1. Technology Staffing &
Levels of Support
Presented by: Shannon Degan
Director of Technology / REMC 15
Jackson County Intermediate School District
April 23, 2013

2. All documents in this presentation can be found at
https://drive.google.com/folderview?id=0B8tH1p2B
GhwsalZBVEotNnI3Zzg&usp=sharing
01 – Presentation Outline Notes
2
Presentation Documents

3. 1. What does an effective Chief Technology Officer
(CTO) look like?
2. Fundamental IT Staffing Philosophies
3. Know where your money is going - Study and
Compare
4. Staffing Tips – Org Charts & Job Descriptions
5. Partnerships & Service Level Agreements
3
How to do more with less?

4. 1. K-12 CTO Essential Skills
02 – COSN Framework Essential Skills
http://www.cosn.org/Portals/7/docs/Certification/Framework_1212_2011_
Public.pdf
2. 10 Core Skills
03 – COSN Building Effective Technology Team
http://www.cosn.org/Portals/7/docs/Certification/Toolkit_Final.pdf
3. Three “MUST HAVE” Tips
4
What does an effective CTO look like?

5. 5
Fundamental IT Staffing Philosophies
1. What is your end goal?
2. Instruction should drive technology and your staffing should
reflect it
3. Basic hiring tips
4. Constant state of change

6. 6
Know where your money is going
1. Write it out
04 – JCISD Hosted Then and Now
2. Understand your personnel costs
05 – County Tech Personnel Costs
3. Compare your overall technology costs
06 – County Tech Cost Comparisons

7. 7
Staffing Tips – Org Charts & Job Descriptions
1. Team Approach
2. Org Chart
07 – Technology Org Chart
3. What work scales? What doesn’t?
4. Job Descriptions
Docs 08 – 17
5. How many technicians do I need?
18 – Local Support Staffing Plan
19 – Local Support Organization

8. 8
Partnerships & Service Level Agreements
1. Rollercoaster Seasons – Understanding busy and non
busy times
20 – Reliance One SLA
2. Partnering with other Districts or ISDs
21 - County Technology Partnership
22 - County Tech Proposal
23 - Cooperative Agreement between JPS JCISD
24 - Cooperative Agreement JCISD Student Data
25 - State Reporting Description of Services
26 - JCISD Tech Services Proposal
27 - JCISD-LEA Technical Services Agreement

9. Questions or Comments?
Shannon Degan
Director of Technology / REMC 15
Jackson County Intermediate School District
517.768.5202
shannon.degan@jcisd.org