Defiance with its deep domain expertise and technology expertise in the enterprise and cloud computing space offers best-in-class enterprise business solutions on Microsoft Dynamics.

1. Enterprise on-Cloud
for Organisational Excellence
Defiance - Your trusted service partner for Microsoft Dynamics
Small and Medium Enterprises (SMEs) face increasing pressure from both global and
domestic competition in today’s globalized business environment. They need an
enterprise level solution that can help them address global business opportunities
without being held back by limitations of resources and risk of huge investments.
The right enterprise business solution should be flexible, user-friendly, affordable and
easy to implement because cost and time factors are critical to SMEs.
SMEs need business insight across their enterprise to address business challenges like
fluctuating demand schedules that lead to poor inventory management. Executives
need access to planning tools and dashboards that track Key Performance Indicators
(KPIs) to ensure decision making that is both fast and flexible. There is also an increas-
ing need to ensure statutory compliance to standards such as PPAP Reach, and IMDS
,
to remain competitive.
Traditionally, SMEs have always perceived ERP as a high CAPEX driven area, making it
unaffordable for them. But with the emergence of cloud computing technology, ERP
solutions hosted on cloud have become a reality for SME’s.
Microsoft Dynamics ERP on cloud offers the ideal choice of ERP solutions to small and
midsize companies, who are facing multiple challenges in terms of high growth,
shortage of in-house IT resources, and budget restraints.
Defiance with its deep domain expertise and technology expertise in the enterprise and
cloud computing space offers best-in-class enterprise business solutions on Microsoft
Dynamics. With a dedicated focus on Microsoft Dynamics, Defiance has built robust
solution capabilities in Microsoft Dynamics AX, Microsoft Dynamics NAV and Microsoft
Dynamics CRM.

2. Defiance Microsoft Dynamics solutions
help SMEs improve customer service by
collaborating in real time across the tion | Suppo
ementa
entire supply chain and simplifying
|Impl rt |
Inte
compliance. Organizations gain a g gra
ltin tio
competitive edge with features like su n
Environmental Sustainability Dashboards on Business Processes
Enterprise Portal | HR Management
:C
|
to track energy consumption and Financial Management CRM | SCM
Up
gs
emissions across the enterprise and Business Analytics | Manufacturing
rin
gra
Project Accounting | Distribution
ffe
helping decide on necessary beneficial
de
eO
actions. The solutions enable organiza-
| Tr
tions to manage quality better and Microsoft Microsoft Microsoft
Servic
aining
improve profitability with Total Quality Dynamics AX Dynamics NAV Dynamics CRM
Management (TQM) through Microsoft
Defiance MS Dynamics Solutions
Dynamics.
Our Microsoft Dynamics team has
Microsoft certified consultants with
extensive domain, product and technol-
ogy expertise with many years of global
implementation and rollout experience. Defiance has devised a dedicated Microsoft Dynamic support system to assist and
We have integration specialists with support global customers on any technical or functional requirements post
extensive experience in integrating other implementation. Our best-in-class SLA driven preventive and corrective maintenance
ERP and IT systems with Microsoft services have four levels of maintenance structure to address simple to complex
Dynamics solutions to extract greater issues. Our upgrade methodology ensures rapid upgrades with minimum downtime
value from existing IT investments. As a to avoid business interruptions.
Microsoft Gold Certified Partner, Defiance
works closely with Microsoft to build Defiance’s Enterprise Cloud Management Delivery Model
best-in-class technology solutions that Defiance’s cloud-based, integrated enterprise solution has a unique delivery
address specific customer needs. We framework comprised of an elite Partner Ecosystem, software tools, proprietary
have leveraged our cloud computing methodologies, combined with good governance and best-in-class domain experts.
expertise to provide best-in-class,
cloud-based, integrated enterprise
solutions that have resulted in cost Benefits of Defiance MS Dynamics Solutions on-Cloud
savings of over 50 per cent for some of • Lower up-front license costs translate into near-zero capital
our customers. expenditure
We provide full lifecycle services and • Reduced maintenance and infrastructure cost result in lower
solutions across industries such as operational expenses
Automotive, Discrete Manufacturing,
Process Manufacturing and Retail and • Pay-per-use subscription plan for predictable cash flows
Distribution. • Customized solutions caters to specific customer needs
Defiance provides end-to-end services • ITIL based support with 100 per cent service credits
from consulting, implementation and
• Secure Hosting Environment with Tier 4 Data Center
rollout, maintenance and support, and
upgrades, to integration and training • SAS 70 Type II and ISO 270001 Security Standards protects
services. We customize and deploy confidentiality and integrity of sensitive data
Microsoft Dynamics solutions that best
suits organizational needs. Our proven • 99.9% availability ensures Guaranteed Uptime
implementation methodology developed
• Helps reduce carbon footprint
in line with Microsoft Dynamics Sure Step
methodology ensures rapid
implementations with near-zero defects.

3. Case Study
Integrated Enterprise Business Solution Roll-out on Cloud
for Leading Automotive Major
Customer Profile With the Microsoft Dynamics Axapta
The customer is a leading Tier 1 solution the customer was able to
supplier specialized in fabrication of integrate its production and material
auto components for truck planning, procurement and quality
manufacturers. control, inventory and sales, finance
and human resource applications
Business Situation across multiple locations.
As a rapidly growing automotive
company, the customer needed an Defiance consultants worked with key
integrated enterprise business users and provided the training to help
solution to monitor material and familiarize them with the end product.
production planning, track inventory Defiance delivered the solution on
across the supply chain and create Defiance’s unique proprietary cloud
better information visibility across environment and framework.
multiple locations. The customer was
looking for a best-in-class enterprise Benefits
solution that would also help control • Enhanced supply chain visibility
the total IT costs.
• Accurate production costing with
Solution state-of-the-art planning platform
MS Dynamics AX Solution On-Cloud. • Ability to monitor and forecast
Defiance conducted a consulting inventory
exercise to analyze the business • Improved operational efficiency
requirements of the customer and • Lower expenses with on-cloud
recommended a Microsoft Dynamics hosting and usage based billing
AX solution on-cloud to integrate
• Global Standards Compliance
various applications across multiple
locations without investing in up-front • Reduced Carbon Footprint
license fees.

4. About Defiance Technologies
Defiance Technologies, a Hinduja Group Company, is a leading provider of
Engineering, ERP and IT services to global customers leveraging the Global
Delivery Model.
The Hinduja Group is a well diversified multi-billion, global business
conglomerate. The group has about 100 years of experience in building and
running successful businesses across sectors such as Automotive, Energy &
Chemicals, Banking & Finance, IT/ITES, Media & Entertainment and Healthcare.
Some of the prominent brands that are part of the Hinduja Group include Ashok
Leyland (global top 10 commercial vehicle manufacturer), Gulf (a global energy
and lubricants brand) and Hinduja Bank (Switzerland).
Founded in 1976 in USA with a focus on product engineering and testing,
Defiance was later acquired by the Hinduja Group and expanded its services to
Engineering, ERP and IT.
Defiance has a long history of serving top global companies with over 120 global
clients including 30 of the Fortune 500 companies. It is led by a credible
management team with global experience in delivering high-end solutions in
Engineering, ERP and IT services space.
Headquartered at Chennai, India, Defiance has world class development centers
at Chennai and Bangalore in India, and state-of-the-art testing facilities at Troy
and Westland, Michigan. Defiance has business offices in USA, Europe, Middle
East, South Africa and India.
For more information:
info@defiance-tech.com
www.defiance-tech.com