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Online Reputation Management
                       Workshop

www.digitalvidya.com       1      © Digital Vidya
Let us Introduce!




www.digitalvidya.com             2         © Digital Vidya
What (not) to expect in this Workshop?




www.digitalvidya.com   3
                                    © Digital Vidya
Fights, Discussions, Arguments




www.digitalvidya.com           4
                                                 © Digital Vidya
Less of Answers, more of Questions




                            5
www.digitalvidya.com                     © Digital Vidya
Lot of food for your brain…




                       Group                  Solo
                                      6
www.digitalvidya.com                                 © Digital Vidya
It’s not the End...




                                   7
www.digitalvidya.com                         © Digital Vidya
Start Experiencing Now!




                         #DVCamp


                                    8
www.digitalvidya.com                             © Digital Vidya
Let’s Connect Now!



    http://facebook.com/digitalvidya      http://twitter.com/MyDigitalVidya




                               http://bit.ly/dv-grp




www.digitalvidya.com                         9                         © Digital Vidya
What is Digital Marketing?




www.digitalvidya.com          10            © Digital Vidya
“The process of reaching out to and
  engaging with your customers/users through
    Digital Media (Internet, Email, Mobile)”




www.digitalvidya.com    11            © Digital Vidya
SEM or PPC


                       SEO or Organic Search


www.digitalvidya.com       12                     © Digital Vidya
www.digitalvidya.com   13   © Digital Vidya
Social Media
                             SEO


                                Website/P
                                 resence


                         Online             Email & Mobile
                       Advertising            Marketing




www.digitalvidya.com                            14                  © Digital Vidya
What is Social Media?




www.digitalvidya.com               15          © Digital Vidya
Who’s the head of Social Media
           Marketing at McDonalds?

                       Customer!



www.digitalvidya.com         16       © Digital Vidya
Why care about Social Media?




www.digitalvidya.com    17        © Digital Vidya
“Only 20% of marketing budgets
             are typically spent on retention.
                Yet, in many cases, 75% of
              revenues comes from existing
                        customers.”
                                    Source: Flip the Funnel




www.digitalvidya.com          18                        © Digital Vidya
Social Media in Malaysia




www.digitalvidya.com            19           © Digital Vidya
No of Users (Million)




www.digitalvidya.com              20           © Digital Vidya
Growth on Facebook (6 months)




www.digitalvidya.com              21               © Digital Vidya
Age Distribution




www.digitalvidya.com            22        © Digital Vidya
Gender Distribution




www.digitalvidya.com             23          © Digital Vidya
Is it just Sales & Marketing?




www.digitalvidya.com        24          © Digital Vidya
Marketing              HR

                                   NO
              Sales
                                                   Ideation/Pr
                                                    oduct Dev
                                   CRM
www.digitalvidya.com                     25               © Digital Vidya
Search for your name on Google!




www.digitalvidya.com      26          © Digital Vidya
Timings can’t be Better!




                       Opportunity to build competitive edge
www.digitalvidya.com                        27                 © Digital Vidya
Let’s look at some International
                    Success Stories!




www.digitalvidya.com          28           © Digital Vidya
Kogi Korean BBQ Taco Truck




      Blog + Flickr + Twitter - 10 people/stop to 800 people/stop
www.digitalvidya.com                  29                      © Digital Vidya
Over 20% All Sales through Facebook




www.digitalvidya.com           30                © Digital Vidya
www.digitalvidya.com   31   © Digital Vidya
A Video can ruin the brand built over
                            decades




                       Costed them 50m US$
www.digitalvidya.com              32              © Digital Vidya
Let’s look at few Malaysian Case
                       Studies!




www.digitalvidya.com        33           © Digital Vidya
www.digitalvidya.com   34   © Digital Vidya
www.digitalvidya.com   35   © Digital Vidya
www.digitalvidya.com   36   © Digital Vidya
www.digitalvidya.com   37   © Digital Vidya
What are you waiting for?




                       Do you think you have an option?
www.digitalvidya.com                     38               © Digital Vidya
Thank You!




www.digitalvidya.com         39     © Digital Vidya

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Why Care About Social Media (Malaysia)