

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Helpdesk Software