1. The document discusses using interviews as a method for organizational communication consulting and training to help organizations communicate their identity, values, and mission. 2. The narrative interview approach involves discovering an organization's story by interviewing its members to understand their perspectives. 3. Guidelines are provided for ethical and effective interviewing along with tips for analyzing interviews and sharing findings to empower organizations.

1. Interviewing for Transformative Stories as a Communication Consulting and Training Method What’s Your Story? Dena M. Rosko Gonzaga University ComL 511, Section A1 Dr. Cher Desautel 3 June 2010

21. Consulting Triangle Diagramming My Consulting Approach

22. Communicating Transformation Stories that Benefit People Consulting Approach

26. References Block, P. (2009). Community: the structure of belonging . San Francisco: Berrett Koehler. Boyatzis, R., & McKee, A. (2005). Resonant leadership . Boston: Harvard. Caputo, J.S., Hazel, H.C., McMahon, C., & Dannels, D. (2002). Communicating effectively: linking thought and expression (3rd ed.). Dubuque, IO: Kendall/Hunt. Couser, T.G. (2004). Vulnerable subjects: ethics and life writing . New York: Cornell.

27. References Continued DeGraaf, D., Tilley, C., & Neal, L. (2004). Servant-leadership characteristics in organizational life. In Spears, L. & Lawrence, M. (Eds.), Servant-leadership: Succeeding through trust, forgiveness, and bravery . San Francisco, CA: Jossey-Bass. Denning, S. (2005). The leader's guide to storytelling: mastering the art and the discipline of business and narrative . San Francisco: Jossey-Bass. Denzin, N. K. (2003a). Performance ethnography: Critical pedagogy and the politics of culture . Thousand Oaks, CA: Sage.

28. References Continued DeGraaf, D., Tilley, C., & Neal, L. (2004). Servant-leadership characteristics in organizational life. In Spears, L. & Lawrence, M. (Eds.), Servant-leadership: Succeeding through trust, forgiveness, and bravery . San Francisco, CA: Jossey-Bass. Denning, S. (2005). The leader's guide to storytelling: mastering the art and the discipline of business and narrative . San Francisco: Jossey-Bass. Denzin, N. K. (2003). Performance ethnography: Critical pedagogy and the politics of culture . Thousand Oaks, CA: Sage.

29. References Continued Futrell, A.W., & Willard, C.A. (1994). Intersubjectivity and interviewing. In E.M. McMahan, & K.L. Rogers (Eds.), Interactive oral history interviewing . Hillsdale, NJ: Lawrence Erlbaum. Gonzaga University. (2010). OrgL 501 lecture #7: research ethics. Course Handout. Spokane, WA: Gonzaga University. Lipman, D. (1999). Improving your storytelling: beyond the basics for all who tell stories in work or play . Atlanta, GA: August House.

30. References Continued Maruska, D. (2004). How great decisions get made: 10 easy steps for reaching agreement on even the toughest issues . New York: AMACOM. McAdams, D.P. (1993). The stories we live by: personal myths and the making of the self . New York: Guilford. Millar, R., & Gallagher, M. (2000). The interview approach. In, O. Hargie & D. Tourish (Eds.), Handbook of communication audits for organisations (pp. 66-84). London: Routledge.

31. References Continued Pearce, W.B., & Pearce, K.A. (2004). Taking a communication perspective on dialogue. In R. Anderson, L.A. Baxter, & K.N. Cissna (Eds.), Dialogue: theorizing difference in communication studies . Thousand Oaks, CA: Sage.