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Designing The Digital Experience

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David King
David King

Large version of my Designing the Digital Experience talk.

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Designing the Digital Experience David Lee King davidleeking.com Topeka & Shawnee County Public Library
what is experience?
http://flickr.com/photos/dragnfly78/220689303/ American Girl
Three paths to experience http://flickr.com/photos/didmyself/2354238160/
Structural Path http://flickr.com/photos/gdominici/93021919/
http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
three approaches to structure
http://flickr.com/photos/7855449@N02/2780452644/
Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think
Community Path
http://flickr.com/photos/rwhitlock/1422242668/
digital community experience...
Real Conversation
Invitation
Participation
Sense of Familiarity
Telling our Stories http://flickr.com/photos/bjackrian/2111462650/
comments youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
http://flickr.com/photos/thomashawk/5741775/ Customer Path
http://flickr.com/photos/jamesyu/366732085/
http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
Digital Version?
Commonalities?
Commonalities?
Customer Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
improving the ordinary http://flickr.com/photos/rvettese/264579764/ http://flickr.com/photos/goatopolis/189188667/
Topeka’s Makeover
WEB
? How
Ask!
http://www.flickr.com/photos/jodigreen/2708038407/
staff...
maintaining
Redesign 2.0 - Coming soon!
5 ways to jumpstart your own Extreme Makeover!
1 write an Experience Brief
1 write an Experience Brief
1 write an Experience Brief
1 write an Experience Brief
take a Touch Point Journey 2
?
Get a Library Card check my account
3 Conversation is experience
3 Conversation is experience
3 Conversation is experience
3 Conversation is experience
answer the Why 4 questions
focus on the customer 5
say yes Bonus
what’s next? http://flickr.com/photos/b-tal/116220689/
connect the customer...
Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
Work on Conversation http://flickr.com/photos/damiel/221166778/
http://flickr.com/photos/spursfan_ace/2328879637/ http://flickr.com/photos/twcollins/867628074/
http://www.flickr.com/photos/29106784@N02/2719649603/
Thank You! davidleeking.com

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