Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Servicing 'Core and Chore': A framework for understanding a Modern IT Working Environment
Similar to Servicing 'Core and Chore': A framework for understanding a Modern IT Working Environment (20)
Recently uploaded
Recently uploaded (20)
Servicing 'Core and Chore': A framework for understanding a Modern IT Working Environment
- 1. Servicing 'Core' and 'Chore': A framework for understanding a Modern IT Working Environment Joe Nicholls and David Harrison Cardiff University
- 2. Key themes and issues • Services External versus Internal • Perspectives Personal versus Organisational • Work tasks Service Design and Management • Technology in context Holistic service provision • Enablement Education and Requirements • External Third-party Services Governance ... more questions than answers!
- 3. The Modern Working Environment The Modern Working Environment
- 4. central services The Modern Working Environment
- 5. The Modern Working Environment central services Automated signatories recruitment Total projected activity (TPA) construction & core post approval electronic year planner Interdepartmental transfer note and other internal finance tasks procurement human resources staff handbook finance email service procedures file storage policies Estates Salaries Networked Desktop
- 6. The Modern Working Environment ‘Utilities’ - potentially commodity services? central services Automated signatories recruitment Total projected activity (TPA) construction & core post approval electronic year planner Interdepartmental transfer note and other internal finance tasks procurement human resources staff handbook finance email service procedures file storage policies Estates Types of services: • Content: data/information • Tools: technology, equipment • People: knowledge, expertise, skills • Activities: business processes Salaries Networked Desktop
- 7. central services The Modern Working Environment
- 8. MRE MLE central services Timetabling Enquirer-to-student process Online student application process Placement application process New course process Improving communication with students Improving the student’s Day 1 experience Supporting students on placements Legal Advisors Research Administrators Managing post-graduate researchers Researcher Profiles Commercial & Spinout Ethical approval Financial Costing Forms Stock control Policies & Procedures Project Management
- 9. central services The Modern Working Environment
- 10. VRE MRE MLE VLE central services Discussion lists Question & Test Content repositories Learning objects Wikis Blogs Bookmarking Collaborative workspaces Collaborative workspaces Electronic journals Blogs Wikis IRC Instant Messaging Desktop videoconferencing Bookmarking Content repositories Discussion lists Electronic journals Learning Technologists Question Banks ePortfolio Text Messaging High Performance Computing
- 11. central services World Wide The Modern Working Environment ↑ Opportunity ↑ Capability Emerging external services: ↑ vast volumes of content (data/information) ↑ considerably more and greater variety of tools ↑ worldwide communities of people ↑ multitude of potentially useful business processes
- 12. The Modern Working Environment Personal Learning Environment World Wide
- 13. The Modern Working Environment World Wide Personal Teaching Environment
- 14. The Modern Working Environment World Wide Personal Research Environment
- 15. The Modern Working Environment Principal Investigator Research Fellow PhD Student World Wide
- 18. Finance management SSO & Shibboleth Room booking Staff recruitment Procurement Payroll Policies & Procedures Staff development Staff sickness & absence Internal Transfers Electronic signatures BO reports Grant applications Publishing e-Prints Research Assessment Exercise Directory of Expertise Information About PhD students Project Management Research skills resources Internal Peer review Library catalogue e-journals Grant proposal archive Fixed-term renewal My Working Environment Collaborative authoring Research data management Blogs Collaborative workspace Shared Bookmarks Access to IP restricted resources High Performance ComputingAlerts News & Events Cardiff Mail (email & calendaring Presence Awareness & Instant Messaging Discussion lists My Files Wikis Profiles
- 19. Collaborative authoring Research data management Blogs Collaborative workspace Shared Bookmarks Access to IP restricted resources High Performance ComputingAlerts News & Events Cardiff Mail (email & calendaring Presence Awareness & Instant Messaging Discussion lists My Files Wikis Profiles My Working Environment Room booking Staff recruitment Procurement Payroll Policies & Procedures Staff development Staff sickness & absence Internal Transfers Electronic signatures BO reports Grant applications Publishing e-Prints Research Assessment Exercise Directory of Expertise Information About PhD students Project Management Research skills resources Internal Peer review Library catalogue e-journals Grant proposal archive Fixed-term renewal
- 20. Room booking Staff recruitment Procurement Payroll Policies & Procedures Staff development Staff sickness & absence Internal Transfers Electronic signatures BO reports Grant applications Publishing e-Prints Research Assessment Exercise Directory of Expertise Information About PhD students Project Management Research skills resources Internal Peer review Library catalogue e-journals Grant proposal archive Fixed-term renewal Collaborative authoring Research data management Blogs Collaborative workspace Shared Bookmarks Access to IP restricted resources High Performance ComputingAlerts News & Events Cardiff Mail (email & calendaring Presence Awareness & Instant Messaging Discussion lists My Files Wikis Profiles My Working Environment
- 21. Room booking Staff recruitment Procurement Payroll Policies & Procedures Staff development Staff sickness & absence Internal Transfers Electronic signatures BO reports Grant applications Publishing e-Prints Research Assessment Exercise Directory of Expertise Information About PhD students Project Management Research skills resources Internal Peer review Library catalogue e-journals Grant proposal archive Fixed-term renewal Collaborative authoring Research data management Blogs Collaborative workspace Shared Bookmarks Access to IP restricted resources High Performance ComputingAlerts News & Events Cardiff Mail (email & calendaring Presence Awareness & Instant Messaging Discussion lists My Files Wikis Profiles My Working Environment
- 22. Are we getting the balance right?
- 23. The Modern Working Environment My Working Environment World Wide
- 24. Seeking Retrieving Managing Manipulating Creating Disseminating Exchanging / Communicating ACTIVITY e.g.,‘Identify Funding Opportunities’ Basic data / information related activities
- 26. Mapping work activities to services e.g., First task in grant application process: Identifying Funding Opportunities Data / Information Activities Seeking Retrieving Management Manipulation Creation Dissemination Exchange/ Communication Services Content Tools People Activities Documents detailing funding initiatives Locate and use a search engine Consult Research Support officer Research Support officer performs search Funding opportunity PDF documents and forms Use Adobe Acrobat to display Consult IT Help Desk Documents Printed by secretary Use Content Management System to store documents Research Assistant collates and organises X X X X X X Use guidelines and advice Use Word processor Contact and consult collaborators Paper detailing candidate opportunities Use Email to Send to collaborators X Secretary prints & posts documents Feedback as email Use online collaborative workspace Discuss with Research team X X
- 27. ACTIVITY Service provider ACTIVITY Learner, Teacher, Researcher Enablement through Partnership ServicesEducation Requirements
- 31. Researcher VRE MRE central services • No development • No control • No awareness • Benefits realisation? Enablement: • Education? • Requirements? World Wide External Third-party Services
- 32. Researcher VRE MRE central services • No development • No control • No awareness • Benefits realisation? Enablement: • Education? • Requirements? World Wide External Third-party Services