Communication would make you succed in work place, relationships and life.....e

1. COMMUNICATION
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2. What is Communication ?
Can be defined as the
process by which information
is exchanged and understood
by two or more people,
usually with the intent to
motivate or influence
behavior.
Communication is bridging the
gap of understanding (mis).
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3. The gift of rhetoric had been responsible for
more bloodshed than all the guns and
explosives ever invented.
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4. POWER OF COMMUNICATION
Communication articulate dreams, offer
hope, stir hearts and minds, and offer
the audience a vision, acts as guiding
light, inspire to act, nurture dreams and
eliminates fear.
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5. Content & Container
Language
Matter
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6. WHAT IS CONTENT
Data – Number / text
Data – Endowed with relevance is -
Information – Endowed with purpose is -
Knowledge – Endowed with experience is -
Wisdom – And that is the CONTENT
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7. HOW TO IMPROVE CONTAINER
Container is the language and
its delivery
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8. The objective of Communication
* Inform/ Share information
* Convince
* Entertain
* Lead to action
* Share vision
* Impress
* Sustain Society 8

9. Hearing Smell
Seeing
Touch
Taste
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10. Communication has four important parts
and six components
FOUR PARTS : SPEAKING, LISTENING
UNDERSTANDING & BEHAVIOUR
SIX COMPONENTS :
1. SENDER
2. OBJECTIVE/IDEA
3. MESSAGE
4. MEDIA
5. RECEIVER
6. FEEDBACK 10

11. COMMUNICATION
7% WORDS
Words are only labels and the listeners put their
own interpretation on speakers words.
38% PARALINGUISTIC
The way in which something is said - the
accent, tone and voice modulation is important
to the listener.
55% BODY LANGUAGE
What a speaker looks like while delivering a
message affects the listener’s understanding
most.
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12. Importance of Good Communication
Good Communication allows Individual
and Group to;
Learn new skills and techniques.
Become more responsive.
Improves Quality of work or service .
Foster innovation
Effective communication is needed by
all
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13. HOW TO MAKE COMMUNICATION EFFECTIVE
1. PLAN YOUR COMMUNICATION THROUGH
 EXAMINING THE PURPOSE
 DECISION ON WHAT TO SAY
 VISUALISING ITS POSSIBLE CONSEQUENCES
 OBTAINING ALL THE FACTS
 ARRANGE IDEAS IN SEQUENCE
2. DON’T BE PREJUDICED, DON’T CONSIDER YOUR OWN
LIKINGS AS MOST IMPORTANT
3. SELECT THE RIGHT MEDIA/CHANNELS
4. CONSIDER THE PHYSICAL & HUMAN SETTING,
TIME & PLACE
5. BE POSITIVE IN APPROACH
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14. 6. BE POLITE AND COURTEOUS
7. BE BRIEF AND AVOID VAGUENESS
8. MUST REMEMBER THAT PEOPLE ARE INQUISITIVE
BY NATURE, THEY MAY TALK TO OTHERS, DISTORT
THE STATEMENT
9. MUST DEVELOP A SYSTEM TO ENSURE FOLLOW-UP
OF COMMUNICATION
10. MUST ALSO DEVELOP FEED BACK
11. BE SURE YOUR ACTION SUPPORTS YOUR
COMMUNICATION
12. SEEK NOT ONLY TO BE UNDERSTOOD BUT TO UNDERSTAND
13. DEVELOP THE HABIT OF LISTENING
14. COMMUNICATE FOR TODAY AS WELL AS FOR TOMORROW
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15. MILITARY
COMMUNICATION
It should be as
unambiguous as
humanly possible
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16. TOTAL COMMUNICATION PROCESS
Writing
9% Speaking
30%
Reading
16%
Listening
45%
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17. EFFECTIVE LISTENINIG
LISTENING is the corner stone of
communication.
Effectiveness of the spoken words hinges not
so much on how people talk but mostly on how
they LISTEN.
LISTENING is a skill that can be taught and
learned.
We can LISTEN and still have some spare time
for thinking.
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18. EFFECTIVE LISTENINIG
 STOP TALKING
 PUT THE TALKER AT EASE
 SHOW THAT YOU WANT TO LISTEN
 REMOVE DISTRACTIONS
 EMPATHISE WITH SPEAKER
 HOLD YOUR TEMPER/BE PATIENT
 KEEP YOUR MIND OPEN
 GO EASY ON ARGUMENTS
 JUDGE CONTENT NOT DELIVERY
 ASK FEEDBACK/QUESTIONS
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19. FILTERED
BARRIERS MESSAGE R
AGE
SS E
S E P P
M S C
E E H E E
N R Y M
BLOCKED
I
MESSAGE
D MESSAGE S S A V
E O I N E
R N C
M
T R
ES
A A I
SA
INCORRECT
G
L L C MESSAGE
E
OPERATION OF COMMUNICATION BARRIERS
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20. COMMUNICATION AND ITS DIFFICULTY
A small word could make a big difference
I HIT HIM IN THE EYE YESTERDAY
ONLY I HIT HIM IN THE EYE YESTERDAY
I ONLY HIT HIM IN THE EYE YESTERDAY
I HIT ONLY HIM IN THE EYE YESTERDAY
I HIT HIM ONLY IN THE EYE YESTERDAY
I HIT HIM IN THE ONLY EYE YESTERDAY
I HIT HIM IN THE EYE ONLY YESTERDAY
I HIT HIM IN THE EYE YESTERDAY ONLY
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21. SPEAKING FAULTS—AVOID THEM
* Your talking too slowly- makes the listener lose interest.
•Your talking too rapidly-makes the listener lose
comprehension.
•Your talking too loudly- makes the listener and all
around disturbed.
* Your talking too softly- makes the listener feel strained.
* Your talking too much- makes the listener bored.
•Your talking when you should not- makes the listener
stunned.
•Your parroting type talk - makes the listener feel that
your talk is borrowed/copied.
•Your using meaningless expression- makes the listener
feel unable to understand.
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22. Nonverbal Communication
Messages sent through human actions
Messages sent through human actions
and behavior rather through words.
and behavior rather through words.
Most nonverbal communication is
Most nonverbal communication is
unconscious or subconscious ..
unconscious or subconscious
Occurs mostly face-to-face.
Occurs mostly face-to-face.
Three factors in message
Three factors in message
interpretation.
interpretation.
 Verbal Impact: 7 percent.
 Verbal Impact: 7 percent.
 Vocal Impact: 38 percent.
 Vocal Impact: 38 percent.
 Facial Impact: 55 percent.
 Facial Impact: 55 percent.
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23. Organizational
Communications Network
Formal
Communication
Informal
Communication
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24. TYPES OF
COMMUNICATION
VERTICAL COMMUNICATION
HORIZONTAL
COMMUNICATION
GRAPEVINE COMMUNICATION
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25. Downward Communication
Messages sent from top
Messages sent from top
management down to subordinates.
management down to subordinates.
Most familiar and obvious flow of
Most familiar and obvious flow of
formal communication.
formal communication.
Encompasses the following:
Encompasses the following:
1. Implementation of goals and
1. Implementation of goals and
strategies.
strategies.
2. Job instructions and rationale.
2. Job instructions and rationale.
3. Procedures and practices.
3. Procedures and practices.
4. Performance feedback.
4. Performance feedback.
5. Indoctrination.
5. Indoctrination.
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26. Upward Communication
Messages that flow from the lower to
Messages that flow from the lower to
the higher levels in the
the higher levels in the
organizations.
organizations.
Five types of information
Five types of information
communicated upward:
communicated upward:
1. Problems and exceptions.
1. Problems and exceptions.
2. Suggestions for improvement.
2. Suggestions for improvement.
3. Performance reports.
3. Performance reports.
4. Grievances and disputes.
4. Grievances and disputes.
5. Financial and accounting
5. Financial and accounting
information.
information. 26

