This document provides an overview of various managed IT services including network services, load balancing, firewalls, intrusion detection, dedicated servers, OS management, patch management, server monitoring, DBA services, storage solutions, backup services, virtualization services, data deduplication, replication services, and cloud infrastructure. Key details are provided for each service type including supported platforms, features, and options.

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2. Table of Contents
Hi-TouchSM Network Services ............................................................................. 3
Hi-TouchSM Load-Balancing Services ................................................................... 4
Hi-TouchSM Managed Firewall Services ................................................................ 5
Hi-TouchSM Intrusion Detection Service ............................................................... 7
Hi-TouchSM Dedicated Servers ............................................................................ 8
Hi-TouchSM OS Management .............................................................................. 9
Hi-TouchSM Patch Management ......................................................................... 10
Hi-TouchSM Server Monitoring .......................................................................... 11
Hi-TouchSM DBA Services ................................................................................. 12
Hi-TouchSM Storage Solutions ........................................................................... 14
Hi-TouchSM Backup Services ............................................................................ 15
Hi-TouchSM Virtualization Services .................................................................... 16
Hi-TouchSM Data De-Duplication ....................................................................... 17
Hi-TouchSM Replication Service ......................................................................... 18
Hi-TouchSM Stratus Cloud Infrastructure ............................................................ 19
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3. Hi-TouchSM Network Services
Network Connectivity
 Multi-Gigabit network backbone with over 6 Gbps bandwidth across 5
geographically diverse data centers, utilizing multiple providers to
deliver Internet access – Level3, Time Warner Telecom, Savvis, RCN,
GNAP, and MCI/Uunet.
 Burstable bandwidth from 10 – 1000 Mbps.
 Fast Ethernet or GigE connectivity
 Expedited installation and implementation
available
 Fixed or usage-based bandwidth pricing
options available
 Real time internet bandwidth utilization
reporting via online portal.
 Private Point to Point connectivity available
through preferred telcos 1.5 Mbps – 1Gbps.
 Redundant network connectivity available via HSRP and BGP
Domain Name Services
 Function as primary, secondary and stealth DNS Server
 Add, update or remove DNS zones and records
Managed Switches
 Cisco 2960 | Cisco 3970 platforms
 Implement initial network configuration per customer requirements
 Monitor alerts and remedy hardwdare issues
 Clustered solutions available
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4. Hi-TouchSM Load-Balancing Services
Premier Managed Load Balancer Options
 F5 BigIP Local Traffic Manager on F5 LTM Hardware
 F5 BigIP Global Traffic Manager on F5 GTM Hardware
Professional Managed Load Balancer
 OpenBSD Platform running on Dell PowerEdge Dedicated Hardware
Hosted Solutions Hi-Touch℠ Load Balancing Solutions seamlessly monitor availability
and performance of multiple WAN connections to intelligently manage bi-directional
traffic flows to a site – providing fault tolerant, optimized Internet access.
High Availability
Detects errors across an entire link to provide end-to-end, reliable WAN connectivity.
It monitors the health and availability of each connection, detecting outages to a link
or ISP. In the event of a failure, traffic is transparently and dynamically directed
across other available links so users and external customers always stay connected.
Comprehensive Link Monitoring
Provides a comprehensive view into the health and throughput of links through the
gateway router, ensuring availability and providing insight into the bandwidth and
capacity of any given link. It also detects failures caused by ISP misconfiguration or
other manual errors that might otherwise be missed.
Composite Monitors
Combines multiple monitors to quickly and accurately determine the health and
availability of a link. If a problem is detected, it can route traffic to other available
links – reducing downtime costs while improving the client experience.
Global Traffic Management
BIG-IP Global Traffic Manager (GTM) can automatically direct users to the closest or
best-performing data center in a multi-data center scenario. You can realize the full
potential of multiple data centers by using BIG-IP GTM to provide seamless disaster
recovery and routing based on quality of service or business criteria.
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5. Hi-TouchSM Managed Firewall Services
Premier Managed Firewall - CheckPoint Platform
 Stateful Filtering.
 NAT and Port Redirection.
 Hardware Disk Mirror & Dual Power Supplies.
 Full Managment and Monitoring Included.
 25,000 Simultaneous Connections.
 25 SecuRemote VPN Client Connections.
 25 IPSec VPN Routes to Interoperable Gateways.
 50 Policy and Configuration Changes per Month.
Available options
 Additional Intel EEPro100 or EEPro1000 PCI NICs.
