The document discusses competency-based systems and their benefits and uses. It defines competencies as observable behaviors that superior performers exhibit consistently. Competencies can be general behavioral competencies or technical competencies. A competency model clarifies expectations, identifies development needs, and integrates HR programs like training, performance management, and succession planning. It provides examples of how competencies can be used in career development, performance reviews, interviews, and workforce planning.

1. Overview of Competencies & Benefits and Uses of a Competency-Based System July 10, 2008 Patrick Shannon Sherry Deng

5. Competencies Provide Prescriptive Language That Can Clarify and Integrate HR Programs “… all that separates you from your competitors are the skills, knowledge, commitment, and abilities of the people who work for you… Companies that manage people right will outperform companies that don’t by 30% to 40%… If you don’t believe me, look at the numbers.” Fast Company “Danger: Toxic Company” Jeffrey Pfeffer, Stanford University New hire orientation Training & development Compensation & rewards Recruiting & selection Assessment Career roadmaps Performance management Succession planning Business process Competency Framework Uses of a Competency Model

8. Key Uses and Benefits of a Competency-Based System

13. Uses of a Competency Model: Example #4 Selection – Structured Interview Guides GENERIC SAMPLE Recruiting & Selection Competencies provide content that can be converted into selection tools with scoring guides to assist with more effective hiring

14. Uses of a Competency Model: Example #5 Workforce/Succession Planning Source: The Leadership Pipeline, 2001, by Ram Charan, Stephen Drotter, and James Noel. Competencies can help define expectations at each level of management, which supports clear and transparent promotion guidelines Succession Planning GENERIC SAMPLE

15. Key Takeaways Competencies set clear behavioral expectations Competencies can help identify training and development actions Competencies can help integrate HR programs

16. Thank you! Q & A