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>	
  Media	
  a(ribu,on	
  <	
  
Media	
  a'ribu+on	
  or	
  when	
  tracking	
  
the	
  last	
  click	
  is	
  just	
  not	
  enough	
  
>	
  About	
  Datalicious	
  
§  Datalicious	
  was	
  founded	
  in	
  November	
  2007	
  
§  Strong	
  web	
  analy+cs	
  background	
  &	
  experience	
  
§  360	
  data	
  agency	
  with	
  team	
  of	
  data	
  specialists	
  
§  Combina+on	
  of	
  analysts	
  and	
  developers	
  
§  Blue	
  chip	
  clients	
  across	
  all	
  industry	
  ver+cals	
  
§  Carefully	
  selected	
  best	
  of	
  breed	
  technology	
  
§  Lobbying	
  &	
  defining	
  data	
  best	
  prac+ce	
  ADMA	
  
§  Execu+ng	
  smart	
  data	
  driven	
  campaigns	
  
§  Turning	
  data	
  into	
  ac+onable	
  insights	
  	
  
	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   2	
  
>	
  Smart	
  data	
  driven	
  marke,ng	
  
Media	
  A(ribu,on	
  &	
  Modeling	
  
Op,mise	
  channel	
  mix,	
  predict	
  sales	
  
Tes,ng	
  &	
  Op,misa,on	
  
Remove	
  barriers,	
  drive	
  sales	
  
Boos,ng	
  ROMI	
  
Targe,ng	
  &	
  Merchandising	
  
Increase	
  relevance,	
  reduce	
  churn	
  
“Using	
  data	
  to	
  widen	
  the	
  funnel”	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   3	
  
>	
  Wide	
  range	
  of	
  data	
  services	
  
Data	
  
PlaHorms	
  
	
  
Data	
  collec,on	
  and	
  processing	
  
	
  
Adobe,	
  Google	
  Analy,cs,	
  etc	
  
	
  
Web	
  and	
  mobile	
  analy,cs	
  
	
  
Tag-­‐less	
  online	
  data	
  capture	
  
	
  
Retail	
  and	
  call	
  center	
  analy,cs	
  
	
  
Big	
  data	
  &	
  data	
  warehousing	
  
	
  
Single	
  customer	
  view	
  
Insights	
  
Analy,cs	
  
	
  
Data	
  mining	
  and	
  modelling	
  
	
  
Tableau,	
  Splunk,	
  SPSS,	
  R,	
  etc	
  
	
  
Customised	
  dashboards	
  
	
  
Media	
  a(ribu,on	
  analysis	
  
	
  
Marke,ng	
  mix	
  modelling	
  
	
  
Social	
  media	
  monitoring	
  
	
  
Customer	
  segmenta,on	
  
Ac,on	
  
Campaigns	
  
	
  
Data	
  usage	
  and	
  applica,on	
  
	
  
SiteCore,	
  ExactTarget,	
  etc	
  
	
  
Targe,ng	
  and	
  merchandising	
  
	
  
Marke,ng	
  automa,on	
  
	
  
CRM	
  strategy	
  and	
  execu,on	
  
	
  
Data	
  driven	
  websites	
  
	
  
Tes,ng	
  programs	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   4	
  
>	
  50+	
  years	
  of	
  team	
  experience	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   5	
  
Chris+an	
  Bartens	
  
Founder	
  &	
  Director	
  
	
  
§  Bachelor	
  of	
  Business	
  
Management	
  with	
  
marke+ng	
  focus	
  
§  Web	
  analy+cs	
  and	
  
digital	
  marke+ng	
  	
  
work	
  experience	
  
§  Space2go,	
  E-­‐LoV,	
  
Tourism	
  Australia	
  
§  SuperTag	
  founder,	
  
ADMA	
  Analy+cs	
  Chair,	
  
I-­‐COM	
  EMR	
  Board	
  
	
  
LinkedIn	
  profile	
  
Elly	
  Gillis	
  
General	
  Manager	
  
	
  
§  Bachelor	
  of	
  
Communica+ons	
  with	
  
print	
  and	
  digital	
  focus	
  
§  Digital	
  marke+ng	
  and	
  
project	
  management	
  
work	
  experience	
  
§  M&C	
  Saatchi,	
  Mark,	
  
Holler,	
  Tequila,	
  IAG,	
  	
  
OneDigital,	
  Telstra	
  
§  Australian	
  gold	
  medal	
  
in	
  surf	
  boat	
  rowing	
  
	
  
LinkedIn	
  profile	
  
Michael	
  Savio	
  
Head	
  of	
  Insights	
  
	
  
§  Bachelor	
  of	
  Arts	
  &	
  
Science	
  with	
  applied	
  
mathema+cs	
  focus	
  
§  CRM	
  and	
  marke+ng	
  
research	
  and	
  analy+cs	
  
work	
  experience	
  
§  ANZ	
  Bank,	
  Australian	
  
Bureau	
  of	
  Sta+s+c,	
  
DBM	
  Consultants	
  
§  ADMA	
  lecturer	
  on	
  
marke+ng	
  tes+ng	
  
	
  
LinkedIn	
  profile	
  
Juan	
  Delard	
  
Head	
  of	
  Data	
  
	
  
§  Engineering	
  Diploma	
  &	
  
Bachelor	
  of	
  Science	
  in	
  
Electrical	
  Engineering	
  
§  IT	
  architecure,	
  ERP,	
  
web	
  analy+cs,	
  big	
  data,	
  
telecommunica+ons	
  
work	
  experience	
  
§  Quo+fy,	
  Binaria,	
  
Codelco	
  
§  Mathema+cs	
  fan	
  and	
  
avid	
  scuba	
  diver	
  
LinkedIn	
  profile	
  
>	
  Unique	
  combina,on	
  of	
  skills	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   6	
  
Data	
  visualisa,on/repor,ng	
  
Data	
  mining/analysis	
  
Data	
  modelling	
  
Fast	
  analy,cs	
  
Data	
  processing/enhancing	
  
Big	
  data	
  
Data	
  collec,on	
  
The	
  Datalicious	
  team	
  
§  Data	
  scien+sts	
  
§  Business	
  analysts	
  
§  Data	
  engineers	
  
§  Web	
  engineers	
  
§  Pla`orm	
  admins	
  
§  Project	
  managers	
  
§  Data	
  strategists	
  
Data	
  strategy	
  
>	
  Best	
  of	
  breed	
  technologies	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   7	
  
>	
  Datalicious	
  product	
  development	
  
SCV2	
  
Surveys	
  
Display	
  ads	
  
Internal	
  ads	
  
	
  
Engage	
  
	
  
Social	
  media	
  
Mobile	
  push	
  
eDMs/DMs	
  
MIS1	
  
1	
  Marke+ng	
  informa+on	
  system	
  containing	
  all	
  data	
  necessary	
  to	
  analyse	
  and	
  report	
  on	
  campaigns	
  
