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Peter A. Gloor
MIT Center for Collective Intelligence
Analyzing Big Data to
Discover Honest Signals of
Innovation
Communication for
Creativity
How the right communication style will make you
more successful and happy
Collaborative Interest Network
Collaborative
Learning Network
Collaborative
Innovation
Network
Creator
Most effective
communicators
personal
community
Degree of
Sharing
high
Degree of
Interactivity
low
high
(m-m)
small
(1-1)
Degree of
Connectivity
(1-m)
Very happy customer
(NPS 67%)
High GBC
Clear leaders
Very unhappy
customer
(NPS -33%)
Low GBC
Leaders invisible
Blue – drummer
Red – singer/leader
Green - audience
high-
performing
low-
performing
Centralized leaders
Non-centralized leaders
-100
-50
0
50
100
150
Non-emotional
1000
-600
-400
-200
0
200
400
600
emotional
Thank YouTom Allen
Adam Almozlino
Robin Athey
Linda Bäbler
Matias Barahona
Melina Becker
Hans Brechbuhl
Gloria Busche
John D. Collins
Scott Cooper
Marius Cramer
Patrick DeBoer
Arash Delijani
George Dellal
Marco DeMaggio
Pierre Dorsaz
Lyric Doshi
Scott Dynes
Marc Egger
Eric Esser
Kai Fischbach
Hauke Führes
Cristobal Garcia
Julia Gluesing
Francesca Grippa
Michael Henninger
George Herman
Takashi Iba
Bill Ives
Eric Johnson
Adriaan Jooste
Jermain Kaminsiki
Min-Hyung Kang
Yared Kidane
Reto Kleeb
Jonas Krauss
Dustin Larimer
Casper Lassenius
Rob Laubacher
Jonas Lauener
Charles Leiserson
Fillia Makedon
Tom Malone
Pascal Marmier
Peter Margolis
Chris Miller
Stefan Nann
Keiichi Nemoto
Tuomas Niinimäki
Daniel Olguin Olguin
Daniel Oster
Maria Paasivaara
Molly Pace-Scrivener
Sandy Pentland
John Quimby
Shannon Provost
Johannes Putzke
Ornit Raz
Renaud Richardet
Ken Riopelle
Michael Schober
Detlef Schoder
Thomas Schmalberger
Michael Seid
Shosta Sulonen
Masamichi Takahashi
David Verrill
Manfred Vogel
Christoph Von Arb
Ben Waber
Andrew Westerdale
Stephanie Woerner
JoAnn Yates
Wayne Yuhasz
Qiaoyun Yun
Xue Zhang
Antonio Zilli
Kang Zhang
Yan Zhao
Kevin Zogg
http://www.ickn.org
http://www.swarmcreativity.net
www.galaxyadvisors.com
www.coinschile.com
pgloor@mit.edu
Dimensions High-performing Low performing Remedy Condor Metric
Strong leaders
Clear leaders are well
connected to other actors
Leaders are not
recognizable from the
outside
Self-selected or
designated leaders need
to become more active
Betweenness
centrality
Degree centrality
Responsiveness
Prompt and consistent
response indicates high
engagement; enables fast
problem-solving
Slow response time is a
consistent predictor of
dissatisfied and non-
motivated team
Team members need to
be made aware of
importance of speed
Average Response
Time (ART)
Rotating
leadership
Leadership rotates between
whoever is best qualified for a
task
No leaders recognizable, or
one person usurps
leadership
Delegate responsibility,
nurture new talent
Oscillation in
group/actor
betweenness
centrality
Initiative
Proactive communication
between parties; initiative on
different leaders’ side.
Flood of e-mails from
always the same sources
swamps team with e-mails
Non-active team
members should be
encouraged to contribute
Average Weighted
Variance in
Contribution Index
(AWCI)
Sentiment
Consistently well-balanced
sentiment signals fair and
fact-based discussion
Uneven and overly positive
(exaggerated) and overly
negative sentiment
Don’t use overly positive
or overly negative
language, stick to the
facts.
