Connecting With Consumers Across The World, Digiday Content Marketing Summit, August 24th, 2016
1. United: Using Content to Connect
with Consumers
KC Geen - Director of Social Media and Content Marketing
@KCGeen
2. Transform the relationship with our fliers by showcasing
our brand purpose and consumer passion through content
TRAVEL IS
THE PASSION
THAT UNITES
US ALL
2
TRAVELERS EMPLOYEES
3. 3
But how do you stand out in a saturated sea
of travel media?
4. We dug deep to
discover what was
distinctly ours
145%
more likes
150K
uses of #
2X
fan growth
4
5. We made a sustained
commitment to
storytelling
5
8. 9
3 key takeaways
Dig deep into the
brand to discover
what’s distinctively
yours
Make a sustained
commitment to
storytelling
Understand &
operate like your
True competition
New spirit of United –> we are on a journey to transform relationship with fliers
That relies on both changing the product & service we deliver, and changing the brand in the minds of consumers
Most effective way to bring that to life is through content -> showcasing our purpose through the passions that unite our employees and our fliers
Travel is great unifying theme – gives us a chance to talk about all aspects of product & service in a way that captures the imagination