2	
  Single	
  customer	
  view	
  pla`orm	
  containing	
  all	
  data	
  across	
  all	
  (customer)	
  touch	
  points	
  
	
  
Mass	
  media	
  
Social	
  media	
  
Digital	
  media	
  
	
  
Measure	
  
	
  
Demographics	
  
Transac+ons	
  
Campaigns	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   8	
  
Report	
  
Analyse	
  
>	
  Clients	
  across	
  all	
  industries	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   9	
  
Direct	
  mail,	
  	
  
email,	
  etc	
  
Facebook	
  
Twi(er,	
  etc	
  
>	
  Channels	
  influence	
  each	
  other	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   10	
  
POS	
  kiosks,	
  
loyalty	
  cards,	
  etc	
  
CRM	
  
program	
  
Home	
  pages,	
  
portals,	
  etc	
  
YouTube,	
  	
  
blog,	
  etc	
  
Paid	
  	
  
search	
  
Organic	
  	
  
search	
  
Landing	
  pages,	
  
offers,	
  etc	
  
PR,	
  WOM,	
  
events,	
  etc	
  
TV,	
  print,	
  	
  
radio,	
  etc	
  
=	
  Paid	
  media	
  
=	
  Viral	
  elements	
  
Website,	
  call	
  
center,	
  retail	
  
=	
  Sales	
  channels	
  
Display	
  ads,	
  
affiliates,	
  etc	
  
>	
  First	
  and	
  last	
  click	
  a(ribu,on	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   11	
  
Chart	
  shows	
  
percentage	
  of	
  
channel	
  touch	
  
points	
  that	
  lead	
  
to	
  a	
  conversion.	
  
Neither	
  first	
  	
  
nor	
  last-­‐click	
  
measurement	
  
would	
  provide	
  
true	
  picture	
  	
  
Paid/Organic	
  Search	
  
Emails/Shopping	
  Engines	
  
>	
  The	
  ideal	
  media	
  dashboard	
  
Channel	
   Investment	
   ROMI	
   Return	
  
Brand	
  equity	
  
Baseline	
   ($100)	
   n/a	
   $40	
  
Offline	
  
TV,	
  print,	
  outdoor,	
  etc	
   $7	
   330%	
   $30	
  
Direct	
  
Direct	
  mail,	
  email,	
  etc	
   $1	
   400%	
   $5	
  
Online	
  
Search,	
  display,	
  social,	
  etc	
  
$2	
   1150%	
   $25	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   12	
  
©	
  Datalicious	
  Pty	
  Ltd	
   13	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #1	
  
Excluding	
  brand	
  equity	
  
>	
  ROMI	
  as	
  compe,,ve	
  advantage	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   14	
  
74%	
  of	
  marketers	
  do	
  
not	
  engage	
  in	
  any	
  
form	
  of	
  media	
  
a'ribu+on	
  aside	
  from	
  
the	
  last	
  click	
  leaving	
  
26%	
  of	
  marketers	
  with	
  
a	
  serious	
  compe++ve	
  
advantage	
  as	
  their	
  
media	
  investment	
  is	
  
likely	
  to	
  generate	
  a	
  
much	
  higher	
  ROMI.	
  
>	
  Media	
  a(ribu,on	
  approaches	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   15	
  
Success	
  
$100	
  
Success	
  
$100	
  
Display	
  	
   Affiliate	
  
Search	
  
$100	
  
Success	
  
$100	
  
Last	
  channel	
  
gets	
  all	
  credit	
  
First	
  channel	
  
gets	
  all	
  credit	
  
All	
  channels	
  get	
  
equal	
  credit	
  
Success	
  
$100	
  
All	
  channels	
  get	
  
custom	
  credit	
  
Display	
  
$100	
  	
  
Affiliate	
   Search	
  
Display	
  	
  
$33	
  
Affiliate	
  	
  
$33	
  
Search	
  
$33	
  
Display	
  	
  
$15	
  
Affiliate	
  	
  
$35	
  
Search	
  
$50	
  
>	
  Duplica,on	
  across	
  channels	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   16	
  
Display	
  	
  
ads	
  
Email	
  	
  
blasts	
  
Paid	
  	
  
search	
  
Organic	
  
search	
  
$	
  
Bid	
  	
  
mgmt	
  
Ad	
  	
  
server	
  
Email	
  
plaHorm	
  
Google	
  
Analy,cs	
  
$	
  
$	
  
$	
  
>	
  Duplica,on	
  across	
  channels	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   17	
  
Display	
  
impression	
  
Paid	
  	
  
search	
   $	
  
Ad	
  	
  
Server	
  
Bid	
  	
  
mgmt.	
  
Web	
  
analy,cs	
  
Display	
  
click	
  
Ad	
  server	
  
cookie	
  
Organic	
  
search	
  
Analy,cs	
  
cookie	
  
Analy,cs	
  
cookie	
  
Analy,cs	
  
cookie	
  
Bid	
  mgmt.	
  
cookie	
  
Ad	
  server	
  
cookie	
  
Central	
  
analy,cs	
  
plaHorm	
  
$	
  
$	
  
$	
  
>	
  De-­‐duplica,on	
  across	
  channels	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   18	
  
Display	
  	
  
ads	
  
Email	
  	
  
blasts	
  
Paid	
  	
  
search	
  
Organic	
  
search	
  
$	
  
©	
  Datalicious	
  Pty	
  Ltd	
   19	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #2	
  
Mul,ple	
  data	
  sources	
  
>	
  Ad	
  clicks	
  inadequate	
  measure	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   20	
  
Only	
  a	
  small	
  minority	
  of	
  people	
  actually	
  click	
  on	
  ads,	
  the	
  majority	
  
merely	
  processes	
  them	
  (if	
  at	
  all)	
  like	
  any	
  other	
  adver+sing	
  without	
  an	
  
immediate	
  response	
  so	
  adver+sers	
  cannot	
  rely	
  on	
  clicks	
  as	
  the	
  sole	
  
success	
  measure	
  but	
  should	
  instead	
  focus	
  on	
  impressions	
  delivered	
  
>	
  Indirect	
  display	
  impact	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   21	
  
©	
  Datalicious	
  Pty	
  Ltd	
   22	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #3	
  
No	
  ad	
  impression	
  data	
  
>	
  Full	
  vs.	
  par,al	
  purchase	
  path	
  data	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   23	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
$	
  
Display	
  	
  
impression	
   $	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
   $	
  
Display	
  	
  
impression	
  
Search	
  
response	
  
Search	
  
response	
   $	
  
Display	
  	
  
impression	
  
Display	
  	
  
response	
  
Direct	
  	
  
visit	
  
✖	
   ✔	
   ✔	
  ✖	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Email	
  
response	
  
Search	
  
response	
  
✖	
   ✔	
   ✔	
  ✔	
  
✖	
   ✖	
   ✔	
   ✔	
  
✖	
   ✔	
   ✔	
  ✔	
  
>	
  Full	
  vs.	
  par,al	
  purchase	
  path	
  data	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   24	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
$	
  
