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ECM Pillars Content Analytics Classification Management

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David Champeau
David Champeau

This document outlines the key pillars of enterprise content management (ECM): content analytics, content capture, content classification, content management, business process management, business rules, search, business intelligence, records management, and e-discovery. It provides a brief overview of each pillar, describing their purpose and how they relate to and support the overall ECM system.

Technologie
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Enterprise Content Management Pillars David Champeau ECM Consultant June 14, 2010
ECM Pillars Content Analytics Content Capture Content Classification Content Management Business Process Management Business Rules Search Business Intelligence Records Management E-Discovery
Content Analytics More than just how much content Crawl content for keywords Visualize the hidden information Continually refine Identify the R-O-T Redundant Outdated Trivial
Content Capture Usually many different input channels Forms Scanning Electronic documents EAI Email Content lifecycle begins with author and capture
Content Classification Apply what was learned from Content Analytics during Content Capture Continually evolving based on business changes Set the stage for search, e-discovery, BPM, RM Goal: create a faceted taxonomy
Content Management Different types of content have different requirements Digital Asset Management Document Management Web Content Management User interfaces Security Lifecycles Business Processes
Business Process Management All content is part of a business process Forms Process Analytics Rules Types of BPM Routing Workflow Process Orchestration
Business Rules Let the business unit control the rules Change in-flight processes Not just for fast-changing business processes Loose couple rules from process will have payback
Search Enterprise search engine is not a panacea Think Google Starts with information management, metadata Collection (take it) Integration (leave it) Federation (borrow and index it)
Business Intelligence Reporting Predictive Analysis Scorecards Dashboards How did we do? How are we doing?
Records Management Not all content is a record All content needs to have a retention period Electronic and physical Manage Retention Holds Disposition Destruction
E-Discovery Set the stage with content analytics and classification Highly dependent on search Touch all areas of ECM Analyze electronically stored information Visualize the content state, lifecycle, location

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ECM Pillars Content Analytics Classification Management

  • 1. Enterprise Content Management Pillars David Champeau ECM Consultant June 14, 2010
  • 2. ECM Pillars Content Analytics Content Capture Content Classification Content Management Business Process Management Business Rules Search Business Intelligence Records Management E-Discovery
  • 3. Content Analytics More than just how much content Crawl content for keywords Visualize the hidden information Continually refine Identify the R-O-T Redundant Outdated Trivial
  • 4. Content Capture Usually many different input channels Forms Scanning Electronic documents EAI Email Content lifecycle begins with author and capture
  • 5. Content Classification Apply what was learned from Content Analytics during Content Capture Continually evolving based on business changes Set the stage for search, e-discovery, BPM, RM Goal: create a faceted taxonomy
  • 6. Content Management Different types of content have different requirements Digital Asset Management Document Management Web Content Management User interfaces Security Lifecycles Business Processes
  • 7. Business Process Management All content is part of a business process Forms Process Analytics Rules Types of BPM Routing Workflow Process Orchestration
  • 8. Business Rules Let the business unit control the rules Change in-flight processes Not just for fast-changing business processes Loose couple rules from process will have payback
  • 9. Search Enterprise search engine is not a panacea Think Google Starts with information management, metadata Collection (take it) Integration (leave it) Federation (borrow and index it)
  • 10. Business Intelligence Reporting Predictive Analysis Scorecards Dashboards How did we do? How are we doing?
  • 11. Records Management Not all content is a record All content needs to have a retention period Electronic and physical Manage Retention Holds Disposition Destruction
  • 12. E-Discovery Set the stage with content analytics and classification Highly dependent on search Touch all areas of ECM Analyze electronically stored information Visualize the content state, lifecycle, location