1. A system for democratic
innovative public services
The Democratic Society
Thursday, 6 January 2011
2. What we want
• Better services
• More flexible services
• More responsive services
• A two-way democratic conversation
• All for less cost
“More of the same”
will not achieve this.
Nor will “less of the same”
Thursday, 6 January 2011
3. What we want
Public
Innovators
Services
ere
enh
p
hap
ld
cou
g ic
Ma
Citizens
Thursday, 6 January 2011
4. Where we are
Culture & structures unsuited
Ideas without context for innovation
Energy dissipates after events Learning and change is ad
Don’t know the language hoc, not systemic
Public
services speak Innovators Connexions within services
Services
Don’t understand which are poor; beyond are almost
problems really need solving non-existent
Ideas don’t scale Service design poorly suited
to citizens’ needs
Citizens
Passively surveyed not actively involved
People speak for them, not with them
Frustrated, disillusioned and underused
Thursday, 6 January 2011
5. Contribute
Public
Innovators
Services
Service need,
Ideas & resources, data
enthusiasm & context
Need, aspiration,
direction
& legitimacy
Citizens
Thursday, 6 January 2011
6. Receive
Public
Innovators
Services
Support, space
Tested ideas
for development &
that can really
prototyping,
transform systems
resources
Understanding,
better services,
& greater civic
governance
Citizens
Thursday, 6 January 2011
7. How? Prepare infrastructure
Prepare for system-wide
collaboration
Find them
Open up information & data
Network them Public
Innovators Understand service problems
Understand their skills Services
& citizen experience
Teach them context
Become learning
organisations
Citizens
Enthuse them for participation
Make them an agent not a recipient
Create better democratic conversations
Give opportunities for them to govern, not
just to respond
Thursday, 6 January 2011
8. How? Connect partners and agents
Curating
Public
Innovators Mentoring Services
Mainstreaming
Co-design
Co-production
Governance
Events
Information
Campaigns
Co-decision
Engagement
Citizens
Thursday, 6 January 2011
10. Different needs, different support, such as:
Joint ventures
University
Innovators Public Consultants
Chamber of Commerce Services Internal “positive deviants”
Citizens
Voluntary organisations
Social enterprises
Thursday, 6 January 2011
11. Different situations, different solutions, such as:
Public
Innovators
Services
Solution in Battersea: Solution in Birkenhead:
Online engagement Lots of face-to-face
Citizens
Data and numbers Discussion and presentation
Less face to face Not much online
Thursday, 6 January 2011
12. But the goal is the same
Public
Innovators
Services
Co-design and co-production
Whole-system action
Citizen governance
Systemic reflection
& learning
g
e nin
pp
is ha
gic
Ma
Citizens
Thursday, 6 January 2011
13. Resources are needed for
Support for developing the best ideas
Creating conversations that locate ideas
in the public service environment Breaking down
Creating and informing organisational barriers
Public
innovators Innovators Opening data and process
Services
A prize fund Actively shifting the culture
Networking the place for magic,
co-design & co-production
Citizen governance & debate
Independent guarantor
Turning citizens into innovators
Information provision/exchange
Teaching innovators about their area
Citizens
Energising and campaigning for participation
Creating agency
Connecting discussions
Thursday, 6 January 2011
14. Resources could come from
LG bodies, Government
CSR SIBs Public services
Innovation funds Public Innovation funds
Innovators
Universities Services SIBs
Philanthropists Corporations
Philanthropists
Public services
Universities
Innovation funds
Public services
Information-based businesses
Citizens
Citizens, families and communities
CSR
Innovation funds
Philanthropists
Government/public services
Thursday, 6 January 2011
15. Results: the citizen view
I know how I
I
can be a citizen PS
I know where I understand and can influence
to take my ideas public services
I can take
responsibility for services
I can access
I help shape and outcomes I care about data better
my locality
Citizens
Thursday, 6 January 2011
16. Results: the public service view
We co-produce
We co-design
C I
We harness local capabilities We have a
network of engaged
and energy “friends of the service”
We see and use national and
We understand what local innovation
residents want/need
Public services
Thursday, 6 January 2011
17. Results: the innovator view
I co-design
C PS
I support co-production
I have access to
I understand what resources for good ideas
citizens want
I understand and can influence
I create value for my locality public services
Services listen
to me
Innovators
Thursday, 6 January 2011