 Multiprocessor support (additional CPU).
 Managed switch for VLAN breakout.
 High-availability cluster (add server, switch, uplink).
 Increased log retention (larger hard disks).
Premier Managed Firewall – Juniper Platform (SSG 550M)
 Stateful Filtering.
 NAT and Port Redirection.
 Hardware Disk Mirror & Dual Power Supplies.
 Full Managment and Monitoring Included.
 256,000 Simultaneous Connections.
 Up to 1 Gbps throughput.
 Up to 500 Mbps IPSEC VPN throughput.
 10 VPN Client Connections. (standard)
 5 IPSec VPN Routes to Interoperable Gateways. (standard)
 50 Policy and Configuration Changes per Month.
Available options
 Additional physical interfaces.
 High availability clustering.
 Managed switch for VLAN breakout.
 AS, AV, and NIDS/NIPS feature descriptions.
 Additional VPN Client Users
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6. Professional Managed Firewall - Juniper Platform (SSG 350M)
 Stateful filtering.
 Network address translation and port redirection.
 Traffic normalization and fragment reassembly.
 Packet shaping, queuing and prioritization.
 Overflow limits and TCP/SYN flood protection.
 Separate private, public and management interfaces.
 802.1q VLAN support.
 Hardware disk mirror.
 Full management and monitoring included.
 96,000 simultaneous connections.
 Up to 550 Mbps throughput.
 Up to 225 Mbps IPSEC VPN throughput.
 10 VPN Client Connections. (standard)
 5 IPSec VPN Routes to Interoperable Gateways. (standard)
 50 policy and configuration changes per month.
 200 policy line maximum.
Available options
 Additional physical interfaces.
 High availability clustering.
 Managed switch for VLAN breakout.
 AS, AV, and NIDS/NIPS feature descriptions.
 Additional VPN Client Users
Standard Managed Firewall – Juniper Platform (SSG 140)
 Stateful filtering.
 Full management and monitoring included.
 One subnet only.
 48,000 simultaneous connections.
 Up to 350 Mbps throughput.
 Up to 100 Mbps IPSEC VPN throughput.
 10 VPN Client Connections. (standard)
 5 IPSec VPN Routes to Interoperable Gateways. (standard)
 5,000 simultaneous connections.
 10 policy and configuration changes per month.
 30 policy line maximum.
Available options
 Additional physical interfaces.
 High availability clustering.
 Managed switch for VLAN breakout.
 AS, AV, and NIDS/NIPS feature descriptions.
 Additional VPN Client Users
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7. Hi-TouchSM Intrusion Detection Service
Overview
Hosted Solutions on-demand network security solution delivers intrusion protection,
vulnerability management, and IT and PCI compliance automation to help protect
networks from threats that bypass perimeter, desktop, and server defenses. Our
platform consists of an on-premise appliance, a hosted expert system, and a hosted
virtual appliance.
On-Premise Appliance
Detects more than 8,000 network threats and over 12,000 vulnerabilities. This
appliance can also initiate containment and blocking actions as per defined policy.
Hosted Virtual Appliance
Enables you to maintain PCI compliance with our PCI-certified external scanning. You
can also leverage the entire 12,000-plus vulnerability test library to perform
comprehensive external scanning.
Hosted Expert System
Aggregates and analyzes real-time threat information from across your internal
network and combines this data with hundreds of other global customer networks.
With the proven and patent-pending 7-factor Threat Scenario Modeling, the system
automates the identification of sophisticated threats to provide you with an
unprecedented level of protection and an early-warning system with zero-day
protection against the next attack.
Global Threat Center SOC (Security Operations Center)
The ActiveWatch Monitoring service is staffed around-the-clock by certified expert
security professionals, and the SOC monitors your network and helps you take
prompt, effective action when network threats are detected or when security
incidents occur.