Display	
  	
  
impression	
   $	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
   $	
  
Display	
  	
  
impression	
  
Search	
  
response	
  
Search	
  
response	
   $	
  
Display	
  	
  
impression	
  
Display	
  	
  
response	
  
Direct	
  	
  
visit	
  
✖	
   ✔	
   ✔	
  ✖	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Email	
  
response	
  
Search	
  
response	
  
✖	
   ✔	
   ✔	
  ✔	
  
✖	
   ✖	
   ✔	
   ✔	
  
✖	
   ✔	
   ✔	
  ✔	
  
5%	
  to	
  65%	
  variance	
  	
  
in	
  conversion	
  a(ribu,on	
  	
  
for	
  different	
  channels	
  due	
  to	
  	
  
par,al	
  purchase	
  path	
  data	
  
©	
  Datalicious	
  Pty	
  Ltd	
   25	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #4	
  
Par,al	
  purchase	
  path	
  data	
  
Closer	
  
Paid	
  	
  
search	
  
Display	
  	
  
ad	
  views	
  
TV/print	
  	
  
responses	
  
>	
  Full	
  purchase	
  path	
  tracking	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   26	
  
Influencer	
   Influencer	
   $	
  
Display	
  	
  
ad	
  clicks	
  
Online	
  
sales	
  
Affiliate	
  
clicks	
  
Social	
  
referrals	
  
Offline	
  
sales	
  
Organic	
  
search	
  
Social	
  	
  
buzz	
  
Retail	
  	
  
visits	
  
Life,me	
  
profit	
  
Organic	
  
search	
  
Emails,	
  
direct	
  mail	
  
Direct	
  	
  
site	
  visits	
  
Introducer	
  
Closer	
  
Paid	
  	
  
search	
  
Display	
  	
  
ad	
  views	
  
TV/print	
  	
  
responses	
  
>	
  Full	
  purchase	
  path	
  tracking	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   27	
  
Influencer	
   Influencer	
   $	
  
Display	
  	
  
ad	
  clicks	
  
Online	
  
leads	
  
Affiliate	
  
clicks	
  
Social	
  
referrals	
  
Offline	
  
sales	
  
Organic	
  
search	
  
Social	
  	
  
buzz	
  
Retail	
  	
  
visits	
  
Life,me	
  
profit	
  
Organic	
  
search	
  
Emails,	
  
direct	
  mail	
  
Direct	
  	
  
site	
  visits	
  
Introducer	
  
>	
  Purchase	
  path	
  data	
  example	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   28	
  
>	
  Purchase	
  path	
  data	
  example	
  
U123	
  1/1/12	
  12:00	
  RED	
  AD	
  YAHOO	
  NEWS 	
  $20	
  
U123	
  1/1/12	
  12:05	
  RED	
  AD	
  SMH	
  FINANCE 	
  $20	
  
U123	
  1/1/12	
  12:10	
  GOOGLE	
  BRAND	
  TERM 	
  -­‐	
  
U123	
  1/1/12	
  12:11	
  WEBSITE	
  VISIT 	
   	
  -­‐	
  
U123	
  1/1/12	
  12:12	
  WEBSITE	
  EVENT 	
   	
  -­‐	
  
U123	
  3/1/12	
  14:00	
  GOOGLE	
  GENERIC	
  TERM 	
  $20	
  
U123	
  3/1/12	
  14:01	
  WEBSITE	
  VISIT 	
   	
  -­‐	
  
U123	
  7/1/12	
  17:00	
  EMAIL	
  OPEN	
   	
   	
  $20	
  
U123	
  8/1/12	
  15:00	
  GOOGLE	
  BRAND	
  TERM 	
  $20	
  
U123	
  8/1/12	
  15:01	
  WEBSITE	
  CONVERSION 	
  $100	
  
	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   29	
  
©	
  Datalicious	
  Pty	
  Ltd	
   30	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #5	
  
No	
  ,me	
  stamp	
  data	
  
>	
  Taking	
  credit	
  for	
  offline	
  sales	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   31	
  
>	
  Tracking	
  offline	
  sales	
  online	
  
§  Email	
  click-­‐through	
  
–  Include	
  offline	
  sales	
  flag	
  in	
  1st	
  email	
  click-­‐through	
  URL	
  aVer	
  
offline	
  sale	
  to	
  track	
  an	
  ‘assisted	
  offline	
  sales’	
  conversion	
  
§  First	
  login	
  aVer	
  purchase	
  
–  Similar	
  to	
  the	
  above	
  method,	
  however	
  offline	
  sales	
  flag	
  
happens	
  via	
  JavaScript	
  parameter	
  defined	
  on	
  1st	
  login	
  
§  Unique	
  phone	
  numbers	
  
–  Assign	
  unique	
  website	
  numbers	
  to	
  responses	
  from	
  specific	
  
channels,	
  search	
  terms	
  or	
  even	
  individual	
  visitors	
  to	
  match	
  
offline	
  call	
  center	
  results	
  back	
  to	
  online	
  ac+vity	
  
§  Website	
  entry	
  survey	
  for	
  purchase	
  intent	
  
–  Survey	
  website	
  visitors	
  to	
  at	
  least	
  measure	
  purchase	
  	
  
intent	
  in	
  case	
  actual	
  offline	
  sales	
  cannot	
  be	
  tracked	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   32	
  
Confirma,on	
  
email,	
  login	
  
>	
  Offline	
  sales	
  driven	
  by	
  online	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   33	
  
Website	
  
research	
  
Phone	
  
sales	
  
Retail	
  
sales	
  
Online	
  
sales	
  
Cookie	
  
Adver,sing	
  	
  
campaign	
  
Fulfilment,	
  
CRM,	
  etc	
  
Online	
  sales	
  
confirma,on	
  
Virtual	
  sales	
  	
  
confirma,on	
  
©	
  Datalicious	
  Pty	
  Ltd	
   34	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #6	
  
No	
  offline	
  conversion	
  data	
  
>	
  Purchase	
  path	
  for	
  each	
  cookie	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   35	
  
Mobile	
   Home	
   Work	
  
Tablet	
   Media	
   Etc	
  
>	
  Purchase	
  path	
  for	
  each	
  cookie	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   36	
  
Device	
  
path	
  2	
  
Device	
  
path	
  1+2	
  
>	
  Combining	
  purchase	
  paths	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   37	
  
Touch	
  
point	
  1	
  
Email,	
  
login,	
  etc	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Individual	
  
transac,on	
  
Device	
  
path	
  1	
  
Individual	
  
transac,on	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  1	
  
©	
  Datalicious	
  Pty	
  Ltd	
   38	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #7	
  
No	
  cross-­‐device	
  tracking	
  
>	
  Filling	
  purchase	
  path	
  data	
  gaps	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   39	
  
>	
  Filling	
  purchase	
  path	
  data	
  gaps	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   40	
  