27. Horizontal
Communication
Lateral or diagonal exchange of
Lateral or diagonal exchange of
messages among peers or co-
messages among peers or co-
workers.
workers.
Horizontal communications are of
Horizontal communications are of
three categories:
three categories:
1. Intradepartmental problem
1. Intradepartmental problem
solving.
solving.
2. Interdepartmental coordination.
2. Interdepartmental coordination.
3. Change initiatives and
NECX
3. Change initiatives and
improvements.
improvements. 27

28. The Grapevine
Will always exists in organizations.
Will always exists in organizations.
Used to fill in information gaps.
Used to fill in information gaps.
Tends to be more active during
Tends to be more active during
periods of change.
periods of change.
About 80% of topics are business
About 80% of topics are business
related.
related.
About 70-90% of details of
About 70-90% of details of
grapevine are accurate.
grapevine are accurate.
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29. Communication Networks in
Groups & Teams
Wheel Network
Chain Network
All Channel Network
Circle Network
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30. Dialogue and Discussion
T he Differences
Conversation
Lack of understanding, disagreement,
divergent points of view
Dialogue Discussion
Reveal feelings State positions
Explore assumptions Advocate convictions
Suspend convictions Convince others
Build common ground Build
oppositions
Result Result
Long-term, innovative Short-term resolution
solutions Unified group Agreement by logic
Shared Opposition beaten
meaning down Mind-
Transformed mind-sets sets held onto
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31. Communication Barriers &
Ways to Overcome Them
Barriers How to Overcome
Individual
Interpersonal dynamics Active listening
Channels and media Selection of appropriate channel
Semantics Knowledge of other’s perspective
Inconsistent cues MBWA
Organizational Climate of Trust
Status and power differences Development and use of formal channels
Departmental needs and goals Changing organization or group structure to
Communication network unsuited fit communication needs
Lack of formal channels Encouragement of multiple channels,
formal and informal
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32. Information Richness and
Media Type
High
Richness
Face-to-face
Face-to-face
communication
communication
Verbal communication
Verbal communication
electronically
electronically
transmitted
transmitted
Verbal communication
Verbal communication
telephonically
telephonically
transmitted
transmitted
Impersonal written
commun-
Low ication
Richness
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33. Communication Skills as Senders
Send clear and complete messages.
Encode messages in symbols the receiver
understands.
Select a medium appropriate for the
message AND monitored by the receiver.
Avoid filtering (holding back information)
and distortion as the message passes
through other persons
Ensure a feedback mechanism is included
in the message.
Provide accurate information to avoid
rumors.
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34. Communication Skills as Receivers
Pay Attention to what is sent as a
message.
Be a good listener: don’t interrupt.
Ask questions to clarify your
understanding.
Be empathetic: try to understand what the
sender feels.
Understand linguistic styles: different
people speak differently.
Speed, tone, pausing all impact
communication.
This is particularly true across cultures.
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35. THANK YOU
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