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8. Hi-TouchSM Dedicated Servers
Dedicated Server Platform
 Industry leading Dell™ or Sun™ servers
 A continuously tested and maintained operating system build (version-
controlled) designed with Internet security, performance, and
reliability in mind
 Flexible software licensing of OS and applications on a monthly basis
 Dell server hardware monitoring via Dell OpenManage (for Dell servers
on supported OS only)
 Complete support for all hardware with spares on site
Facilities at a Glance
 SAS70 Type II Certified
 Tier III / IV Ratings
 100% Uptime SLA on Infrastructure
 24x7x365 Hi-TouchSM Support
Redundant Power
 Power configured in 2N model
 Redundant Backup Battery Systems
 Redundant Diesel-Powered Generators
 Rigorous, Regular System Testing
Secure Class A Facilities
 Ballistic-rated exterior, including doors & windows
 Double Man Traps force double verification and provides extra secure
data center entry
 Redundant off-site monitoring of all security systems
 Locked Cabinets and Cages
Network Services
 Multi-Gig Network Backbone with over 8 Gbps bandwidth
 Fixed or Usage-based Bandwidth Pricing
 Use of Hosted Solutions Redundant DNS Servers
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9. Hi-TouchSM OS Management
Supported Platforms
 Windows (all versions currently supported by Microsoft)
 Red Hat Enterprise Linux (all versions currently supported by Red Hat)
 Solaris (all versions currently supported by Sun Microsystems)
Design Services
 Initial design review with Hosted Solutions’ OS experts.
 System and installation support documentation provided by Project
Manager.
OS Installation
 Base OS installation, including OS licensing.
System Administration
 Proactively resolve Windows Services issues logged in the Windows
event viewer and create customer notification tickets for all critical
events (Windows only)
 User account management – add, disable, remove, reset passwords.
 OS network configuration management - change IPA, route, interface.
 Resize file systems (where possible).
 Manage disk de-fragmentation on a quarterly basis (Windows only)
Premier Server Monitoring Services
 See Hi-Touch℠ Server Monitoring service description.
Standard Patch Management
 See Hi-Touch℠ Patch Management service description.
Backup Management
 Installation and administration of backup client software.
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10. Hi-TouchSM Patch Management
Supported Platforms
 Windows 2003 / 2008
 Red Hat Enterprise Linux (all versions currently supported by Red Hat)
 Debian Gnu/Linux Stable and Old-Stable
 SUSE Linux Enterprise Server (all versions currently supported by
Novell)
 CentOS Linux (all versions currently supported by the CentOS
community)
 Ubuntu Linux (all versions currently supported by the Ubuntu
community)
 Solaris (all versions currently supported by Sun Microsystems)
Standard Windows Patch Management Services
 Provide full life cycle patch management services to lower risk of
security breaches and mitigate downtime for mission-critical
applications
 Notify customers of all available IIS, ASP and .NET patches available,
and request customer permission to apply any or all IIS, ASP, and
.NET patches
Standard Unix & Linux Patch Management Services
 Provide full life cycle patch management services to lower risk of
security breaches and mitigate downtime for mission-critical
applications (requires that customer has purchased support from OS
vendor)
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11. Hi-TouchSM Server Monitoring
Supported Platforms
 Microsoft Windows 2003 / 2008
 Red Hat Enterprise Linux
 Debian Gnu Linux
 SUSE Linux Enterprise Server
 CentOS Linux
 Ubuntu Linux
 Solaris
 FreeBSD
 OpenBSD
 Apple Mac OS X
Standard Server Monitoring Services (free of charge)
 Monitor network connectivity via ICMP
 Monitor one customer-specified network service (e.g., HTTP, DNS,
TCP, or UDP port)
 Access to Hosted Solutions’ Dashboard, Trouble Ticketing, and
Network Bandwidth logs
Premier Server Monitoring Services
 Monitor network connectivity via ICMP
 Monitor six customer-specified network services (e.g., HTTP, DNS,
TCP, or UDP ports)
 Monitor the following resources: disk/drive usage, memory usage, and
CPU load
 Monitor critical systems for hardware alerts and status changes via
Dell OpenManage (for Dell servers only)
 Access to Hosted Solutions’ Dashboard, Trouble Ticketing, and
Network Bandwidth logs
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12. Hi-TouchSM DBA Services
Standard DBA Services
On Call DBA Support (M-F 8:00-5:00)
 Up to one (1) hour of DBA support is included every month for customer
directed DBA activities.
Database Backups for Point in Time Recovery
 Daily or weekly backup of all databases to local disk using native commands.
 Hourly backup of transaction logs to local disk using native commands.
 Daily sweep of online backup files to tape backup system (requires backups.)