+15	
  +5	
   +10	
  
-­‐15	
  -­‐5	
   -­‐10	
  
>	
  Tracking	
  offline	
  responses	
  online	
  
§  Search	
  calls	
  to	
  ac+on	
  for	
  TV,	
  radio,	
  print	
  
–  Unique	
  search	
  term	
  only	
  adver+sed	
  in	
  print	
  so	
  all	
  	
  
responses	
  from	
  that	
  term	
  must	
  have	
  come	
  from	
  print	
  
§  PURLs	
  (personalised	
  URLs)	
  for	
  direct	
  mail	
  
–  Brand.com/customer-­‐name	
  redirects	
  to	
  new	
  URL	
  that	
  
includes	
  	
  tracking	
  parameter	
  iden+fying	
  response	
  as	
  DM	
  
§  Website	
  entry	
  survey	
  for	
  direct/branded	
  visits	
  
–  Survey	
  website	
  visitors	
  that	
  have	
  come	
  to	
  site	
  directly	
  	
  
or	
  via	
  branded	
  search	
  about	
  their	
  media	
  habits,	
  etc	
  
§  Combine	
  data	
  sets	
  into	
  media	
  a'ribu+on	
  model	
  
–  Combine	
  raw	
  data	
  from	
  online	
  purchase	
  path,	
  website	
  entry	
  
survey	
  and	
  offline	
  sales	
  with	
  offline	
  media	
  placement	
  data	
  in	
  
tradi+onal	
  (econometric)	
  media	
  a'ribu+on	
  model	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   41	
  
>	
  Search	
  call	
  to	
  ac,on	
  for	
  offline	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   42	
  
>	
  Search	
  call	
  to	
  ac,on	
  for	
  TV	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   43	
  
Consumers	
  are	
  now	
  experts	
  at	
  
mul+-­‐tasking,	
  especially	
  while	
  
watching	
  TV.	
  They	
  are	
  constantly	
  
online	
  	
  and	
  ready	
  to	
  search	
  so	
  a	
  
unique	
  search	
  call	
  to	
  ac+on	
  is	
  
ideal	
  to	
  track	
  responses	
  from	
  TV	
  
ads.	
  In	
  addi+on,	
  consumers	
  also	
  
remember	
  search	
  terms	
  be'er	
  
than	
  phone	
  numbers	
  or	
  vanity	
  
URLs	
  which	
  increases	
  overall	
  
response	
  rates	
  and	
  it	
  is	
  easier	
  to	
  
control	
  the	
  user	
  experience	
  from	
  
a	
  search	
  response	
  (i.e.	
  what	
  
landing	
  page	
  to	
  send	
  people	
  to).	
  
domain.com/chris,anbartens	
  >	
  redirect	
  to	
  >	
  domain.com?	
  
	
  
CampaignID=DM:123&	
  
Demographics=M|35&	
  
CustomerSegment=A1&	
  
CustomerValue=High&	
  
CustomerSince=2001&	
  
ProductHistory=A6&	
  
NextBestOffer=A7&	
  
ChurnRisk=Low	
  
[...]	
  
>	
  Personalised	
  URLs	
  for	
  direct	
  mail	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   44	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   45	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   46	
  
What	
  promoted	
  your	
  visit	
  today?	
  
q  Recent	
  branch	
  visit	
  
q  Saw	
  an	
  ad	
  on	
  television	
  
q  Saw	
  an	
  ad	
  in	
  the	
  newspaper	
  
q  Recommenda+on	
  from	
  family/friends	
  
q  […]	
  
>	
  Website	
  entry	
  survey	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   47	
  
Channel	
   %	
  of	
  Conversions	
  
Straight	
  to	
  Site	
   27%	
  
SEO	
  Branded	
   15%	
  
SEM	
  Branded	
   9%	
  
SEO	
  Generic	
   7%	
  
SEM	
  Generic	
   14%	
  
Display	
  Adver+sing	
   7%	
  
Affiliate	
  Marke+ng	
   9%	
  
Referrals	
   5%	
  
Email	
  Marke+ng	
   7%	
  
De-­‐duped	
  Campaign	
  Report	
  
}	
  
Channel	
   %	
  of	
  Influence	
  
Word	
  of	
  Mouth	
   32%	
  
Blogging	
  &	
  Social	
  Media	
   24%	
  
Newspaper	
  Adver+sing	
   9%	
  
Display	
  Adver+sing	
   14%	
  
Email	
  Marke+ng	
   7%	
  
Retail	
  Promo+ons	
   14%	
  
Greatest	
  Influencer	
  on	
  Branded	
  Search	
  /	
  STS	
  
Conversions	
  a'ributed	
  to	
  search	
  terms	
  
that	
  contain	
  brand	
  keywords	
  and	
  direct	
  
website	
  visits	
  are	
  most	
  likely	
  not	
  the	
  
origina+ng	
  channel	
  that	
  generated	
  the	
  
awareness	
  and	
  as	
  such	
  conversion	
  
credits	
  should	
  be	
  re-­‐allocated.	
  	
  
>	
  Website	
  entry	
  survey	
  example	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   48	
  
In	
  this	
  retail	
  example,	
  the	
  
exposure	
  to	
  retail	
  display	
  ads	
  
was	
  the	
  biggest	
  website	
  traffic	
  
driver	
  for	
  direct	
  visits	
  as	
  well	
  as	
  
visits	
  origina+ng	
  from	
  search	
  
terms	
  that	
  included	
  branded	
  
keywords	
  –	
  before	
  TV,	
  word	
  of	
  
mouth	
  and	
  print	
  ads.	
  
©	
  Datalicious	
  Pty	
  Ltd	
   49	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #8	
  
No	
  offline	
  media	
  data	
  
>	
  Econometric	
  media	
  mix	
  modelling	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   50	
  
Use	
  of	
  tradi+onal	
  econometric	
  
modelling	
  to	
  measure	
  the	
  
impact	
  of	
  communica+ons	
  on	
  
sales	
  for	
  offline	
  channels	
  where	
  
it	
  cannot	
  be	
  measured	
  directly	
  
through	
  smart	
  calls	
  to	
  ac+on	
  
online	
  (and	
  thus	
  cookie	
  level	
  
purchase	
  path	
  data).	
  
