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best
practices
david lee king | topeka & shawnee county public library | davidleeking.com
& experiences
Social
Media
flic.kr/p/dPPrVc
flickr.com/photos/30008935@N00/417833522/
problem:
we haven’t
embraced the
social web
we have
the tools
flickr.com/photos/safari_vacation/6257284524/
not quite

sure how 

to use
them!
So, what do you think

about them?
flickr.com/photos/10059155@N05/4712929433/
What's missing?
flickr.com/photos/40624839@N02/3784049371/
face2face
interaction
how online
engagement

works
flickr.com/photos/23697075@N03/3010947232/
flickr.com/photos/niallkennedy/667670285/
to get there
Steps6
1. flickr.com/photos/94852245@N00/4338268272/
listening
why listen?
flickr.com/photos/58571789@N00/4519906494/
what to
listen for
flickr.com/photos/58571789@N00/4519906494/
responding
flickr.com/photos/58571789@N00/4519906494/
listening in
Topeka
flickr.com/photos/58571789@N00/4519906494/
2.
basic
communication

(online)
approachable
flic.kr/p/e3oFqx
engage
80/20 Rule
front

load

content
#
Be

visual
keep it

fresh
Consistent

Posting
schedule posts
flic.kr/p/7iSnfi
best time of day
friending
titles
1st 15 seconds
short!
take

better

pics
take

better

pics
your

story
3.What tools

to use?
flic.kr/p/fnCVbL
bitrebels.com
Facebook: 68%
YouTube: 48%
LinkedIn: 25%
Instagram: 28%
Twitter: 21%
Snapchat: 20%
Social Media Use:
4.
Implications
of social
media use
flic.kr/p/fnCVbL
flic.kr/p/brd1K2
Cost of

social media
flic.kr/p/7ApfFq
Social

takes

time
Twitter
eNews
Website
Library

NewsFacebook
Instagram
who does
the work?
flic.kr/p/9h4Gh2
flic.kr/p/pZ2G1V
5.
flic.kr/p/9S6NEj
Photo

Permission

Release?flic.kr/p/amhabq
6. where

to start!
set goals

& strategy
flickr.com/photos/21290415@N05/3006994838/
measure success
creating great
customer
connections
starts with you!
thank
you!
davidleeking.com

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