SQL Administration Oracle Administration
Monitoring & Administration Monitoring & Administration
 Monitor network connectivity to  Space Management of
the database server Tablespace’s
 Monitor that SQL Server services  Free Space
are running  Rollback Segments
 Monitor disk space  Segment’s Extents
 Review SQL Server scheduled jobs  Performance Management
for failures  Buffer Hit Ratio
 Review SQL Server and Windows  Latch Hit Ratio
event logs  Wait Statistics
 Resize database data and  Shared Pool Status
transaction log files as required  System Events
 Check for database corruption  Inefficient SQL statements
 Create and update database  Locks
statistics  Tablespace
 Rebuild or defrag indexes  File I/O
 Cycle SQL Server error logs  Fault Management
 Oracle Archive Status
Baseline / Performance Management  In-doubt transactions
 Establish baselines by measuring  Listeners
performance under various load  Oracle processes
conditions.  Oracle Log files
 Collect Windows and SQL Server  Schema Objects Management
counters for analysis and  Invalid Objects
troubleshooting.  Object sizing/Imminent
 Collect SQL Server traces for Extent Failure
analysis of frequent and long
running queries. Routine Database Exercises
 Identify areas for potential  Database Reorganization
analysis (e.g. SQL query tuning,  Table Reorganization
index tuning, hardware tuning).  Index Reorganization
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13. Premier DBA Services
On Call DBA Support (24 hours a day / 7 days a week)
 Up to two (2) hours of DBA support is included every month for customer
directed DBA activities.
Database Backups for Point in Time Recovery
 Daily or weekly backup of all databases to local disk using native commands.
 Hourly backup of transaction logs to local disk using native commands.
 Daily sweep of online backup files to tape backup system (requires backups.)
SQL Administration Oracle Administration
Monitoring & Administration Monitoring & Administration
 Monitor network connectivity to  Space Management of
the database server Tablespace’s
 Monitor that SQL Server services  Free Space
are running  Rollback Segments
 Monitor disk space  Segment’s Extents
 Review SQL Server scheduled jobs  Performance Management
for failures  Buffer Hit Ratio
 Review SQL Server and Windows  Latch Hit Ratio
event logs  Wait Statistics
 Resize database data and  Shared Pool Status
transaction log files as required  System Events
 Check for database corruption  Inefficient SQL statements
 Create and update database  Locks
statistics  Tablespace
 Rebuild or defrag indexes  File I/O
 Cycle SQL Server error logs  Fault Management
 Oracle Archive Status
Baseline / Performance Management  In-doubt transactions
 Establish baselines by measuring  Listeners
performance under various load  Oracle processes
conditions.  Oracle Log files
 Collect Windows and SQL Server  Schema Objects Management
counters for analysis and  Invalid Objects
troubleshooting.  Object sizing/Imminent
 Collect SQL Server traces for Extent Failure
analysis of frequent and long
running queries. Routine Database Exercises
 Identify areas for potential  Database Reorganization
analysis (e.g. SQL query tuning,  Table Reorganization
index tuning, hardware tuning).  Index Reorganization
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14. Hi-TouchSM Storage Solutions
SAN and NAS Offerings
 Dedicated and Shared Infrastructure Options
 Connectivity Options:
 ISCSI for lower cost network access, where high performance is
not required
 NAS for concurrent file server access from multiple servers
 Fibre Channel SAN for highest availability, performance, and
scalability
 Platform support is summarized in the matrix below
 Storage Options: SATA or Fibre Channel arrays with flexible RAID
configurations and a broad range of price and performance as
portrayed in the matrix below
 Install and configure all storage hardware and software, including
multi-pathing software.
 Configure drives and partitions on host platforms.
 Monitor and maintain storage availability and capacity.
 Fully managed solution
Platform iSCSI NAS FC SAN
Windows 2003 / 2008 √ √ √
Windows Clusters √
Red Hat Linux ES4 / ES5 √ √ √
Red Hat Clusters √
Solaris (All Sun supported) √ √ √
Solaris Clusters √
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15. Hi-TouchSM Backup Services
Overview
Hosted Solutions Hi-Touch Backup Services include Service implementation and 24x7
monitoring and management. Hosted Solutions backup system provides daily
incremental file system backups with weekly full backups. Each full backup is written
to disk and to tape, while incremental backups are written to disk only
Backup Services
 All backups disk-to-disk-to-tape to ensure completion within backup
windows
 One Full backup per week, retained on tape for 30 days
 Six incremental backups per week, each retained on tape for 14 days.
Optional Features:
 Exchange backup
 SQL Server backup
 Active Directory backup
 SharePoint backup
 Oracle backup
 Linux server backup
 Solaris server backup
 Summary level reporting, including number of files, total size of job,
average throughput.