>	
  Econometric	
  media	
  mix	
  modelling	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   51	
  
Total	
  	
  
revenue	
  
Total	
  	
  
revenue	
  
Total	
  	
  
revenue	
  
Total	
  	
  
revenue	
  
Spend	
  
channel	
  1	
  
Spend	
  
channel	
  1	
  
Spend	
  
channel	
  1	
  
Totals	
  
week	
  N	
  
Spend	
  
channel	
  N	
  
Spend	
  
channel	
  N	
  
Total	
  	
  
revenue	
  
Totals	
  
week	
  1	
  
Totals	
  
week	
  2	
  
Totals	
  
week	
  3	
  
Totals	
  
week	
  4	
  
Spend	
  
channel	
  2	
  
Spend	
  
channel	
  2	
  
Spend	
  
channel	
  2	
  
Individual	
  
path	
  1	
  
Individual	
  
path	
  1	
  
Individual	
  
path	
  N	
  
>	
  Individual	
  purchase	
  path	
  tracking	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   52	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Individual	
  
transac,on	
  
Touch	
  
point	
  1	
  
Individual	
  
transac,on	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  N	
  
Individual	
  
transac,on	
  
Touch	
  
point	
  N	
  
Touch	
  
point	
  N	
  
Individual	
  
path	
  1	
  
Touch	
  
point	
  N	
  
>	
  Pathing	
  &	
  modelling	
  combined	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   53	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Individual	
  
transac,on	
  
Spend	
  
channel	
  2	
  
Spend	
  
channel	
  N	
  
Spend	
  
channel	
  1	
  
Individual	
  
path	
  1	
  
Touch	
  
point	
  N	
  
Influencing	
  factors	
  
§  Offline	
  media	
  spend	
  
§  Compe++ve	
  ac+vity	
  
§  Geo-­‐demographics	
  
§  Transac+on	
  history	
  
§  Client	
  sa+sfac+on	
  
§  Social	
  sen+ment	
  
§  Interest	
  rates	
  
§  Weather	
  
§  Pricing	
  
Influence	
  
factor	
  N	
  
Influence	
  
factor	
  N	
  
Influence	
  
factor	
  N	
  
©	
  Datalicious	
  Pty	
  Ltd	
   54	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #9	
  
Excluding	
  custom	
  data	
  
>	
  Purchase	
  path	
  vs.	
  a(ribu,on	
  
§  Important	
  to	
  make	
  a	
  dis+nc+on	
  between	
  media	
  
a'ribu+on	
  and	
  purchase	
  path	
  tracking	
  
–  Not	
  the	
  same,	
  one	
  is	
  necessary	
  to	
  enable	
  the	
  other	
  
§  Tracking	
  the	
  complete	
  purchase	
  path,	
  i.e.	
  every	
  paid	
  
and	
  organic	
  campaign	
  touch	
  point	
  leading	
  up	
  to	
  a	
  
conversion	
  is	
  a	
  necessary	
  requirement	
  to	
  be	
  able	
  to	
  
actually	
  do	
  media	
  a'ribu+on	
  or	
  the	
  alloca+on	
  or	
  
conversion	
  credits	
  back	
  to	
  campaign	
  touch	
  points	
  	
  
–  Purchase	
  path	
  tracking	
  is	
  the	
  data	
  collec+on	
  and	
  	
  
media	
  a'ribu+on	
  is	
  the	
  actual	
  analysis	
  or	
  modelling	
  
	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   55	
  
>	
  Standard	
  a(ribu,on	
  models	
  
§  The	
  First/Last	
  Interac,on	
  model	
  plus	
  …	
  
§  The	
  Linear	
  model	
  might	
  be	
  used	
  if	
  your	
  
campaigns	
  are	
  designed	
  to	
  maintain	
  
awareness	
  with	
  the	
  customer	
  
throughout	
  the	
  en+re	
  sales	
  cycle.	
  
§  The	
  Posi,on	
  Based	
  model	
  can	
  be	
  used	
  
to	
  adjust	
  credit	
  for	
  different	
  parts	
  of	
  the	
  
customer	
  journey,	
  such	
  as	
  early	
  
interac+ons	
  that	
  create	
  awareness	
  and	
  
late	
  interac+ons	
  that	
  close	
  sales.	
  
§  The	
  Time	
  Decay	
  model	
  assigns	
  the	
  most	
  
credit	
  to	
  touch	
  points	
  that	
  occurred	
  
nearest	
  to	
  the	
  +me	
  of	
  conversion.	
  It	
  can	
  
be	
  useful	
  for	
  campaigns	
  with	
  short	
  sales	
  
cycles,	
  such	
  as	
  promo+ons.	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   56	
  
>	
  Media	
  a(ribu,on	
  models	
  	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   57	
  
$100	
  
Even/linear	
  
a(ribu,on	
  
Time	
  decay	
  
a(ribu,on	
  
Custom	
  
a(ribu,on	
  
10%	
   15%	
   25%	
   50%	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Display	
  
click	
  
Search	
  	
  
click	
  
10%	
   10%	
   50%	
   30%	
  
25%	
   25%	
   25%	
   25%	
  
10%	
   30%	
   10%	
   50%	
  
10%	
   50%	
   30%	
  10%	
  
>	
  Custom	
  (weighted)	
  a(ribu,on	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   58	
  
$100	
  
Weighted	
  
a(ribu,on	
  
$100	
  
Weighted	
  
a(ribu,on	
  
Display	
  	
  
impression	
  
Display	
  	
  
impression	
  
Display	
  
click	
  
Search	
  	
  
click	
  
Display	
  	
  
impression	
  
Search	
  	
  
click	
  
Display	
  
impression	
  
Display	
  
click	
  
>	
  Custom	
  models	
  most	
  effec,ve	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   59	
  
56%	
  of	
  marketers	
  
consider	
  a	
  unique	
  or	
  
custom	
  (weighted)	
  
media	
  a'ribu+on	
  
approach	
  that	
  does	
  
not	
  use	
  a	
  standard	
  
out-­‐of-­‐the-­‐box	
  
methodology	
  as	
  	
  
most	
  effec+ve.	
  
Touch	
  
point	
  1	
  
>	
  Analy,cs	
  to	
  pick	
  the	
  best	
  model	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   60	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  N	
  
Closer	
  Influencer	
   Influencer	
   $	
  Introducer	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  N	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  N	
  
✖	
  
✔	
  
✖	
  
Closer	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  1	
  
Touch	
  
point	
  1	
  
>	
  Path	
  across	
  different	
  segments	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   61	
  
Influencer	
   Influencer	
   $	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  2	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  N	
  
Touch	
  
point	
  3	
  
Touch	
  
point	
  N	
  
Touch	
  
point	
  N	
  
Introducer	
  
Product	
  	
  
A	
  vs.	
  B	
  
Clients	
  vs.	
  
prospects	
  
Segment	
  	
  
A	
  vs.	
  B	
  
©	
  Datalicious	
  Pty	
  Ltd	
   62	
  May	
  2013	
  
A(ribu,on	
  piHall	
  #10	
  
Selec,ng	
  the	
  right	
  model	
  
>	
  A(ribu,on	
  models	
  compared	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   63	
  
COST	
  PER	
  CONVERSION	
  
Last	
  click	
  
a'ribu+on	
  
Custom	
  (weighted)	
  
a'ribu+on	
  
>	
  Insights	
  to	
  maximise	
  media	
  ROI	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   64	
  
COST	
  PER	
  CONVERSION	
  
Last	
  click	
  
a'ribu+on	
  
Even/weighted	
  
a'ribu+on	
  
?	
  
Email	
  
?	
  
Direct	
  
mail	
  
?	
  
Internal	
  
ads	
  ?	
  
Website	
  
content	
  
?	
  
