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1 von 24
Het Nieuwe Werken
                   bij Microsoft Nederland


Peter de Haas
Peter.dehaas@microsoft.com
www.twitter.com/dehaaspeter

                                             19 mei 2009
http://www.youtube.com/watch?v=YsK_k7NWQDs

VIDEO :
HET NIEUWE WERKEN BIJ
MICROSOFT NEDERLAND
www.microsoft.nl/hnw
Drie Dimensies


  Virtueel     Mentaal
Technologie    Mensen




     Fysiek Werkplek
Mentaal - Mensen

    Vitaliteit

  Productiviteit

      Groei
Fysiek - Werkomgeving



De feiten achter ons nieuwe huis
There are seven universal
workstyles, independent of region,
type of organization or industry
(Workplace Advantage)
                                                   Workstyles
        Type Description              Predictability   Mobility connected Repeatability of   Time dependency Place dependency
                                      connected with   with the role      activities         of the role     of the role
                                      the role
                Supportive with
        M1
                high predictability
                of job
                                            ↑                ↓                   ↑                ↔               ↔
                Concentrative-
        M2
                Analyst Role                ↑                ↓                   ↑                ↓                ↓
                Technical
        M3
                (specialist) Role          ↔                 ↓                   ↑                ↔               ↔
                Creative, R&D Role
        M4
                                            ↑                ↓                   ↓                ↓                ↓
                High Internal
        M5
                Mobile Role                ↔                ↔                   ↔                 ↓               ↔
                Managerial or
        M6
                Coordinator Role            ↓                ↓                   ↓                ↓               ↔
                External facing,
        M7
                highly mobile role         ↔                 ↑                  ↔                 ↓                ↓
M1



          Anne-Mary, Assistant
• 39 years
• Married, 2 kids, (9-11)
• Lives in the suburbs
• Works Part-Time (3 days per week)
• Works 7 years for this company
• Is assistant for a business manager and the
  department
• Is very independent and plans her own activities
  based on time and place
The week of Anne-Mary
             07:00          08:00            09:00          10:00          11:00        12:00          13:00       14:00         15:00         16:00           17:00       18:00         

            Get up –      Check email – Handle tasks       Take train to   Perform some Lunch inc. short- Perform some          Trave home         Kids from      Perform          Diner with
            breakfast     Bring kids to and simple         Office          concentrative unplanned-       concentrative         with bus. On       school         concentrativ     family
 MONDAY     with          school        everyday           3 Planned       activities    meeting with     activities            the way:                          e activities
            family                      activities         Phonecall                     manager - update                       Conf-Call
                                                                                         eachother

            Get up –        Train     Check email -        Intensive and concentrative     Lunch       Meeting         Train Home      Perform concentrative activities            Diner with
            breakfast       to        handle simple        activities                                  (@Office): 3                                                                family
 TUESDAY    with family     work      tasks                (administration, planning, phone            mensen
                                                           calls, etc)                                 present, 5
                                                                                                       virtual present


                                                                                          Part-Time Day
WEDNESDAY                                                        Check Email



            Get up –      Check email –      Virtual          Intensive and concentrative activities              Virtual           Finish tasks    E-learning to stay up-to-
            breakfast     Bring kids to      presence at      (administration, planning, phone calls, etc)        presence at       for this        date with company
THURSDAY    with          school             meeting                                                              meeting           week            policies
            family



                                                                                          Part-Time Day
 FRIDAY                    Finish elarning
                                                                                                                                     Check email
                           Check email


                            Check email

WEEKEND
The scenario’s of Anne-Mary
             07:00           08:00            09:00              10:00          11:00           12:00         13:00        14:00            15:00             16:00              17:00          18:00          

            Get up –      Individual Individual
                          Check email – Handle tasks                Collab      Individual
                                                                Take train to Perform some             Collab           Individual
                                                                                                  Lunch inc. short- Perform some               Collab
                                                                                                                                           Trave home           Kids from              Individual
                                                                                                                                                                                     Perform            Diner with
            breakfast     Bring kids to and simple              Office         concentrative      unplanned-           concentrative       with bus. On         school               concentrativ       family
 MONDAY     with
             Personal     school
                            Effective   everyday                3 Planned
                                                                    Effective  activities         meeting with-
                                                                                                   Discuss&Collab      activities          the way:
                                                                                                                                            Discuss&Collab:           Personal       e activities        Personal
                                         Task- Project                           Task- Project                                                                                          Task- Project
            family        Communication activities               Communication
                                                                Phonecall                         manager 1:1update Project management
                                                                                                      Ad-Hoc -    Task-                        Structured
                                                                                                                                           Conf-Call
                                        management                               management                                                                                              management
                             (Email)                              (Phonecall)                          meeting                              Conference Call
                                                                                                  eachother