 Dedicated Tape Pool for off-site rotation through third parties
 Cross-site backup to another Hosted Solutions Data Center
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16. Hi-TouchSM Virtualization Services
Supported Host Platforms
 VMware Infrastructure
 Solaris Container
Supported Guest Platforms
 Windows Server 2003 / 2008
 Red Hat Enterprise Linux (all versions currently supported by Red Hat)
 Solaris 9 Operating System x86 Platform Edition & Solaris 10
Operating System for x86 Platforms
Design Services
 Initial design review with Hosted Solutions’ OS experts.
 System and installation support documentation provided by Project
Manager.
Services
 Installation, Configuration, and Administration of ESX Hosts
 Installation, Configuration, and Administration of VirtualCenter Server
 Configuration and Administration of VMotion + Storage VMotion
 Configuration and Administration of Distributed Resource Scheduler
 Configuration and Administration of High Availability
 Installation, Configuration, and Administration of VMware Consolidated
Backup Server
 Monitor network connectivity via ICMP
 Monitor six customer-specified network services (e.g., HTTP, DNS,
TCP, or UDP ports)
 Monitor the following resources: disk/drive usage, memory usage, and
CPU load
 Monitor critical systems for hardware alerts and status changes via
Dell OpenManage (for Dell servers only)
 Access to Hosted Solutions’ Dashboard, Trouble Ticketing, and
Network Bandwidth logs
 Provide full life cycle patch management services to lower risk of
security breaches and mitigate downtime for mission-critical
applications
 Notify customers of all available IIS, ASP and .NET patches available,
and request customer permission to apply any or all IIS, ASP, and
.NET patches
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17. Hi-TouchSM Data De-Duplication
Overview
Hosted Solutions Data De-duplication Service provides De-duplication services for
both local and remote storage of data. De-duplication looks for redundancy of very
large sequences of bytes across very large comparison windows. As Customer data
is written to the inline De-duplication appliances the incoming data stream is
segmented, uniquely identifying the data segments, and then compared against the
segments of previously stored data.
Replication
Customers can optionally subscribe to a second De-duplication appliance, where
replication services are included as part of the service. Using Data Domain
Replicator software, the primary appliance will move the data offsite to a second
appliance at a second Hosted Solutions IDC using cross-site bandwidth links
(separate bandwidth charges apply). Cross-site de-duplication will provide network
efficiency over normal replication, by eliminating the need to transfer common data
already received.
Configuration
 Hosted Solutions will create and maintain file share(s) on the appliance(s).
 Hosted Solutions will work with the Customer to connect the de-duplication
 appliance(s) to the appropriate network as agreed upon with the customer.
 Hosted Solutions system administrators will perform up to two (2) hours per
 month of de-duplication configuration changes as requested by the Customer.
 Hosted Solutions will provide ongoing management and administrative
support for the de-duplication appliances and replication services.
Monitoring
 Hosted Solutions provides monitoring of the de-duplication appliances to
determine system availability (24/7). In the event that the appliances fail to
respond, Hosted Solutions will notify Customer and initiate corrective action.
Maintenance and Support
 24/7 support for de-duplication problem resolution and Customer inquiries.
 Hosted Solutions provides the Customer with hardware maintenance, which is
available with a 4-hour response time.
 To manage configuration consistency and accountability for changes, all
system administration and device passwords will be managed by Hosted
Solutions. Customer must request any changes by contacting the Hosted
Solutions NOC. Customer must provide complete authentication credentials to
the Hosted Solutions NOC when requesting changes.
 Customer must provide IP connectivity to Hosted Solutions for monitoring and
management capabilities of the devices.
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18. Hi-TouchSM Replication Service
Overview
Hosted Solutions Hi-Touch Replication Service provides replication services between
EMC CLARiiON Storage Area Network Systems located at least two (2) different
Hosted Solutions IDCs. Hosted Solutions Hi-Touch Replication Services provides
block-level asynchronous remote replication between LUNs in two different SANs
using near-Continuous Data Protection (CDP) technology that journals groups of
writes for later recovery to different points in time. Hosted Solutions replication
features are provided by an out-of-band appliance attached into the SAN for local
storage access and into the IP WAN for remote replication and management. Hosted
Solutions utilizes EMC RecoverPoint appliances as part of the replication service. The
RecoverPoint appliance performs all bi-directional replication between the two SANs.
As part of the service, Hosted Solutions will provide the installation, configuration,
monitoring and management of the appliances. In the event that restoration is
required, Hosted Solutions engineers will perform image restoration to the most
current copy of the data. Customer will then verify against data corruption, or other
miscellaneous errors, and direct Hosted Solutions engineers whether or not to
rollback further into previous images.