TV/Print	
  
>	
  Generic	
  paid	
  search	
  overvalued	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   65	
  
Last	
  click	
  a(ribu,on	
  
Generic	
  search	
  terms	
  should	
  deliver	
  
more	
  ROI	
  in	
  a	
  weighted	
  a(ribu,on	
  
model	
  assuming	
  branded	
  search	
  
terms	
  usually	
  make	
  up	
  the	
  	
  
majority	
  of	
  last	
  clicks,	
  correct?	
  
>	
  Generic	
  paid	
  search	
  overvalued	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   66	
  
Full	
  path	
  a(ribu,on	
  
Incorrect!	
  ROI	
  is	
  based	
  on	
  revenue	
  
and	
  cost	
  and	
  generic	
  search	
  terms	
  
have	
  historically	
  received	
  too	
  much	
  
credit,	
  hence	
  high	
  CPCs	
  were	
  ok	
  but	
  in	
  
reality	
  they	
  are	
  too	
  high	
  thus	
  leading	
  
to	
  an	
  overall	
  nega,ve	
  ROI!	
  
>	
  Redistribu,ng	
  media	
  spend	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   67	
  
ROI	
  FULL	
  PURCHASE	
  PATH	
  
TOTAL	
  CONVERSION	
  VALUE	
  
Maintain	
  
spend	
  
Increase	
  	
  
spend	
  
Reduce	
  
spend	
  
Publisher	
  1	
  
Publisher	
  2	
  
Publisher	
  3	
  
	
  
	
  
	
  
	
  
[…]	
  
	
  
	
  
	
  
	
  
Publisher	
  N	
  
>	
  ROI	
  &	
  revenue	
  target	
  simulator	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   68	
  
>	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Media	
  a(ribu,on	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   69	
  
Aussie	
  purchase	
  
path	
  tracking	
  and	
  
media	
  a'ribu+on	
  
modelling	
  in	
  close	
  
coopera+on	
  with	
  
Amnesia	
  designed	
  
to	
  op+mise	
  the	
  
overall	
  Aussie	
  
budget	
  mix	
  across	
  
paid	
  and	
  earned	
  
media	
  resul+ng	
  in	
  
an	
  overall	
  project	
  
ROI	
  of	
  910%.	
  
>	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Media	
  a(ribu,on	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   70	
  
Suncorp	
  purchase	
  
path	
  tracking	
  and	
  
media	
  a'ribu+on	
  
modelling	
  in	
  order	
  
to	
  op+mise	
  the	
  
overall	
  Suncorp	
  
insurance	
  budget	
  
mix	
  across	
  paid	
  
and	
  earned	
  media	
  
resul+ng	
  in	
  an	
  
overall	
  project	
  ROI	
  
of	
  2,078%.	
  
>	
  Poten,al	
  next	
  steps	
  
§  Phase	
  1:	
  Purchase	
  path	
  tracking	
  
–  Requires	
  (SuperTag)	
  container	
  tag	
  
§  Phase	
  2:	
  Data	
  collec+on	
  
§  Phase	
  3:	
  One-­‐off	
  a'ribu+on	
  
–  Ini+al	
  a'ribu+on	
  model	
  (one	
  product	
  or	
  segment	
  only)	
  
–  Ac+onable	
  recommenda+ons	
  (i.e.	
  shiV	
  spend,	
  etc)	
  
§  Phase	
  4:	
  Ongoing	
  a'ribu+on	
  (op+onal)	
  
–  A'ribu+on	
  model	
  maintenance	
  
–  Addi+onal	
  a'ribu+on	
  models	
  (products,	
  segments)	
  
–  Model	
  enhancements	
  (i.e.	
  add	
  interest	
  rate,	
  offline,	
  etc)	
  
–  Report	
  automa+on	
  (daily	
  reports)	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   71	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   72	
  
Contact	
  us	
  
cbartens@datalicious.com	
  
	
  
Learn	
  more	
  
blog.datalicious.com	
  
	
  
Follow	
  us	
  
twi(er.com/datalicious	
  
	
  
Data	
  >	
  Insights	
  >	
  Ac,on	
  
May	
  2013	
   ©	
  Datalicious	
  Pty	
  Ltd	
   73	
  

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Common pitfalls in media attribution

