This presentation was presented during the Middle East Smart Government Summit that took place in Dubai from 9-10 of December 2014. The presentation highlight UAE competitiveness in IT and egovernment/smart government areas and provide some of the innovation examples from the UAE smart government initiatives

1. ME Smart Government Conference, Dubai 9-10 Nov 2014
The UAE Smart Government: Driving Innovation in Government
By: Dr. Saeed Al Dhaheri
ICT Expert
@DDSaeed

2. The UAE Smart Government: Driving Innovation in Government
Agenda:
e-Government Competitiveness
Journey to Smart Government
Innovation Examples
The Future
ME Smart Government Conference, Dubai 9-10 Nov 2014

3. UAE e-government Competitiveness
•UAE ranked 32ndworld wide and 2ndin the GCC and 7th
on Asia as per the UN e-government survey 2014
•12thin the online service index
•UAE ranked 12thin the global competitiveness index
2014-2015
•UAE won 3 awards during the WSIS +10 High level
event in Geneva 2014
•Government excellence award
•MBRSLP for capacity building
•ADSIC for e-citizen program
GITR 2014
ME Smart Government Conference, Dubai 9-10 Nov 2014

4. Journey to Smart Government in UAE
Purpose:
customer satisfaction -happiness
Drive knowledge economy
Help achieve UAE vision 2021
Transformation from e-government to smart/mobile government
Mobile first strategy
Mobile as the delivery channel for services
Responsive design for govweb sites
m-Government service award
Government app store
Next step: consolidate to one app for all services
Digital Gov
e-Government Journey

5. Standards and guidelines

6. Innovation examples
INNOVATION
n. The process of improving, adapting or developing
a product system or service to deliver better results and create
value for people.
Examples:
Social Media Engagement
Center of Digital Innovation (CoDI)
Abu Dhabi City Guard app
Dubai SME SeedAppFund
Secure Single-Sign-On to Dubai smart government services
ME Smart Government Conference, Dubai 9-10 Nov 2014

7. Social media engagement
•Government strategy to use SM to engage with the public
•Social Media:
•Improves awareness & promotion of smart services
•Improves quality of services through feedback
from the public
•Improves transparency
•Co-creating and crowdsourcing is possible
•All govdepartments uses social media
•Examples:
•Brainstorming session
•“UAE Pioneers” award initiative

8. Center of Digital Innovation (CoDI)
UAE Federal government initiative
Providing services for testing and
verifying security and functionality
of mobile apps for government
departments within UAE and
GCC countries
New and innovate technologies to
develop new services
ME Smart Government Conference, Dubai 9-10 Nov 2014

9. Abu Dhabi City Guard app
•Citizens as guardians of the city
•Allows people to reports incidents (photo, video, audio)
and submit complaintsto the government
•Innovative process flow changes
•Increase civic participation and engagement between the public
and government
•Results:
•The app helped improve government performance
•Awards to recognize best performed departments
•More adoption (e.g, police for reporting traffic violations)
•Potential for big data analysis to reveal insight
“To maintain the city’s appeal and further strengthen its international image, safety standards and quality of our services
for residents and travellers play a crucial role. To that end, the new application aims to encourage both residents and tourists
to join the government’s efforts in resolving problems quickly and effectively.”
Slogan: your city, your community, your app
ME Smart Government Conference, Dubai 9-10 Nov 2014

10. Dubai SME “SeedApp” Fund
Supports UAE nationals to develop apps
Promote creativity and innovation
Covers 60% of the cost to develop Apps
supports entrepreneurship activity in UAE
Public is invited to vote for the app concept
online (i,ecrowdsourcing)
“SeedAppis a significant step towards integrating the human component to m-government," Al Janahisaid.

11. Secure Single Sign-On to Dubai smart government services
•Cooperation between Dubai smart government
and Emirates ID
•Very secure access
ME Smart Government Conference, Dubai 9-10 Nov 2014

12. The Future
Fostering Government innovation
to achieve UAE vision 2021
National Innovation Strategy
Mohammed Bin Rashid Center for
Government Innovation
Dubai Smart City Initiative
2015 as the “year of innovation”
ME Smart Government Conference, Dubai 9-10 Nov 2014

13. Thank you