Configuration
 Hosted Solutions will work with the Customer to configure the appliances with
each associated Customer LUN.
 Hosted Solutions system administrators will perform ongoing, reasonable
configuration changes as requested by the Customer.
 Hosted Solutions will provide ongoing administrative support for standard
additions, deletions and changes to the existing configuration (e.g., adding or
removing a LUN).
Monitoring
 Hosted Solutions will monitor the RecoverPoint appliances and associated
infrastructure using ICMP-based monitoring. If the Customer subscribes to
Hi-Touch SAN Services, all associated LUNs will be monitored as well.
 Node Checking (ICMP-based): Ping monitoring that verifies connectivity
between the two IDCs and the RecoverPoint appliances by pinging the IP and
receiving a response from that device.
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19. Hi-TouchSM Stratus Cloud Infrastructure
Overview
Hi-Touch Stratus Cloud Infrastructure is a managed cloud server infrastructure with
licensing, monitoring and management of the virtualized operating systems
collocated in one or more Hosted Solutions IDC. The Cloud Virtualization Service is
based on VMware Infrastructure Enterprise. The platform allows one or more
physical servers to be partitioned into multiple self-contained virtual machines, each
with its own operating system and set of applications to meet your needs. The
service utilizes Hi-Touch Storage Services for Customer storage requirements in
order to take full advantage of failover capabilities.
Hi-Touch Cloud Servers – Standard Hardware Options
Hosted Solutions offers custom configurations of virtual server hardware, where the
following variables are supported to meet Customer requirements and
configurations:
VM refers to the Virtual Machine
CPU refers to the quantity and speed of CPUs installed in the VM
RAM refers to the amount of Random Access Memory installed in the VM
Disk refers to the quantity and size of storage devices (virtual disks)
configured on the server – these are configured on highly available
enterprise-class storage arrays
RAID refers to the RAID configuration of the storage devices
NIC additional virtual network ports are available
Ports/Cards
IP Addresses quantity of Public IP Addresses required for Server (justification
required)
Bandwidth
Bandwidth usage is measured using a total transfer model. Total bytes transferred is
equal to the sum of inbound and outbound data transfer usage measured at the
ingress and egress points in the Hosted Solutions network for each billing period.
Managed Cloud Firewall
Hosted Solutions Cloud Managed Firewall Service provides controlled perimeter
access to Customer Equipment hosted in our Cloud Services Infrastructure. Hosted
Solutions will supply hardware and software appropriate to the level of service
purchased; systems supported for levels of service are described below:
Managed Firewall Cloud Services Platform includes:
 Stateful filtering
 Up to two (2) internal subnets
 Fifty (50) policy and configuration changes per month
 One hundred (100) Policy Line Maximum
 Management and Monitoring of Device
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20. High Availability
Cloud Virtualization Service includes built-in failover functionality via VMware High
Availability (HA). The failover functionality allows the virtual machines to fail over to
other physical servers in the Cloud infrastructure. The system will be configured to
automatically restart virtual machines on other physical machines, should a
hardware failure occur.
Distributed Resource Scheduler
Hosted Solutions’ Cloud Virtualization service leverages VMware Distributed Resource
Scheduler (DRS) and VMware vMotion to provide dynamic server balancing across
multiple physical servers. These capabilities allow VMware to balance the placement
of instances on servers dynamically as the server load changes. As computing load
characteristics change, individual virtual server instances will dynamically balance
themselves across the available physical servers within a failover group across time.
Virtual Server Management
Hosted Solutions offers Virtual Server management through the Hi-Touch OS
Management service. Each virtual server instance requiring management will
subsequently require an instance of the Hi-Touch OS Management service. If the
Customer chooses not to subscribe to OS Management services, Customer will be
responsible for the management of all virtual servers.
vCenter Console Management
Hosted Solutions installs, configures and manages VMware vCenter to provide full
functionality to the Cloud Virtualization infrastructure.
Hi-Touch OS Management (Optional)
See Hi-TouchSM OS Management for additional details.
Hi-Touch Managed Cloud Load Balancer (Optional)
See Hi-TouchSM Managed Load Balancing Services for additional details.
Hi-Touch Global Load Balancing (Optional)
See Hi-TouchSM Managed Load Balancing Services for additional details.
Backups (Optional)
See Hi-TouchSM Managed Backups for additional details.
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