  • 1. >  Media  a(ribu,on  <   Media  a'ribu+on  or  when  tracking   the  last  click  is  just  not  enough  
  • 2. >  About  Datalicious   §  Datalicious  was  founded  in  November  2007   §  Strong  web  analy+cs  background  &  experience   §  360  data  agency  with  team  of  data  specialists   §  Combina+on  of  analysts  and  developers   §  Blue  chip  clients  across  all  industry  ver+cals   §  Carefully  selected  best  of  breed  technology   §  Lobbying  &  defining  data  best  prac+ce  ADMA   §  Execu+ng  smart  data  driven  campaigns   §  Turning  data  into  ac+onable  insights         May  2013   ©  Datalicious  Pty  Ltd   2  
  • 3. >  Smart  data  driven  marke,ng   Media  A(ribu,on  &  Modeling   Op,mise  channel  mix,  predict  sales   Tes,ng  &  Op,misa,on   Remove  barriers,  drive  sales   Boos,ng  ROMI   Targe,ng  &  Merchandising   Increase  relevance,  reduce  churn   “Using  data  to  widen  the  funnel”   May  2013   ©  Datalicious  Pty  Ltd   3  
  • 4. >  Wide  range  of  data  services   Data   PlaHorms     Data  collec,on  and  processing     Adobe,  Google  Analy,cs,  etc     Web  and  mobile  analy,cs     Tag-­‐less  online  data  capture     Retail  and  call  center  analy,cs     Big  data  &  data  warehousing     Single  customer  view   Insights   Analy,cs     Data  mining  and  modelling     Tableau,  Splunk,  SPSS,  R,  etc     Customised  dashboards     Media  a(ribu,on  analysis     Marke,ng  mix  modelling     Social  media  monitoring     Customer  segmenta,on   Ac,on   Campaigns     Data  usage  and  applica,on     SiteCore,  ExactTarget,  etc     Targe,ng  and  merchandising     Marke,ng  automa,on     CRM  strategy  and  execu,on     Data  driven  websites     Tes,ng  programs   May  2013   ©  Datalicious  Pty  Ltd   4  
  • 5. >  50+  years  of  team  experience   May  2013   ©  Datalicious  Pty  Ltd   5   Chris+an  Bartens   Founder  &  Director     §  Bachelor  of  Business   Management  with   marke+ng  focus   §  Web  analy+cs  and   digital  marke+ng     work  experience   §  Space2go,  E-­‐LoV,   Tourism  Australia   §  SuperTag  founder,   ADMA  Analy+cs  Chair,   I-­‐COM  EMR  Board     LinkedIn  profile   Elly  Gillis   General  Manager     §  Bachelor  of   Communica+ons  with   print  and  digital  focus   §  Digital  marke+ng  and   project  management   work  experience   §  M&C  Saatchi,  Mark,   Holler,  Tequila,  IAG,     OneDigital,  Telstra   §  Australian  gold  medal   in  surf  boat  rowing     LinkedIn  profile   Michael  Savio   Head  of  Insights     §  Bachelor  of  Arts  &   Science  with  applied   mathema+cs  focus   §  CRM  and  marke+ng   research  and  analy+cs   work  experience   §  ANZ  Bank,  Australian   Bureau  of  Sta+s+c,   DBM  Consultants   §  ADMA  lecturer  on   marke+ng  tes+ng     LinkedIn  profile   Juan  Delard   Head  of  Data     §  Engineering  Diploma  &   Bachelor  of  Science  in   Electrical  Engineering   §  IT  architecure,  ERP,   web  analy+cs,  big  data,   telecommunica+ons   work  experience   §  Quo+fy,  Binaria,   Codelco   §  Mathema+cs  fan  and   avid  scuba  diver   LinkedIn  profile  
  • 6. >  Unique  combina,on  of  skills   May  2013   ©  Datalicious  Pty  Ltd   6   Data  visualisa,on/repor,ng   Data  mining/analysis   Data  modelling   Fast  analy,cs   Data  processing/enhancing   Big  data   Data  collec,on   The  Datalicious  team   §  Data  scien+sts   §  Business  analysts   §  Data  engineers   §  Web  engineers   §  Pla`orm  admins   §  Project  managers   §  Data  strategists   Data  strategy  
  • 7. >  Best  of  breed  technologies   May  2013   ©  Datalicious  Pty  Ltd   7  
  • 8. >  Datalicious  product  development   SCV2   Surveys   Display  ads   Internal  ads     Engage     Social  media   Mobile  push   eDMs/DMs   MIS1   1  Marke+ng  informa+on  system  containing  all  data  necessary  to  analyse  and  report  on  campaigns   2  Single  customer  view  pla`orm  containing  all  data  across  all  (customer)  touch  points     Mass  media   Social  media   Digital  media     Measure     Demographics   Transac+ons   Campaigns   May  2013   ©  Datalicious  Pty  Ltd   8   Report   Analyse  
  • 9. >  Clients  across  all  industries   May  2013   ©  Datalicious  Pty  Ltd   9  
  • 10. Direct  mail,     email,  etc   Facebook   Twi(er,  etc   >  Channels  influence  each  other   May  2013   ©  Datalicious  Pty  Ltd   10   POS  kiosks,   loyalty  cards,  etc   CRM   program   Home  pages,   portals,  etc   YouTube,     blog,  etc   Paid     search   Organic     search   Landing  pages,   offers,  etc   PR,  WOM,   events,  etc   TV,  print,     radio,  etc   =  Paid  media   =  Viral  elements   Website,  call   center,  retail   =  Sales  channels   Display  ads,   affiliates,  etc  
  • 11. >  First  and  last  click  a(ribu,on     May  2013   ©  Datalicious  Pty  Ltd   11   Chart  shows   percentage  of   channel  touch   points  that  lead   to  a  conversion.   Neither  first     nor  last-­‐click   measurement   would  provide   true  picture     Paid/Organic  Search   Emails/Shopping  Engines  
  • 12. >  The  ideal  media  dashboard   Channel   Investment   ROMI   Return   Brand  equity   Baseline   ($100)   n/a   $40   Offline   TV,  print,  outdoor,  etc   $7   330%   $30   Direct   Direct  mail,  email,  etc   $1   400%   $5   Online   Search,  display,  social,  etc   $2   1150%   $25   May  2013   ©  Datalicious  Pty  Ltd   12  
  • 13. ©  Datalicious  Pty  Ltd   13  May  2013   A(ribu,on  piHall  #1   Excluding  brand  equity  
  • 14. >  ROMI  as  compe,,ve  advantage   May  2013   ©  Datalicious  Pty  Ltd   14   74%  of  marketers  do   not  engage  in  any   form  of  media   a'ribu+on  aside  from   the  last  click  leaving   26%  of  marketers  with   a  serious  compe++ve   advantage  as  their   media  investment  is   likely  to  generate  a   much  higher  ROMI.  
  • 15. >  Media  a(ribu,on  approaches   May  2013   ©  Datalicious  Pty  Ltd   15   Success   $100   Success   $100   Display     Affiliate   Search   $100   Success   $100   Last  channel   gets  all  credit   First  channel   gets  all  credit   All  channels  get   equal  credit   Success   $100   All  channels  get   custom  credit   Display   $100     Affiliate   Search   Display     $33   Affiliate     $33   Search   $33   Display     $15   Affiliate     $35   Search   $50  
  • 16. >  Duplica,on  across  channels     May  2013   ©  Datalicious  Pty  Ltd   16   Display     ads   Email     blasts   Paid     search   Organic   search   $   Bid     mgmt   Ad     server   Email   plaHorm   Google   Analy,cs   $   $   $  
  • 17. >  Duplica,on  across  channels     May  2013   ©  Datalicious  Pty  Ltd   17   Display   impression   Paid     search   $   Ad     Server   Bid     mgmt.   Web   analy,cs   Display   click   Ad  server   cookie   Organic   search   Analy,cs   cookie   Analy,cs   cookie   Analy,cs   cookie   Bid  mgmt.   cookie   Ad  server   cookie  
  • 18. Central   analy,cs   plaHorm   $   $   $   >  De-­‐duplica,on  across  channels     May  2013   ©  Datalicious  Pty  Ltd   18   Display     ads   Email     blasts   Paid     search   Organic   search   $  
  • 19. ©  Datalicious  Pty  Ltd   19  May  2013   A(ribu,on  piHall  #2   Mul,ple  data  sources  
