24. “ When attractive profits disappear at one stage in the value chain because a product becomes modular and commoditized, the opportunity to earn attractive profits with proprietary products will usually emerge at an adjacent stage.” - Clayton Christensen, Harvard Business Review, Feb 2004
25. for a number of issues a citizen with a computer can be as effective as a lawyer yes no
33. “ When attractive profits disappear at one stage in the value chain because a product becomes modular and commoditized , the opportunity to earn attractive profits with proprietary products will usually emerge at an adjacent stage.” - Clayton Christensen, Harvard Business Review, Feb 2004
43. David Eaves david@eaves.ca www.eaves.ca This work is copyrighted using Creative Commons Attribution 2.5 You may share and remix this work on the condition that you attribute the work to its original author.