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Expertise Management Systems

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Dennis D. McDonald
Dennis D. McDonald

An Expertise Management System is a specialized Knowledge Management system that focuses on: (a) finding out and continually recording what people (“experts”) in an organization know (“expertise”), and (b) making this expertise available to users so they can answer questions or solve problems that exceed personal or workgroup capabilities.

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Expertise Management Systems Dennis D. McDonald, Ph.D. Email: ddmcd@yahoo.com Web: http://www.ddmcd.com September 13, 2006 Contents copyright © 2006 by Dennis D. McDonald
Purpose ,[object Object],[object Object],[object Object]
What is an “Expertise Management System”? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supporting Technologies ,[object Object],[object Object],[object Object],[object Object],Web based communication tools ,[object Object],[object Object],[object Object],User feedback  ,[object Object],Network based search ,[object Object],[object Object],Subscription (e.g., RSS) ,[object Object],[object Object],Tagging ,[object Object],Analysis of email & communication patterns Applications Technology
Expertise Management Core Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Expertise Management System Process Model
Core Processes & Participants ,[object Object],[object Object],[object Object],[object Object],[object Object],Manage the Process. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Provide a feedback mechanism. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enable users to communicate with experts. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Provide an expertise matching mechanism. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Describe the expertise of the experts. ,[object Object],[object Object],[object Object],[object Object],[object Object],Identify the experts. Managers Users Experts PARTICIPANTS PURPOSE PROCESS
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appendix
Discussion Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Expertise Management Systems