Sentiment score

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Analyzing Big Data to Discover Honest Signals of Innovation

  • 1. Peter A. Gloor MIT Center for Collective Intelligence Analyzing Big Data to Discover Honest Signals of Innovation
  • 2. Communication for Creativity How the right communication style will make you more successful and happy
  • 3.
  • 4. Collaborative Interest Network Collaborative Learning Network Collaborative Innovation Network Creator
  • 5.
  • 6.
  • 7.
  • 8. Most effective communicators personal community Degree of Sharing high Degree of Interactivity low high (m-m) small (1-1) Degree of Connectivity (1-m)
  • 9.
  • 10.
  • 11.
  • 12. Very happy customer (NPS 67%) High GBC Clear leaders Very unhappy customer (NPS -33%) Low GBC Leaders invisible
  • 13. Blue – drummer Red – singer/leader Green - audience
  • 14.
  • 17.
  • 18.
  • 19.
  • 21.
  • 22.
  • 23.
  • 24. Thank YouTom Allen Adam Almozlino Robin Athey Linda Bäbler Matias Barahona Melina Becker Hans Brechbuhl Gloria Busche John D. Collins Scott Cooper Marius Cramer Patrick DeBoer Arash Delijani George Dellal Marco DeMaggio Pierre Dorsaz Lyric Doshi Scott Dynes Marc Egger Eric Esser Kai Fischbach Hauke Führes Cristobal Garcia Julia Gluesing Francesca Grippa Michael Henninger George Herman Takashi Iba Bill Ives Eric Johnson Adriaan Jooste Jermain Kaminsiki Min-Hyung Kang Yared Kidane Reto Kleeb Jonas Krauss Dustin Larimer Casper Lassenius Rob Laubacher Jonas Lauener Charles Leiserson Fillia Makedon Tom Malone Pascal Marmier Peter Margolis Chris Miller Stefan Nann Keiichi Nemoto Tuomas Niinimäki Daniel Olguin Olguin Daniel Oster Maria Paasivaara Molly Pace-Scrivener Sandy Pentland John Quimby Shannon Provost Johannes Putzke Ornit Raz Renaud Richardet Ken Riopelle Michael Schober Detlef Schoder Thomas Schmalberger Michael Seid Shosta Sulonen Masamichi Takahashi David Verrill Manfred Vogel Christoph Von Arb Ben Waber Andrew Westerdale Stephanie Woerner JoAnn Yates Wayne Yuhasz Qiaoyun Yun Xue Zhang Antonio Zilli Kang Zhang Yan Zhao Kevin Zogg http://www.ickn.org http://www.swarmcreativity.net www.galaxyadvisors.com www.coinschile.com pgloor@mit.edu
  • 25. Dimensions High-performing Low performing Remedy Condor Metric Strong leaders Clear leaders are well connected to other actors Leaders are not recognizable from the outside Self-selected or designated leaders need to become more active Betweenness centrality Degree centrality Responsiveness Prompt and consistent response indicates high engagement; enables fast problem-solving Slow response time is a consistent predictor of dissatisfied and non- motivated team Team members need to be made aware of importance of speed Average Response Time (ART) Rotating leadership Leadership rotates between whoever is best qualified for a task No leaders recognizable, or one person usurps leadership Delegate responsibility, nurture new talent Oscillation in group/actor betweenness centrality Initiative Proactive communication between parties; initiative on different leaders’ side. Flood of e-mails from always the same sources swamps team with e-mails Non-active team members should be encouraged to contribute Average Weighted Variance in Contribution Index (AWCI) Sentiment Consistently well-balanced sentiment signals fair and fact-based discussion Uneven and overly positive (exaggerated) and overly negative sentiment Don’t use overly positive or overly negative language, stick to the facts. Sentiment score