            Get up –         Train        Individual
                                        Check email -                      Individual
                                                                Intensive and concentrative     Lunch              Collab
                                                                                                              Meeting          Train Home                     Individual
                                                                                                                                                  Perform concentrative activities                      Diner with
            breakfast        to         handle simple           activities                                    (@Office): 3                                                                              family
 TUESDAY    with family
             Personal        work       tasks
                                            Effective           (administration, planning, phone Personal     mensen
                                                                                                               Discuss&Collab:                                                                          Personal
                                           Communication             Task- Project management
                                                                calls, etc)                                       Structured
                                                                                                              present, 5                                      Task- Project management
                                              (Email)                                                              Meeting
                                                                                                              virtual present

                                                                    Individual
                                                                                                   Part-Time day
WEDNESDAY                                                              Effective
                                                                      Check Email
                                                                    Communication
                                                                        (Email)



            Get up –        Individual
                          Check email –          Collab
                                              Virtual                  Collab         Individual        Collab
                                                                   Intensive and concentrative activities                   Collab
                                                                                                                         Virtual              Individual
                                                                                                                                              Finish tasks                 Individual
                                                                                                                                                                  E-learning to stay up-to-
            breakfast     Bring kids to       presence at          (administration, planning, phone calls, etc)          presence at          for this            date with company
THURSDAY    with
              Personal    school
                              Effective       meeting
                                              Discuss&Collab:          Effective                           Effective     meeting
                                                                                                                         Discuss&Collab:      weekProject         policies                              Personal
                                                                                        Task- Project                                          Task-
            family         Communication        Structured          Communication                       Communication      Structured                                            Learning
                                                                                        management                                             management
                              (Email)            Meeting              (Phonecall)                         (Phonecall)       Meeting



                           Individual         Individual                                                                                      Individual
                                                                                                   Part-Time day
 FRIDAY                    Finish elarning Effective                                                                                             Effective
                                                                                                                                                Check email
                           Check email Communication
                             Learning                                                                                                         Communication
                                                  (Email)                                                                                         (Email)



                           Individual
                             Check email

WEEKEND                      Effective
                           Communication
                              (Email)
The workplace of Anne-Mary
             07:00           08:00            09:00              10:00          11:00           12:00         13:00        14:00            15:00             16:00              17:00           18:00          

            Get up –      Individual Individual
                          Check email – Handle tasks                Collab      Individual
                                                                Take train to Perform some             Collab           Individual
                                                                                                  Lunch inc. short- Perform some               Collab
                                                                                                                                           Trave home           Kids from              Individual
                                                                                                                                                                                      Perform            Diner with
            breakfast     Bring kids to and simple
                                      Home                      Office
                                                                    Travel     concentrative      unplanned-
                                                                                                           Office      concentrative       with bus. On
                                                                                                                                               Travel           school           Home concentrativ       family
 MONDAY     with
             Personal     school
                            Effective     everyday              3 Planned
                                                                     Effective activities         meeting with-
                                                                                                   Discuss&Collab      activities          the way:
                                                                                                                                            Discuss&Collab:           Personal        e activities        Personal
                                           Task- Project                         Task- Project                                                                                          Task- Project
            family        Communication   activities             Communication
                                                                Phonecall                         manager 1:1update Project management
                                                                                                      Ad-Hoc -    Task-                        Structured
                                                                                                                                           Conf-Call
                                           management                            management                                                                                              management
                             (Email)                              (Phonecall)                          meeting                              Conference Call
                                                                                                  eachother

            Get up –         Train       Individual
                                       Check email -                       Individual
                                                                Intensive and concentrative     Lunch              Collab
                                                                                                              Meeting          Train Home                     Individual
                                                                                                                                                  Perform concentrative activities                       Diner with
                             Travel                                                   Office                                      Travel                         Home
            breakfast        to        handle simple            activities                                    (@Office): 3                                                                               family
 TUESDAY    with family
             Personal        work      tasks
                                           Effective            (administration, planning, phone Personal     mensen
                                                                                                               Discuss&Collab:                                                                           Personal
                                           Communication             Task- Project management
                                                                calls, etc)                                       Structured
                                                                                                              present, 5                                      Task- Project management
                                              (Email)                                                              Meeting
                                                                                                              virtual present

                                                                    Individual
                                                                         Home                      Part-Time day
WEDNESDAY                                                              Effective
                                                                      Check Email
                                                                    Communication
                                                                        (Email)



