1. SPRINKLR: TRAINING PLAN
Monday Tuesday Wednesday Thursday Friday Sat. Sun.
3/19 3/20 3/21 3/22 3/23 3/24 3/25
8-9 AM EST /12-1 PM 8-9AM EST / 12-1 PM 8-9PM EST/9-10AM 8-9AM EST/12-1PM
8-9 PM EST/9-10AM GST Basic training GST Admin Training KST Office Hours (Asia) GST Office Hours
KST Basic Training (EMEA) (EMEA) (EMEA)
(Asia) 8-9 PM EST/9-10AM 12 – 1 PM EST Basic 12-1:00PM EST Office
KST Admin Training Training (Americas) Hours (America)
(Asia)
3/26 3/27 3/28 3/29 3/30 3/31 4/1
2-3PM EST Basic 8-9PM / 9-10AM KST 9-10AM EST/ 1-2PM 8-9AM EST/12-1PM
12-1 PM EST Admin Training (Americas) Basic Training (Asia) GST Basic Training GST Office Hours
training (Americas) 8-9 PM EST/9-10AM (EMEA) (EMEA)12-1:00PM EST
KST Admin Training 8-9 PM EST/9-10AM Office Hours (America)
(Asia) KST Office Hours (Asia)
4/2 4/3 4/4 4/5 4/6 4/7 4/8
1-2PM EST Advanced 10-11AM EST/ 2-3PM 10-11AM EST/ 2-3PM 8-9PM EST/9-10AM 8-9AM EST/12-1PM
training (Americas) GST Admin Training GST Advanced Training KST Office Hours (Asia) GST Office Hours
8-9PM EST/9-10AM (EMEA) (EMEA) (EMEA)12-1:00PM EST
KST Advanced Training 2-3 PM EST Admin Office Hours (America)
(Asia) training (Americas)
4/9 4/10 4/11 4/12 4/13 4/14 4/15
9-10AM EST/ 1-2PM 12-1 Advanced Training 8-9PM EST/9-10AM 8-9AM EST/12-1PM
GST Advanced Training (Americas) KST Office Hours (Asia) GST Office Hours
(EMEA) 8-9PM EST/9-10AM (EMEA) 12-1:00PM EST
KST Advanced training Office Hours (America)
(Asia)
3/13/2012 CONFIDENTIAL + NOT FOR DISTRIBUTION | © SPRINKLR, 2012 2

2. SPRINKLR: TRAINING AGENDAS
Admin Training Basic Training
Advanced Training
I. Platform Overview
I. Platform Overview - How is the Sprinklr Platform
- How is the Sprinklr Platform organized
organized - Sprinklr Support channels
- Sprinklr Support channels II. Posting with Sprinklr I. Queues & Workflows: VOC
- Working with your Account - Posting to Facebook, Twitter, and Categorization and reporting
Manager YouTube - Using Queues in the context of
- Approval flows Samsung’s VOC
II. Settings Overview - Scheduling a post and the - Assigning in-bound content
- Adding Users and creating content calendar - VOC Reporting
Approval flows - Bulk-uploading: overview
- How do approval flows work - The Content Suggestion fearture II. Content Library feature
- Adding Accounts and giving III. Monitoring and Listening III. Filters/Actions/Rules and Queues
users access - Monitoring dashboards: how to - How do filters/Actions/Rules
- Setting-up Auto-Import create a dashboard and organize Work
a dashboard - Dealing with Spam form Sprinklr
III. Client-level settings - Engaging and responding
- White-Labeling - Assigning an in-coming message: IV. TBA (This section of the training will
- Integration with web-analytics email, queues and workflows be dictated depending on the groups
- Meta Data IV. Reporting Overview goals)
- Queues - Reporting on out-going content:
- Profile Lists Campaign and Tag reporting V. Q&A
- Filters/Rules/Actions - Channel Reporting
IV. Q&A - Reporting Dashboards
V. Q&A
3/13/2012 CONFIDENTIAL + NOT FOR DISTRIBUTION | © SPRINKLR, 2012 3