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Deboleena Panja

1

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
DISTRIBUTION MANAGEMENT:
CONCEPT

2

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Distribution Management:
Concept
PRODUCT

PRICE

PROMOTION

PLACE

 Aims at delivering various products to different

types of buyers when & where they want those
and at a reasonable price.

3

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Distribution Management:
Concept
 The management of the efficient transfer of

goods from the place of manufacture to the point
of sale or consumption.
 Distribution management encompasses such
activities as
 Warehousing
 Materials handling
 Packaging
 Stock control
 Order processing
 Transportation
4

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
CHANNEL MEMBERS

5

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Different Channel Members
 Resellers
 Wholesalers
 Retailers
 Industrial Distributors
 Specialty Service Firms

 Agents and brokers
 Distribution Service Firms
 Others: Insurance companies, transportation

routing assistance
6

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
ROLE OF DISTRIBUTION
CHANNELS

7

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
The Importance of Distribution
Channels
 Distribution channels often require the

assistance of others in order for the marketer to
reach its target market.
 The higher the number of channels, the greater
the company’s market coverage and rate of
growth of its sales.
 Increase the efficiency as the middlemen are
specialised agencies of distribution.
 Distribution agents facilitate search for buyers
and sellers by keeping in touch with both.
8

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Channel Efficiency

9

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Starbucks – Market Coverage
A comedian quipped about Starbucks:“I don’t
know how fast they are growing but they just
opened one in my living room.”

10

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Function of Channel Members
 Promotion:








11


Undertake sales promotion activities through
media and personal contacts.
Negotiation: Negotiate prices and other terms and conditions
between buyer and seller.
Information: Middlemen collect information about demand,
competition, etc., from con-sumers and pass on to
manufacturers.
Ordering: Intermediaries collect small orders from consumers
and on that basis place large orders with manufacturers.
Physical possession: Middlemen take possession of goods
from producers and pass on possession to consumers.
Financing: Provide financial assistances, for example buy
goods in cash from producers and sell them to consumers on
credit.
INDIAN INSTITUE
MANAGEMENTRAIPUR
1/15/2014
Risk taking: OFIntermediaries assume most of the risks
LEVELS OF CHANNELS

12

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
13

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
TYPE OF INTERMEDIARIES

14

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Wholesalers
 Wholesalers are independently owned firm.
 Take title to the merchandise they handle, the

wholesalers own the products they sell.
 Purchase product in bulk and store it until they
can resell it.
 Generally sell the products they have purchased
to other intermediaries, usually retailers, for a
profit.

15

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Distributors
 Are similar to wholesalers.
 Wholesalers

carry a variety of competing
products whereas distributors only carry
complementary product lines.
 Usually maintain close relationships with their
suppliers and customers.
 Take title to products and store them until they
are sold.

16

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Retailers
 Takes title to, or purchases, products from other

market intermediaries.
 Can be independently owned and operated, like
small “mom and pop” stores, or they can be part
of a large chain, like Wal-Mart.
 Sell the products it has purchased directly to the
end user for a profit.

17

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
Agents
 Is an independent individual or company.
 Main function is to act as the primary selling arm

of the producer.
 Represent the producer to users.
 Take possession of products but do not actually
own them.
 Agents usually make profits from commissions or
fees paid for the services they provide to the
producer and users.

18

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF DISTRIBUTION CHANNELS

19

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF DISTRIBUTION CHANNELS
 Product Considerations:
 Unit Value
 Perish ability
 Bulk and Weight
 Standardization
 Technical Nature
 Product Line

 Age of the Product
20

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF DISTRIBUTION CHANNELS
 Market Considerations:
 Consumer or Industrial Market
 Number and Location of Buyers
 Size and Frequency of Order
 Customer’s Buying Habits

21

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF DISTRIBUTION CHANNELS
 Company Considerations:
 Market Standing
 Financial Resources
 Management
 Volume of Production
 Desire for Control of Channel
 Services Provided by Manufacturer

22

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF DISTRIBUTION CHANNELS
 Middlemen Considerations:
 Availability.
 Attitudes.
 Services.
 Sales Potential.
 Costs.
 Customs and Competition.

