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Resolving Coworker
Conflicts
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Resolving Coworker Conflicts 2
Coworker Conflicts
• Coworker conflicts can be one
of the most difficult forms of
workplace stress
• Understanding the nature of
conflict, examining myths, and
learning simple conflict
resolution skills can reduce
conflicts and their negative toll
on your job satisfaction and
productivity
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and see the full
narrated show.
Resolving Coworker Conflicts 3
The Nature of Conflict
• Workplace conflicts naturally
emerge from the
incompatible or opposing
needs, external demands, or
perceived demands of others
• Most employees don’t
understand that conflict is
both natural and normal in
work organizations
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Resolving Coworker Conflicts 4
The Nature of Conflict
• Conflict between coworkers
can be visible in the work
environment or stay hidden
from others
• Conflicts frequently grow
worse without resolution and
can be costly if they appear
irreconcilable or continue
long term
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Resolving Coworker Conflicts 5
Positive Conflict
• Conflict in the workplace is
beneficial because it can
stimulate positive change and
discovery
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Resolving Coworker Conflicts 6
Understanding Conflict
• Conflict can increase
productivity and lead to new
agreements and enhancements
in the way people work
• Understanding accepted
principles about conflict and
conflict resolution can help you
feel less victimized by it and
more in control of its outcome
CONFLICT
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Resolving Coworker Conflicts 7
Myth #1: Conflict is Bad
• In the workplace, conflict is
not inherently bad – it is a
signal to take action
• The earlier you act on these
signals the more effective
your resolution may be.
• You will also reduce the
stress of conflict
MYTHS ABOUT WORKPLACE CONFLICT
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Resolving Coworker Conflicts 8
Myth #1: Conflict is Bad (cont’d)
• Your perception of the conflict
and beliefs about it are keys to
resolving it.
• If you see conflict as an
opportunity that can lead to a
better situation or relationship,
you'll feel energized about
influencing a positive outcome.
MYTHS ABOUT WORKPLACE CONFLICT
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Resolving Coworker Conflicts 9
Myth #1: Conflict is Bad (cont’d)
• On the other hand, if you dread
conflict and would rather
pretend it doesn’t exist or would
like it to simply see it disappear
on its own, you will be more
likely to avoid conflict resolution
and participate in behaviors that
will make it worse.
MYTHS ABOUT WORKPLACE CONFLICT
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narrated show.
Resolving Coworker Conflicts 10
Myth #2: Conflict is Win-Lose
• Conflict is often mistakenly
viewed as a contest of wills
and determination where one
person wins and the other loses
MYTHS ABOUT WORKPLACE CONFLICT
• This view reduces the potential
benefits of conflict and is what
gives conflict such a bad
reputation
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Resolving Coworker Conflicts 11
Myth #2: Conflict is Win-Lose (cont’d)
• Conflict is not inherently
undesirable, so it is neither
positive nor negative
• Every business organization,
no matter how successful,
experiences conflict
• It is how conflict is managed is
what determines the benefits
derived from it
MYTHS ABOUT WORKPLACE CONFLICT
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narrated show.
Resolving Coworker Conflicts 12
Myth #3: Only Bad Employees Cause Conflict
• Most workplace conflicts are
between productive and
dedicated employees
MYTHS ABOUT WORKPLACE CONFLICT
• Problems in resolving conflicts,
and inadequate approaches to
conflict resolution contribute to
the belief that conflict must be a
disciplinary matter
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Resolving Coworker Conflicts 13
Only Bad Employees Cause Conflict (cont’d)
• So, there’s a difference
between conflict and
inappropriate behavior
MYTHS ABOUT WORKPLACE CONFLICT
• Most conflict, despite the
difficult feelings often associated
with it, does not require a
disciplinary response
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Resolving Coworker Conflicts 14
Myth #4: Conflict Left Alone Will Resolve Itself
• Anger, opposing beliefs, and
negativity often lead parties to
build alliances with other
workers not originally party to
the conflict
 This demonstrates how conflict
can create productivity issues in
other parts of an organization
 These alliances may also
reinforce the views of key parties
to the conflict
MYTHS ABOUT WORKPLACE CONFLICT
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narrated show.
Resolving Coworker Conflicts 15
Early Intervention is Key
• Early intervention to resolve
conflict is important
• If a conflict worsens,
attitudes of those in
conflict often become
more rigid
• Termination of the relationship
may then become the goal and
the worst case, risk of violence
may increase
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narrated show.
