Physician Burnout Prevention is the Portal to Physician Engagement Presentation to the ACPE Annual Meeting 2013 The biggest risk in healthcare at the moment is not reform, changing reimbursements, EMR or the tidal wave of newly insured patients. The #1 danger to healthcare is the stress that ALL of this is placing on the front line workers - the physicians, nurses and staff. In this presentation you will learn 1) The #1 Threat to Healthcare - Physician Burnout 2) Why addressing Physician Burnout Head On will give your group a competitive advantage in the years ahead 3) Physician Burnout New Information with a complete mini-training update - Physician Burnout Vs. Stress - Prevalence and Trends - Symptoms & Gender Differences - Effects & Complications - Pathophysiology - 4 Main Causes of Physician Burnout - Over 117 Prevention Methods 4) Why it's time to stop the Physician Wellness Crusade 5) A Shortcut to Physician Engagement 6) Why Physician Executives are uniquely positioned to champion these changes for the benefit of - The Physicians and their families - The patients and staff Get your copy of the MATRIX report with 117 ways physicians and organizations can work together to prevent burnout http://www.tinyurl.com/bpmatrix Dike Dike Drummond MD http://www.thehappymd.com - The health and bottom line of the Organization

1. Burnout Prevention:
The Portal to
Physician Engagement
©www.TheHappyMD.com Dike Drummond MD
thehappymd.com
@thehappymd
Dike Drummond MD

2. Healthcare’s #1 Threat
It is NOT
d
Healthcare Reform
The Tidal Wave of New Patients
Changing Reimbursement
ACO’s and Industry Consolidation

3. Healthcare’s #1 Threat
D
…is the levels of Stress and Burnout ALL
OF THIS is causing in the Front Line
Providers of Healthcare.
Doctors – NP/PA’s – Nurses

4. Healthcare’s #1 Threat
D
…and the pervasive negative effects of
Burnout most leaders consider
NORMAL
or IMPOSSIBLE TO ADDRESS

5. Burnout Update
Burnout Vs. Stress
Prevalence and Trends
Symptoms & Gender Differences
Effects & Complications
Pathophysiology
4 Main Causes
Over 117 Prevention Methods

6. Burnout Update
All of your providers have a HOLE in their
training.
They learn nothing about Burnout and Life
Balance.
Our Live “Burnout Proof” Training and
Burnout Video Training Series can bridge
that knowledge gap

7. Burnout vs. Stress
Able to Recover
Vs.
The Downward Spiral

8. Burnout Symptoms
Maslach Burnout Inventory
d
1) Exhaustion
d
2) “Depersonalization”
Cynical, Sarcastic, Compassion Fatigue
d
3) “Lack of Efficacy”
“What’s the Use?”

9. Burnout
“… an erosion of the soul caused by
a deterioration of one’s values,
dignity, spirit and will.”

10. Burnout Prevalence
“Numerous global studies involving nearly
every medical and surgical specialty indicate
that approximately
1 of every 3 physicians is experiencing burnout
at any given time.”

11. Burnout Effects
LOWER
Patient Satisfaction
Quality of Care
HIGHER
Medical Error Rates
Malpractice Risk
Physician and Staff Turnover
Where is the
CFO?

12. Burnout Complications
INCREASED
Physician Divorce
Alcohol and Drug Abuse / Addiction
Suicide

13. BURNOUT IS …
• EVERYWHERE
• ALL THE TIME
• BAD FOR THE DOCTOR
• BAD FOR THEIR FAMILIES
• BAD FOR THEIR PATIENTS
• BAD FOR THE ORGANIZATION

14. BURNOUT IS …
NOT “NORMAL” in Healthcare
- Identifiable
- Treatable
- Preventable

15. Burnout Pathophysiology
NOT about
your
“Batteries”
being run
down

16. Burnout Pathophysiology
An Energetic Bank Account

17. Burnout Pathophysiology
You must keep a Positive Balance
Or there is Nothing
Available for
•Patients
•Staff
•Your Family
•Yourself

18. Burnout Causes

19. Burnout Causes
The PRACTICE
d
The Clinical Practice of Medicine
is Stressful

20. Burnout Causes
The JOB
d
Your Specific JOB adds Multiple
Layers of Stress
[ Content vs. Context ]

21. Burnout Causes
LIFE
d
Balance and Recharge
or Not …
No one teaches Life Balance

22. Burnout Causes
Conditioning
d
We are Highly Conditioned
D
5 Main Coping Skills Become Our
Survival Mechanisms

23. Burnout Causes
Conditioning
d
Workaholic
Superhero
Emotion Free
Lone Ranger
Perfectionist

24. Burnout Causes
Conditioning
d
AND Two Prime Directives
- The Patient Comes First
- Never Show Weakness

25. Burnout Causes
Conditioning
d
Prevents Self Awareness and
Self Care
d
Blocks Impulse to Ask For Help

26. Burnout Prevention MATRIX
Two Ways to Prevent Burnout
q
• Decrease Stress
q
• Increase Ability to Recharge

27. Burnout Prevention MATRIX
Two Areas of Responsibility
q
• The Physician
q
• The Organization

28. Burnout Prevention MATRIX

29. Burnout Prevention MATRIX
Burnout Prevention MATRIX White Paper
Over 117 Different Methods
to Prevent Burnout Inside
FREE Download at this link …
tinyurl.com/bpmatrix

30. How Will You Respond?
Business as Usual ?

31. How Will You Respond?
The Creative Destruction of Burnout
offers a Path to
s
Physician Engagement
s
And a Competitive Advantage for Your
Organization

32. Contact Us Today
To arrange a “Burnout Proof”
LIVE training for your people
OR
Increase the impact of your Physician
Wellness Program

33. Contact Us Today
360-420-2100

34. Burnout Prevention:
The Portal to
Physician Engagement
©www.TheHappyMD.com Dike Drummond MD @thehappymd
Dike Drummond MD
TheHappyMD.com