 Legal Constraints.
23

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING
CHOICE OF CHANNELS
MEMBERS

24

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
FACTORS INFLUENCING CHOICE
OF CHANNEL MEMBERS
 MARKET FACTORS
 PRODUCT FACTORS
 COMPETITIVE FACTORS
 ENVIRONMENT FACTORS

25

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
MARKET FACTORS
 CONSUMERS
 number of consumers
 their geographic location
 purchase pattern

 INTERMEDIARIES
 relative strengths and weaknesses of intermediaries
 the differences in the types of functions performed

and facilities and privileges desired by them
 COMPETITORS

26

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
PRODUCT FACTORS
 INDUSTRIAL / CONSUMER PRODUCT
 direct channel is useful because of the relatively small

number of customers need for personalized attention,
customer training requirements and after sale servicing
 PERISHABLE NATURE
 direct channel is beneficial

 SEASONALITY
 intermediaries

are seldom prepared undertake the
function of inventory carrying
 manufacturer build up indirect distribution channels.
 TECHNICALITY
 Direct channel relatively useful
27

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
COMPANY FACTORS
 FINANCIAL STRENGTH
 is better placed to select and design its distribution

channel
 PAST CHANNEL EXPERIENCE

28

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
ENVIRONMENT FACTORS
 COMPETITIVE FACTORS
 Alternative distribution channel may be used as a

means of attaining competitive advantage
 MIDDLEMAN FACTORS
 Availability of Middleman
 Attitude