Resolving Coworker Conflicts 16
Resolving Conflict Between Two Coworkers
• Resolving conflict is usually best
accomplished in face-to-face
discussions
 Communication is the primary
tool that is used
 This works best and has more
advantages when it's as direct
as possible
• Before meeting with your
coworker, take time to consider
the following…
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Training on Conflict Resolution: Workplace Conflict PowerPoint Training for the Workplace (PPT)

  • 1. Resolving Coworker Conflicts CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 2. Resolving Coworker Conflicts 2 Coworker Conflicts • Coworker conflicts can be one of the most difficult forms of workplace stress • Understanding the nature of conflict, examining myths, and learning simple conflict resolution skills can reduce conflicts and their negative toll on your job satisfaction and productivity CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 3. Resolving Coworker Conflicts 3 The Nature of Conflict • Workplace conflicts naturally emerge from the incompatible or opposing needs, external demands, or perceived demands of others • Most employees don’t understand that conflict is both natural and normal in work organizations CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 4. Resolving Coworker Conflicts 4 The Nature of Conflict • Conflict between coworkers can be visible in the work environment or stay hidden from others • Conflicts frequently grow worse without resolution and can be costly if they appear irreconcilable or continue long term CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 5. Resolving Coworker Conflicts 5 Positive Conflict • Conflict in the workplace is beneficial because it can stimulate positive change and discovery CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 6. Resolving Coworker Conflicts 6 Understanding Conflict • Conflict can increase productivity and lead to new agreements and enhancements in the way people work • Understanding accepted principles about conflict and conflict resolution can help you feel less victimized by it and more in control of its outcome CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 7. Resolving Coworker Conflicts 7 Myth #1: Conflict is Bad • In the workplace, conflict is not inherently bad – it is a signal to take action • The earlier you act on these signals the more effective your resolution may be. • You will also reduce the stress of conflict MYTHS ABOUT WORKPLACE CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 8. Resolving Coworker Conflicts 8 Myth #1: Conflict is Bad (cont’d) • Your perception of the conflict and beliefs about it are keys to resolving it. • If you see conflict as an opportunity that can lead to a better situation or relationship, you'll feel energized about influencing a positive outcome. MYTHS ABOUT WORKPLACE CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 9. Resolving Coworker Conflicts 9 Myth #1: Conflict is Bad (cont’d) • On the other hand, if you dread conflict and would rather pretend it doesn’t exist or would like it to simply see it disappear on its own, you will be more likely to avoid conflict resolution and participate in behaviors that will make it worse. MYTHS ABOUT WORKPLACE CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 10. Resolving Coworker Conflicts 10 Myth #2: Conflict is Win-Lose • Conflict is often mistakenly viewed as a contest of wills and determination where one person wins and the other loses MYTHS ABOUT WORKPLACE CONFLICT • This view reduces the potential benefits of conflict and is what gives conflict such a bad reputation CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 11. Resolving Coworker Conflicts 11 Myth #2: Conflict is Win-Lose (cont’d) • Conflict is not inherently undesirable, so it is neither positive nor negative • Every business organization, no matter how successful, experiences conflict • It is how conflict is managed is what determines the benefits derived from it MYTHS ABOUT WORKPLACE CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 12. Resolving Coworker Conflicts 12 Myth #3: Only Bad Employees Cause Conflict • Most workplace conflicts are between productive and dedicated employees MYTHS ABOUT WORKPLACE CONFLICT • Problems in resolving conflicts, and inadequate approaches to conflict resolution contribute to the belief that conflict must be a disciplinary matter CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 13. Resolving Coworker Conflicts 13 Only Bad Employees Cause Conflict (cont’d) • So, there’s a difference between conflict and inappropriate behavior MYTHS ABOUT WORKPLACE CONFLICT • Most conflict, despite the difficult feelings often associated with it, does not require a disciplinary response CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 14. Resolving Coworker Conflicts 14 Myth #4: Conflict Left Alone Will Resolve Itself • Anger, opposing beliefs, and negativity often lead parties to build alliances with other workers not originally party to the conflict  This demonstrates how conflict can create productivity issues in other parts of an organization  These alliances may also reinforce the views of key parties to the conflict MYTHS ABOUT WORKPLACE CONFLICT CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 15. Resolving Coworker Conflicts 15 Early Intervention is Key • Early intervention to resolve conflict is important • If a conflict worsens, attitudes of those in conflict often become more rigid • Termination of the relationship may then become the goal and the worst case, risk of violence may increase CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.
  • 16. Resolving Coworker Conflicts 16 Resolving Conflict Between Two Coworkers • Resolving conflict is usually best accomplished in face-to-face discussions  Communication is the primary tool that is used  This works best and has more advantages when it's as direct as possible • Before meeting with your coworker, take time to consider the following… CLICK HERE On slides 4-16 to jump to Website and see the full narrated show.