            Get up –        Individual
                          Check email –          Collab
                                              Virtual                  Collab         Individual        Collab
                                                                   Intensive and concentrative activities Home              Collab
                                                                                                                         Virtual              Individual
                                                                                                                                              Finish tasks                 Individual
                                                                                                                                                                  E-learning to stay up-to-
            breakfast     Bring kids to       presence at          (administration, planning, phone calls, etc)          presence at          for this            date with company
THURSDAY    with
              Personal    school
                              Effective       meeting
                                              Discuss&Collab:          Effective                           Effective     meeting
                                                                                                                         Discuss&Collab:      weekProject         policies                               Personal
                                                                                        Task- Project                                          Task-
            family         Communication        Structured          Communication                       Communication      Structured                                             Learning
                                                                                        management                                             management
                              (Email)            Meeting              (Phonecall)                         (Phonecall)       Meeting



                           IndividualHome Individual                                                                                          Individual
                                                                                                                                                Home
                                                                                                   Part-Time day
 FRIDAY                     Finish elarning Effective                                                                                            Effective
                                                                                                                                                Check email
                            Check email Communication
                              Learning                                                                                                        Communication
                                                  (Email)                                                                                         (Email)



                            Individual
                              Check email
                              Home
WEEKEND                      Effective
                           Communication
                              (Email)
Virtueel - Technologie

 Slimmer ontmoeten

 Slimmer vergaderen

Slimmer communiceren
•   80% sneller antwoorden op vragen
•   20-40% aan reistijd en –kosten besparen
•   1.000 € per medewerker/jaar besparing
•   50% lagere conferentiekosten
•   30% snellere doorlooptijd van projecten
•   30-60% besparing op telefoniekosten
http://www.youtube.com/watch?v=rxVS5nYFnkA&feature=fvst

VIDEO :
MICROSOFT FUTURE VISION
http://cid-
fbde0f6504c72fb4.skydrive.live.com/self.aspx/.Public/Rapport%20HNW/
NWOW-report-2007-01052008%20FINAL.PDF

RAPPORT :
HET NIEUWE WERKEN

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Samen Werken 2.9 Het Nieuwe Werken @ Microsoft 19 5 2009