of Middleman Services Provided by
Middleman
 Sales potential of Middleman

29

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014
THANK YOU

30

INDIAN INSTITUE OF MANAGEMENTRAIPUR

1/15/2014

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Distribution or Placing

  • 1. PLACING - Deboleena Panja 1 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 3. Distribution Management: Concept PRODUCT PRICE PROMOTION PLACE  Aims at delivering various products to different types of buyers when & where they want those and at a reasonable price. 3 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 4. Distribution Management: Concept  The management of the efficient transfer of goods from the place of manufacture to the point of sale or consumption.  Distribution management encompasses such activities as  Warehousing  Materials handling  Packaging  Stock control  Order processing  Transportation 4 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 5. CHANNEL MEMBERS 5 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 6. Different Channel Members  Resellers  Wholesalers  Retailers  Industrial Distributors  Specialty Service Firms  Agents and brokers  Distribution Service Firms  Others: Insurance companies, transportation routing assistance 6 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 7. ROLE OF DISTRIBUTION CHANNELS 7 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 8. The Importance of Distribution Channels  Distribution channels often require the assistance of others in order for the marketer to reach its target market.  The higher the number of channels, the greater the company’s market coverage and rate of growth of its sales.  Increase the efficiency as the middlemen are specialised agencies of distribution.  Distribution agents facilitate search for buyers and sellers by keeping in touch with both. 8 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 9. Channel Efficiency 9 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 10. Starbucks – Market Coverage A comedian quipped about Starbucks:“I don’t know how fast they are growing but they just opened one in my living room.” 10 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 11. Function of Channel Members  Promotion:      11  Undertake sales promotion activities through media and personal contacts. Negotiation: Negotiate prices and other terms and conditions between buyer and seller. Information: Middlemen collect information about demand, competition, etc., from con-sumers and pass on to manufacturers. Ordering: Intermediaries collect small orders from consumers and on that basis place large orders with manufacturers. Physical possession: Middlemen take possession of goods from producers and pass on possession to consumers. Financing: Provide financial assistances, for example buy goods in cash from producers and sell them to consumers on credit. INDIAN INSTITUE MANAGEMENTRAIPUR 1/15/2014 Risk taking: OFIntermediaries assume most of the risks
  • 12. LEVELS OF CHANNELS 12 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 13. 13 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 14. TYPE OF INTERMEDIARIES 14 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 15. Wholesalers  Wholesalers are independently owned firm.  Take title to the merchandise they handle, the wholesalers own the products they sell.  Purchase product in bulk and store it until they can resell it.  Generally sell the products they have purchased to other intermediaries, usually retailers, for a profit. 15 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 16. Distributors  Are similar to wholesalers.  Wholesalers carry a variety of competing products whereas distributors only carry complementary product lines.  Usually maintain close relationships with their suppliers and customers.  Take title to products and store them until they are sold. 16 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 17. Retailers  Takes title to, or purchases, products from other market intermediaries.  Can be independently owned and operated, like small “mom and pop” stores, or they can be part of a large chain, like Wal-Mart.  Sell the products it has purchased directly to the end user for a profit. 17 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 18. Agents  Is an independent individual or company.  Main function is to act as the primary selling arm of the producer.  Represent the producer to users.  Take possession of products but do not actually own them.  Agents usually make profits from commissions or fees paid for the services they provide to the producer and users. 18 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 19. FACTORS INFLUENCING CHOICE OF DISTRIBUTION CHANNELS 19 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 20. FACTORS INFLUENCING CHOICE OF DISTRIBUTION CHANNELS  Product Considerations:  Unit Value  Perish ability  Bulk and Weight  Standardization  Technical Nature  Product Line  Age of the Product 20 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 21. FACTORS INFLUENCING CHOICE OF DISTRIBUTION CHANNELS  Market Considerations:  Consumer or Industrial Market  Number and Location of Buyers  Size and Frequency of Order  Customer’s Buying Habits 21 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 22. FACTORS INFLUENCING CHOICE OF DISTRIBUTION CHANNELS  Company Considerations:  Market Standing  Financial Resources  Management  Volume of Production  Desire for Control of Channel  Services Provided by Manufacturer 22 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 23. FACTORS INFLUENCING CHOICE OF DISTRIBUTION CHANNELS  Middlemen Considerations:  Availability.  Attitudes.  Services.  Sales Potential.  Costs.  Customs and Competition.  Legal Constraints. 23 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 24. FACTORS INFLUENCING CHOICE OF CHANNELS MEMBERS 24 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 25. FACTORS INFLUENCING CHOICE OF CHANNEL MEMBERS  MARKET FACTORS  PRODUCT FACTORS  COMPETITIVE FACTORS  ENVIRONMENT FACTORS 25 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 26. MARKET FACTORS  CONSUMERS  number of consumers  their geographic location  purchase pattern  INTERMEDIARIES  relative strengths and weaknesses of intermediaries  the differences in the types of functions performed and facilities and privileges desired by them  COMPETITORS 26 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 27. PRODUCT FACTORS  INDUSTRIAL / CONSUMER PRODUCT  direct channel is useful because of the relatively small number of customers need for personalized attention, customer training requirements and after sale servicing  PERISHABLE NATURE  direct channel is beneficial  SEASONALITY  intermediaries are seldom prepared undertake the function of inventory carrying  manufacturer build up indirect distribution channels.  TECHNICALITY  Direct channel relatively useful 27 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 28. COMPANY FACTORS  FINANCIAL STRENGTH  is better placed to select and design its distribution channel  PAST CHANNEL EXPERIENCE 28 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 29. ENVIRONMENT FACTORS  COMPETITIVE FACTORS  Alternative distribution channel may be used as a means of attaining competitive advantage  MIDDLEMAN FACTORS  Availability of Middleman  Attitude of Middleman Services Provided by Middleman  Sales potential of Middleman 29 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014
  • 30. THANK YOU 30 INDIAN INSTITUE OF MANAGEMENTRAIPUR 1/15/2014