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1. Intranet Usage Survey
Purpose
The purpose of this brief survey is to help us optimize our corporate intranet in order to
provide employees with easy access to information and resources they require. Our goal is
be proactive with monitoring usability and usage, so please provide constructive feedback
that we can incorporate into our strategy. All surveys will be completed anonymously, so
please be candid with your feedback and provide details.
Instructions
Some questions are Yes/No, while others provide a scale to rank your answers.
Please circle the response that best represents your view. Please circle N/A for any
questions that you are unsure of, or don’t have enough experience to comment on.
Following is an example of the scaling system.
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
General Intranet Usage
How often do you use our Intranet to access information and/or
resources?
DAILY WEEKLY MONTHLY RARELY NEVER
If you DO use the Intranet regularly, please tell us how you are currently using it:

2. If you DO NOT use the Intranet regularly, please tell us why you are not using it:
Intranet Usability & User-Friendliness
I can easily find the information I am looking for:
VERY EASY VERY DIFFICULT
10 9 8 7 6 5 4 3 2 1 N/A
The Intranet’s Search functionality works well to assist my
navigation:
WORKS WELL NOT HELPFUL
10 9 8 7 6 5 4 3 2 1 N/A
My remote connection to our Intranet is fast and loads pages
quickly:
QUICK LOADING VERY SLOW
10 9 8 7 6 5 4 3 2 1 N/A
I am aware of what information and resources available on the
Intranet:
VERY AWARE UNAWARE
10 9 8 7 6 5 4 3 2 1 N/A
Navigating the Intranet is simple & intuitive from an end- user
perspective:
VERY INTUITIVE NOT INTUITIVE
10 9 8 7 6 5 4 3 2 1 N/A
The Intranet is well organized to provide quick answers to my

3. questions:
WELL ORGANIZED POORLY ORGANIZED
10 9 8 7 6 5 4 3 2 1 N/A
When I have an idea for new Intranet content, I know who to ask for
it:
KNOW WHO TO ASK HAVE NO IDEA
10 9 8 7 6 5 4 3 2 1 N/A
The content on our Intranet is up-to-date and relevant for my needs:
UP-TO-DATE/RELEVANT OUTDATED/IRRELEVANT
10 9 8 7 6 5 4 3 2 1 N/A
Intranet Content by Department
The Human Resources section provides me with the information I
need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
Please indicate what Human Resources information or resources you are using:
Please comment on what Human Resources information you would like to see added:
The Finance section provides me with the information I need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A

4. Please indicate what Finance information or resources you are using:
Please comment on what Finance information you would like to see added:
The Marketing section provides me with the information I need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
Please indicate what Marketing information or resources you are using:
Please comment on what Human Resources information you would like to see added:
The Information Technology section provides me with the info I
need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
Please indicate what Information Technology information or resources you are using:
Please comment on what Information Technology info you would like to see added:

5. The Sales & Service section provides me with the information I
need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
Please indicate what Sales & Service information or resources you are using:
Please comment on what Sales & Service information you would like to see added:
The Operations section provides me with the information I need:
EXCEEDS EXPECTATION UNACCEPTABLE
10 9 8 7 6 5 4 3 2 1 N/A
Please indicate what Operations information or resources you are using:
Please comment on what Operations information you would like to see added:
Thank you for completing this Intranet survey. We appreciate your
help!