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United: Using Content to Connect
with Consumers
KC Geen - Director of Social Media and Content Marketing
@KCGeen
Transform the relationship with our fliers by showcasing
our brand purpose and consumer passion through content
TRAVEL IS
THE PASSION
THAT UNITES
US ALL
2
TRAVELERS EMPLOYEES
3
But how do you stand out in a saturated sea
of travel media?
We dug deep to
discover what was
distinctly ours
145%
more likes
150K
uses of #
2X
fan growth
4
We made a sustained
commitment to
storytelling
5
United: Using Content to Connect
with Consumers
August 24, 2016
United: Using Content to Connect
with Consumers
August 24, 2016
9
3 key takeaways
Dig deep into the
brand to discover
what’s distinctively
yours
Make a sustained
commitment to
storytelling
Understand &
operate like your
True competition
Thank You

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Connecting With Consumers Across The World, Digiday Content Marketing Summit, August 24th, 2016

  • 1. United: Using Content to Connect with Consumers KC Geen - Director of Social Media and Content Marketing @KCGeen
  • 2. Transform the relationship with our fliers by showcasing our brand purpose and consumer passion through content TRAVEL IS THE PASSION THAT UNITES US ALL 2 TRAVELERS EMPLOYEES
  • 3. 3 But how do you stand out in a saturated sea of travel media?
  • 4. We dug deep to discover what was distinctly ours 145% more likes 150K uses of # 2X fan growth 4
  • 5. We made a sustained commitment to storytelling 5
  • 6. United: Using Content to Connect with Consumers August 24, 2016
  • 7. United: Using Content to Connect with Consumers August 24, 2016
  • 8. 9 3 key takeaways Dig deep into the brand to discover what’s distinctively yours Make a sustained commitment to storytelling Understand & operate like your True competition

Hinweis der Redaktion

  1. New spirit of United –> we are on a journey to transform relationship with fliers That relies on both changing the product & service we deliver, and changing the brand in the minds of consumers Most effective way to bring that to life is through content -> showcasing our purpose through the passions that unite our employees and our fliers Travel is great unifying theme – gives us a chance to talk about all aspects of product & service in a way that captures the imagination