1. CHAPTER 9 DISCUSSION QUESTIONS
1) What % of all accident deaths in the U.S. do slip-&-fall
accidents account for?
2) What % of incidents at U.S. stadiums are a result of slip-&-
falls?
3) What is the most recent 2009 definition of risk
management?
4) What is the primary goal of a risk manager?
5) What are the 3 basic steps in the DIM process?
6) What are the 3 steps in developing a risk management
plan?
7) What does SOP stand for?

2. 1972 SUMMER OLYMPICS TERRORIST ATTACK
-1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER
10,1972 IN MUNICH, WEST GERMANY
-BLACK SEPTEMBER: A PALESTINIAN TERRORIST GROUP FOUNDED IN 1970
-8 BLACK SEPTEMBER MEMBERS TOOK 11 MEMBERS OF ISRAELI OLYMPIC
TEAM HOSTAGE
-ALL 11 WERE KILLED
-5 TERRORISTS WERE KILLED BY POLICE DURING FAILED RESCUE ATTEMPT
-3 TERRORISTS WERE CAPTURED & LATER RELEASED BY WEST GERMAN
GOVERNMENT
-ISRAEL RESPONDED WITH “OPERATION WRATH OF GOD” A COVERT
OPERATION TO HUNT DOWN THE TERROSISTS & OTHERS INVOLVED
(SPIELBERG’S “MUNICH”)
-IT IS BELIEVED 2 OF THE 3 TERRORISTS WERE FOUND & KILLED

3. FROM AN EVENT MANAGEMENT & SECURITY
STANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE
1972 MUNICH OLYMPICS MISHANDLED?

4. -UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMS
MADE IN NEGLIGENCE LAWSUITS
-MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE &
OPERATION OF THE PREMISES, NOT THEIR DESIGN &
CONSTRUCTION
.

5. THE 5 DUTIES OF A SPORTS FACILITY MANAGER:
1) KEEP THE PREMISES IN SAFE REPAIR
2) INSPECT THE PREMISES FOR OBVIOUS & HIDDEN
HAZARDS
3) REMOVE THE HAZARDS OR WARN OF THEIR PRESENCE
4) PROTECT THE INVITEE FROM FORSEEABLE DANGERS
5) CONDUCT OPERATIONS ON THE PREMISES WITH
REASONABLE CARE FOR THE SAFETY OF THE INVITEE

6. RISK MANAGEMENT
“THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BEST
HANDLE SUCH EXPOSURE”
PRIMARY GOAL OF A RISK MANAGER (FACILITY/EVENT MANAGER:
TO REDUCE THOSE RISKS THAT CONTRIBUTE TO BODILY INJURIES &/OR MONETARY
LOSSES WHILE EFFECTIVELY MANAGING A SPORT FACILITY

7. “NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS”
SBJ: APRIL 15-21
PAGE: 8

8. 1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase of
more than what %?
-20%
2) Nationals Park is entering its what season of operation?
-6th
3) The Nationals signed a short-term deal with HBO, driven by what show?
-VEEP
4) What restaurant chain will feature a redemption program for discounted Nationals
tickets?
-TGI FRIDAY’S
5) All full & partial season tickets are based on RFID cards. What does RFID stand for?
-RADIO FREQUENCY IDENTIFICATION

9. 6) What do the RFID cards tie together into one computerized system?
-TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLUB’S LOYALTY
PROGRAM
7) Since the beginning of the year, what % of the club's season-ticket holders have logged
into the system to manage their accounts?
-94%
8) What does the RFID system at Nationals Park also use?
-SELF-SCANNING TURNSTILES
9) What is the average entry rate at the self-scanning turnstiles?
-ONE SECOND PER FAN
10) What is the average rate of entry when users are scanning?
-EIGHT TO TEN SECONDS

10. -SPORT & RECREATION MANAGERS MUST BE AWARE OF THE
POTENTIAL FOR:
1) INJURY
2) LOSS
-LOSS:
1) PHYSICAL:
-VANDALISM, THEFT, POORLY WRITTEN CONTRACTS
2) FINANCIAL:
-LAWSUITS
-RISK MANAGEMENT DOES NOT SEEK TO ELIMINATE ALL RISKS, BUT
RATHER MINIMIZE THE INHEREANT & NEGLIGENT RISKS WITHIN
ACTIVITIES & SERVICES.

11. ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS:
1) INTO THE FACILITY
2) WITHIN THE FACILITY
A FACILITY THAT CAN BE SUPERVISED EFFICIENTLY IS A GREAT ADVANTAGE FOR
WHAT 2 REASONS?
1) REDUCE LIABILITY
-A LACK OF PROPER SUPERVISION IS ONE OF THE MOST COMMON ALLEGATIONS
MADE IN LAWSUITS REGARDING NEGLIGENCE IN SPORT & PHYSICAL ACTIVITY
PROGRAMS.
2) REDUCE STAFF
-A WELL-DESIGNED FACILITY CAN BE ADEQUATELY SUPERVISED BY A MINIMUM
NUMBER OF STAFF MEMBERS, THEREBY REDUCING OPERATING COSTS.

12. THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITY
IS THROUGH CREDENTIALS

13. THERE ARE 2 MAIN WAYS TO CONTROL ACCESS
WITHIN THE FACILITY

14. HORIZONTAL CIRCULATION CONTROL
-COMMON METHOD FOR MANAGING ACCESS TO
DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED
TO SEPARATE AREAS ON THE SAME FLOOR

15. VERTICAL CIRCULATION CONTROL
-COMMON METHOD FOR MANAGING ACCESS TO
DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED
TO SEPARATE AREAS ON THE DIFFERENT FLOORS

16. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?

17. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
-A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM
-SHOULD BE USED AS AN ANTICIPATORY TECHNIQUE, NOT A REACTIONARY PROCEDURE
-PROACTIVE VS REACTIVE
-IF USED PROPERLY, THE PROCESS WILL HELP AN ORGANIZATION DECREASE THE CHANCE OF
LITIGATION
-STEPS:
1) DEVELOPING
-DEVELOP THE PLAN
2) IMPLEMENTING
-IMPLEMENT THE PLAN
3) MANAGING
-MANAGE THE PLAN
NO MATTER THE SIZE, EVERY ORGANIZATION SHOULD:
-HAVE A RISK MANAGEMENT PLAN
-NOT USE A BOILERPLATE PLAN
-DEVLEOP THE RISK MANAGEMENT PLAN SPECIFIC TO THE ORGANIZATION

18. STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN
1) IDENTIFYING THE RISKS
-MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCUR
2) CLASSIFYING THE RISKS
-QUANTIFY RISKS IN TERMS OF FREQUENCY & SEVERITY
3) SELECTING TREATMENTS FOR THE RISKS
A) AVOIDANCE
B) TRANSFER (INSURANCE)
C) RETENTION
D) REDUCTION (EMPLOYEE TRAINING)