1. Class Project WCU BBA26 Richard H.S Balanced Score Card for Richard’s Café

2. Richard’s Cafe

3. The Strategy Map

4. Vision

5. Values

6. Policies

7. Drill Down Perspective Customer

8. Drill Down Perspective Financial

9. Drill Down Perspective Internal Business & Process

10. Drill Down Perspective Learning & Growth

11. Drill Down Objective Increase Profit

12. Drill Down Objective Increase Customer Satisfaction

13. Drill Down Objective Enchance Food Quality

14. Drill Down Objective Deliver Responsive Service

15. Drill Down Objective Enchance Employee Skills

16. Spare 1 First Spare 1

17. First Spare 1 Second Spare 1

18. Spare 2 First Spare 2

19. Spare 2 Second Spare 2

20. Measure ( First Measurement Method )

21. Measure ( Second Measurement Method )

22. Score ( First Measured Score )

23. Score ( Second Measured Score )

24. Period 1/03/2005 - 1/04/2005

25. Period 11/03/2005 – 1/05/2005

26. Richard’s Cafe

27. Pemilik Cafe

28. Financial Department

29. General Manager

30. Vice General Manager

31. Customer Department

32. HRD Manager

33. Customer Service

34. Food Department

35. Head Chef

36. Chef

37. Internal Department

38. Supervisor Cafe

39. Pelayan Cafe

40. Cleaning Service

41. Spare 1 Database

42. Spare 2 Database

43. Measure Database

44. Score Database

45. Period Database