  • 1. Het Nieuwe Werken bij Microsoft Nederland Peter de Haas Peter.dehaas@microsoft.com www.twitter.com/dehaaspeter 19 mei 2009
  • 2.
  • 3.
  • 4.
  • 7. Drie Dimensies Virtueel Mentaal Technologie Mensen Fysiek Werkplek
  • 8. Mentaal - Mensen Vitaliteit Productiviteit Groei
  • 9. Fysiek - Werkomgeving De feiten achter ons nieuwe huis
  • 10. There are seven universal workstyles, independent of region, type of organization or industry (Workplace Advantage) Workstyles Type Description Predictability Mobility connected Repeatability of Time dependency Place dependency connected with with the role activities of the role of the role the role Supportive with M1 high predictability of job ↑ ↓ ↑ ↔ ↔ Concentrative- M2 Analyst Role ↑ ↓ ↑ ↓ ↓ Technical M3 (specialist) Role ↔ ↓ ↑ ↔ ↔ Creative, R&D Role M4 ↑ ↓ ↓ ↓ ↓ High Internal M5 Mobile Role ↔ ↔ ↔ ↓ ↔ Managerial or M6 Coordinator Role ↓ ↓ ↓ ↓ ↔ External facing, M7 highly mobile role ↔ ↑ ↔ ↓ ↓
  • 11. M1 Anne-Mary, Assistant • 39 years • Married, 2 kids, (9-11) • Lives in the suburbs • Works Part-Time (3 days per week) • Works 7 years for this company • Is assistant for a business manager and the department • Is very independent and plans her own activities based on time and place
  • 12. The week of Anne-Mary 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00  Get up – Check email – Handle tasks Take train to Perform some Lunch inc. short- Perform some Trave home Kids from Perform Diner with breakfast Bring kids to and simple Office concentrative unplanned- concentrative with bus. On school concentrativ family MONDAY with school everyday 3 Planned activities meeting with activities the way: e activities family activities Phonecall manager - update Conf-Call eachother Get up – Train Check email - Intensive and concentrative Lunch Meeting Train Home Perform concentrative activities Diner with breakfast to handle simple activities (@Office): 3 family TUESDAY with family work tasks (administration, planning, phone mensen calls, etc) present, 5 virtual present Part-Time Day WEDNESDAY Check Email Get up – Check email – Virtual Intensive and concentrative activities Virtual Finish tasks E-learning to stay up-to- breakfast Bring kids to presence at (administration, planning, phone calls, etc) presence at for this date with company THURSDAY with school meeting meeting week policies family Part-Time Day FRIDAY Finish elarning Check email Check email Check email WEEKEND
  • 13. The scenario’s of Anne-Mary 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00  Get up – Individual Individual Check email – Handle tasks Collab Individual Take train to Perform some Collab Individual Lunch inc. short- Perform some Collab Trave home Kids from Individual Perform Diner with breakfast Bring kids to and simple Office concentrative unplanned- concentrative with bus. On school concentrativ family MONDAY with Personal school Effective everyday 3 Planned Effective activities meeting with- Discuss&Collab activities the way: Discuss&Collab: Personal e activities Personal Task- Project Task- Project Task- Project family Communication activities Communication Phonecall manager 1:1update Project management Ad-Hoc - Task- Structured Conf-Call management management management (Email) (Phonecall) meeting Conference Call eachother Get up – Train Individual Check email - Individual Intensive and concentrative Lunch Collab Meeting Train Home Individual Perform concentrative activities Diner with breakfast to handle simple activities (@Office): 3 family TUESDAY with family Personal work tasks Effective (administration, planning, phone Personal mensen Discuss&Collab: Personal Communication Task- Project management calls, etc) Structured present, 5 Task- Project management (Email) Meeting virtual present Individual Part-Time day WEDNESDAY Effective Check Email Communication (Email) Get up – Individual Check email – Collab Virtual Collab Individual Collab Intensive and concentrative activities Collab Virtual Individual Finish tasks Individual E-learning to stay up-to- breakfast Bring kids to presence at (administration, planning, phone calls, etc) presence at for this date with company THURSDAY with Personal school Effective meeting Discuss&Collab: Effective Effective meeting Discuss&Collab: weekProject policies Personal Task- Project Task- family Communication Structured Communication Communication Structured Learning management management (Email) Meeting (Phonecall) (Phonecall) Meeting Individual Individual Individual Part-Time day FRIDAY Finish elarning Effective Effective Check email Check email Communication Learning Communication (Email) (Email) Individual Check email WEEKEND Effective Communication (Email)
  • 14. The workplace of Anne-Mary 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00  Get up – Individual Individual Check email – Handle tasks Collab Individual Take train to Perform some Collab Individual Lunch inc. short- Perform some Collab Trave home Kids from Individual Perform Diner with breakfast Bring kids to and simple Home Office Travel concentrative unplanned- Office concentrative with bus. On Travel school Home concentrativ family MONDAY with Personal school Effective everyday 3 Planned Effective activities meeting with- Discuss&Collab activities the way: Discuss&Collab: Personal e activities Personal Task- Project Task- Project Task- Project family Communication activities Communication Phonecall manager 1:1update Project management Ad-Hoc - Task- Structured Conf-Call management management management (Email) (Phonecall) meeting Conference Call eachother Get up – Train Individual Check email - Individual Intensive and concentrative Lunch Collab Meeting Train Home Individual Perform concentrative activities Diner with Travel Office Travel Home breakfast to handle simple activities (@Office): 3 family TUESDAY with family Personal work tasks Effective (administration, planning, phone Personal mensen Discuss&Collab: Personal Communication Task- Project management calls, etc) Structured present, 5 Task- Project management (Email) Meeting virtual present Individual Home Part-Time day WEDNESDAY Effective Check Email Communication (Email) Get up – Individual Check email – Collab Virtual Collab Individual Collab Intensive and concentrative activities Home Collab Virtual Individual Finish tasks Individual E-learning to stay up-to- breakfast Bring kids to presence at (administration, planning, phone calls, etc) presence at for this date with company THURSDAY with Personal school Effective meeting Discuss&Collab: Effective Effective meeting Discuss&Collab: weekProject policies Personal Task- Project Task- family Communication Structured Communication Communication Structured Learning management management (Email) Meeting (Phonecall) (Phonecall) Meeting IndividualHome Individual Individual Home Part-Time day FRIDAY Finish elarning Effective Effective Check email Check email Communication Learning Communication (Email) (Email) Individual Check email Home WEEKEND Effective Communication (Email)
  • 15. Virtueel - Technologie Slimmer ontmoeten Slimmer vergaderen Slimmer communiceren
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. 80% sneller antwoorden op vragen • 20-40% aan reistijd en –kosten besparen • 1.000 € per medewerker/jaar besparing • 50% lagere conferentiekosten • 30% snellere doorlooptijd van projecten • 30-60% besparing op telefoniekosten
  • 21.
  • 23.