First part of a six parts knowledge management course for MBA students. This part deals with the question of managing knowledge in a knowledge based world. The VUCA world can be an opportunity for knowledge workers to learn and develop agile and flexible strategies.

1. david.vallat@univ-lyon1.fr
MANAGEMENT

2. Contents

3. Part 1.
MANAGING KNOWLEDGE?

4. What is at stake?

5. We live in a
hyperconnected
world…
Hyperconnected world:
http://www3.weforum.org/docs/Global_IT_Report_2012.pdf
Knowledge IS a competitive advantage:
-
http://www3.weforum.org/docs/WEF_GCR_Report_2011-12.pdf
-
http://reports.weforum.org/global-competitiveness-report-20122013/

7. The Network Society
« Our societies are increasingly structured around the
bipolar opposition of the Net and the Self » Castells, M. (1996,
second edition, 2000). The Rise of the Network Society, The Information Age: Economy, Society and Culture
Vol. I. Cambridge, MA; Oxford, UK: Blackwell, p. 3.
« The promise of the Information Age is the
unleashing of unprecedented productive capacity by
the power of the mind ». (ibid. p. 390)
To go further:
http://globetrotter.berk
eley.edu/people/Castells
/castells-con4.html

8. Digital World
« Thus, in the historical record, networks were the domain
of the private life, while the world of production, power,
and war was occupied by large, vertical organizations,
such as states, churches, armies, and corporations that
could marshall vast pools of resources around the purpose
defined by a central authority. Digital networking
technologies enable networks to overcome their historical
limits » Castells, Manuel and Cardoso, Gustavo, eds., The
Network Society: From Knowledge to Policy. Washington,
DC: Johns Hopkins Center for Transatlantic Relations,
2005, p. 4)

9. Knowledge Economy
« Researchers have found that productivity growth in this
period has been largely associated to three processes, all of
which are necessary conditions for productivity growth to
take place: generation and diffusion of new
microlectronics/digital technologies of information and
communication, on the basis of scientific research and
technological innovation; transformation of labor, with the
growth of highly educated, autonomous labor that is able
to innovate and adapt to a constantly changing global and
local economy; diffusion of a new form of organization
around networking. » Castells, M. and Cardoso, G., eds.,
The Network Society: From Knowledge to Policy.
Washington, DC: Johns Hopkins Center for Transatlantic
Relations, 2005, p. 8)

10. Connectivism (1)
http://en.wikipedia.org/wiki/Connectivism
Connectivism is an hypothesis of learning which emphasizes the role
of social and cultural context.
Connectivism sees learning as the process of creating connections
and expanding or increasing network complexity.
Principles
Learning and knowledge rests in diversity of opinions.
Learning is a process of connecting specialized nodes or information
sources.
Learning is more critical than knowing.
Maintaining and nurturing connections is needed to facilitate continual
learning.
Perceiving connections between fields, ideas and concepts is a core skill.
Decision-making is itself a learning process. Choosing what to learn and
the meaning of incoming information is seen through the lens of a
shifting reality. While there is a right answer now, it may be wrong
tomorrow due to alterations in the information climate affecting the
decision.

11. Connectivism (2)
http://en.wikipedia.org/wiki/Connectivism
What connectivism is (S. Downs):
http://halfanhour.blogspot.co.uk/2007/02/whatconnectivism-is.html
What connectivism is (G. Siemens):
http://www.itdl.org/Journal/Jan_05/article01.htm
How are we going to learn together?
http://www.youtube.com/watch?v=4BH-uLO6ovI
(http://www.youtube.com/watch?v=LeaAHv4UTI8)
Three examples:
US => let’s start to be a community of practices
IDEO Helping Network
MOOC

12. Connectivism (3)
http://hbr.org/2014/01/ideos-culture-of-helping/ar/1

13. From the learning
society to the
knowledge worker
http://infed.org/mobi/the-theory-and-rhetoric-of-thelearning-society/
Knowledge Worker

15. http://www.pinterest.com/pin/332070172495523171/
http://moocs.com/wp-content/uploads/2014/01/MOOC_infographic-01.jpg
MOOC

16. A little world…

17. Full of Turbulences…
https://www.bcgperspectives.com/content/articles/corporate_strategy_portfolio_managem
ent_future_of_strategy_most_adaptive_companies_2012/

18. It’s a V.U.C.A. World
What is
it?http://www.youtube.com/watch?v=72AzCY45fKU
An US Army concept
http://www.carlisle.army.mil/usawc/dclm/slp2ndEd.p
df
Complex and systemic problems:
Example 1. http://youtu.be/zexit7Tk1GA
Example 2.
http://www.youtube.com/watch?v=9hXmyD9a4zg

19. http://en.wikipedia.org/wiki/Volatility,_uncertainty,_complexity_and_ambiguity

20. http://hbr.org/2014/01/what-vuca-really-means-for-you/ar/1
V.U.C.A.

22. What you don’t need in
a VUCA World
A « God Complex »
http://www.ted.com/talks/tim_harford.html
Scientific
managementhttp://en.wikipedia.org/wiki/Frederick_Winsl
ow_Taylor
AND WHAT WE NEED?
We need trial and error (and humility)
We need to share, discuss, collaborate
We need to manage Knowledge
http://www.ibicity.fr/blog/public/Leadership_Agility_-_HRPS_Reprint_Permission__revised_.pdf

23. …So…
Organizations are realizing that intellectual capital or
corporate knowledge is a valuable asset that can be managed
as effectively as physical assets in order to improve
performance.
The focus of knowledge management is connecting people,
processes and technology for the purpose of leveraging
corporate knowledge.

24. Lessons Learned
Workshop
What were the objectives?
What was learned?
Before let’s experiment

25. MOON CRASH…

26. Contents