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Puppet at Constant Contact Adoption, the process
Constant Contact Market leader for Small Businesses ,[object Object]
~500k paying customers
Many customers pay as little as $15 a monthTechnology ,[object Object]
Two datacenters
~2 million database transactions per minute,[object Object]
Decentralization
Diverse app servers
Distributed systems
Agile Kanbandev teams
Service architecture
Social apps need to iterate faster,[object Object]
Control of Change
Daemon mode, at last
Cultural Change, part one Ok,  let’s start with Incremental Config &  Push
Time to market better, but…
Special thanks to: Our DevOps, “we can do this with Puppet” guy, Mark Schena & our puppetmaster, AleksMargan
Cultural Change, part two
It works, right? Yes, errr.  Well…  kinda.
12
The dream of CI
Fix The Flow
I Я COW!
Configuration as code?

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Puppet at Constant Contact

Editor's Notes

  1. Quick snapshot of CTCTLittle bit on how we adopted PuppetThen over to the cleanup hitter
  2. Fast growingMicro businessesOffices in Loveland, Boca, SF and NYCLots of apps, at decent scale --- Top 20 email senders worldwide
  3. Business DriversDiverse: not all uniform web app servers multiple applicationsDistributed: memcached, sso, coherence, cassandraManage it cost-effectively, keep things consistent in order to max uptime and mean time to recovery - don’t slow down the rate of changeAnd oh yeah, improve gross margins
  4. We hit a bit of a tipping point on managing servers, couple of hundred or soStarted with a small piece of the puzzleSystem stuff resolve.conf, host…etcWork out the basic process, gain trust
  5. Getting adoption by leaving control in hands of adminsThe declarative model was challenging to many at firstPush via func was a good interim step
  6. Good news along the way thoughConfidence gained – Automated System Warning!Moved mail subsystem to daemon modeStandard well understood configuration postfix and centosSystems folks were onboard
  7. Change in control, ownership, processesRetooling without stopping rate of changeGaining trust while changing folx mindset
  8. Manage social data cost-effectively3 months cycle, cheaperBut still had challenges around branching and testingIntegration in pre-productionIndependent upgradesSo we had some work to do, including orchestration
  9. Quick Shout Out 
  10. We could only go so far pulling from the Systems sideBut it had to work for Developers, so…Here you go Dev, own the config, trust in Hawk
  11. The monolith!We had some significant challenges:New appsUgly handoffsEnvironmentsDecreased velocityFUDFrustrated parties on both sides of the house…