  • 20. >  Ad  clicks  inadequate  measure   May  2013   ©  Datalicious  Pty  Ltd   20   Only  a  small  minority  of  people  actually  click  on  ads,  the  majority   merely  processes  them  (if  at  all)  like  any  other  adver+sing  without  an   immediate  response  so  adver+sers  cannot  rely  on  clicks  as  the  sole   success  measure  but  should  instead  focus  on  impressions  delivered  
  • 21. >  Indirect  display  impact     May  2013   ©  Datalicious  Pty  Ltd   21  
  • 22. ©  Datalicious  Pty  Ltd   22  May  2013   A(ribu,on  piHall  #3   No  ad  impression  data  
  • 23. >  Full  vs.  par,al  purchase  path  data   May  2013   ©  Datalicious  Pty  Ltd   23   Display     impression   Display     impression   Display     impression   $   Display     impression   $   Display     impression   Display     impression   $   Display     impression   Search   response   Search   response   $   Display     impression   Display     response   Direct     visit   ✖   ✔   ✔  ✖   Display     impression   Display     impression   Email   response   Search   response   ✖   ✔   ✔  ✔   ✖   ✖   ✔   ✔   ✖   ✔   ✔  ✔  
  • 24. >  Full  vs.  par,al  purchase  path  data   May  2013   ©  Datalicious  Pty  Ltd   24   Display     impression   Display     impression   Display     impression   $   Display     impression   $   Display     impression   Display     impression   $   Display     impression   Search   response   Search   response   $   Display     impression   Display     response   Direct     visit   ✖   ✔   ✔  ✖   Display     impression   Display     impression   Email   response   Search   response   ✖   ✔   ✔  ✔   ✖   ✖   ✔   ✔   ✖   ✔   ✔  ✔   5%  to  65%  variance     in  conversion  a(ribu,on     for  different  channels  due  to     par,al  purchase  path  data  
  • 25. ©  Datalicious  Pty  Ltd   25  May  2013   A(ribu,on  piHall  #4   Par,al  purchase  path  data  
  • 26. Closer   Paid     search   Display     ad  views   TV/print     responses   >  Full  purchase  path  tracking   May  2013   ©  Datalicious  Pty  Ltd   26   Influencer   Influencer   $   Display     ad  clicks   Online   sales   Affiliate   clicks   Social   referrals   Offline   sales   Organic   search   Social     buzz   Retail     visits   Life,me   profit   Organic   search   Emails,   direct  mail   Direct     site  visits   Introducer  
  • 27. Closer   Paid     search   Display     ad  views   TV/print     responses   >  Full  purchase  path  tracking   May  2013   ©  Datalicious  Pty  Ltd   27   Influencer   Influencer   $   Display     ad  clicks   Online   leads   Affiliate   clicks   Social   referrals   Offline   sales   Organic   search   Social     buzz   Retail     visits   Life,me   profit   Organic   search   Emails,   direct  mail   Direct     site  visits   Introducer  
  • 28. >  Purchase  path  data  example   May  2013   ©  Datalicious  Pty  Ltd   28  
  • 29. >  Purchase  path  data  example   U123  1/1/12  12:00  RED  AD  YAHOO  NEWS  $20   U123  1/1/12  12:05  RED  AD  SMH  FINANCE  $20   U123  1/1/12  12:10  GOOGLE  BRAND  TERM  -­‐   U123  1/1/12  12:11  WEBSITE  VISIT    -­‐   U123  1/1/12  12:12  WEBSITE  EVENT    -­‐   U123  3/1/12  14:00  GOOGLE  GENERIC  TERM  $20   U123  3/1/12  14:01  WEBSITE  VISIT    -­‐   U123  7/1/12  17:00  EMAIL  OPEN      $20   U123  8/1/12  15:00  GOOGLE  BRAND  TERM  $20   U123  8/1/12  15:01  WEBSITE  CONVERSION  $100       May  2013   ©  Datalicious  Pty  Ltd   29  
  • 30. ©  Datalicious  Pty  Ltd   30  May  2013   A(ribu,on  piHall  #5   No  ,me  stamp  data  
  • 31. >  Taking  credit  for  offline  sales   May  2013   ©  Datalicious  Pty  Ltd   31  
  • 32. >  Tracking  offline  sales  online   §  Email  click-­‐through   –  Include  offline  sales  flag  in  1st  email  click-­‐through  URL  aVer   offline  sale  to  track  an  ‘assisted  offline  sales’  conversion   §  First  login  aVer  purchase   –  Similar  to  the  above  method,  however  offline  sales  flag   happens  via  JavaScript  parameter  defined  on  1st  login   §  Unique  phone  numbers   –  Assign  unique  website  numbers  to  responses  from  specific   channels,  search  terms  or  even  individual  visitors  to  match   offline  call  center  results  back  to  online  ac+vity   §  Website  entry  survey  for  purchase  intent   –  Survey  website  visitors  to  at  least  measure  purchase     intent  in  case  actual  offline  sales  cannot  be  tracked   May  2013   ©  Datalicious  Pty  Ltd   32  
  • 33. Confirma,on   email,  login   >  Offline  sales  driven  by  online   May  2013   ©  Datalicious  Pty  Ltd   33   Website   research   Phone   sales   Retail   sales   Online   sales   Cookie   Adver,sing     campaign   Fulfilment,   CRM,  etc   Online  sales   confirma,on   Virtual  sales     confirma,on  
  • 34. ©  Datalicious  Pty  Ltd   34  May  2013   A(ribu,on  piHall  #6   No  offline  conversion  data  
  • 35. >  Purchase  path  for  each  cookie   May  2013   ©  Datalicious  Pty  Ltd   35   Mobile   Home   Work   Tablet   Media   Etc  
  • 36. >  Purchase  path  for  each  cookie   May  2013   ©  Datalicious  Pty  Ltd   36  
  • 37. Device   path  2   Device   path  1+2   >  Combining  purchase  paths   May  2013   ©  Datalicious  Pty  Ltd   37   Touch   point  1   Email,   login,  etc   Touch   point  1   Touch   point  2   Touch   point  3   Individual   transac,on   Device   path  1   Individual   transac,on   Touch   point  2   Touch   point  1  
  • 38. ©  Datalicious  Pty  Ltd   38  May  2013   A(ribu,on  piHall  #7   No  cross-­‐device  tracking  
  • 39. >  Filling  purchase  path  data  gaps   May  2013   ©  Datalicious  Pty  Ltd   39  
  • 40. >  Filling  purchase  path  data  gaps   May  2013   ©  Datalicious  Pty  Ltd   40   +15  +5   +10   -­‐15  -­‐5   -­‐10  
  • 41. >  Tracking  offline  responses  online   §  Search  calls  to  ac+on  for  TV,  radio,  print   –  Unique  search  term  only  adver+sed  in  print  so  all     responses  from  that  term  must  have  come  from  print   §  PURLs  (personalised  URLs)  for  direct  mail   –  Brand.com/customer-­‐name  redirects  to  new  URL  that   includes    tracking  parameter  iden+fying  response  as  DM   §  Website  entry  survey  for  direct/branded  visits   –  Survey  website  visitors  that  have  come  to  site  directly     or  via  branded  search  about  their  media  habits,  etc   §  Combine  data  sets  into  media  a'ribu+on  model   –  Combine  raw  data  from  online  purchase  path,  website  entry   survey  and  offline  sales  with  offline  media  placement  data  in   tradi+onal  (econometric)  media  a'ribu+on  model   May  2013   ©  Datalicious  Pty  Ltd   41  
  • 42. >  Search  call  to  ac,on  for  offline     May  2013   ©  Datalicious  Pty  Ltd   42  
  • 43. >  Search  call  to  ac,on  for  TV   May  2013   ©  Datalicious  Pty  Ltd   43   Consumers  are  now  experts  at   mul+-­‐tasking,  especially  while   watching  TV.  They  are  constantly   online    and  ready  to  search  so  a   unique  search  call  to  ac+on  is   ideal  to  track  responses  from  TV   ads.  In  addi+on,  consumers  also   remember  search  terms  be'er   than  phone  numbers  or  vanity   URLs  which  increases  overall   response  rates  and  it  is  easier  to   control  the  user  experience  from   a  search  response  (i.e.  what   landing  page  to  send  people  to).  
  • 44. domain.com/chris,anbartens  >  redirect  to  >  domain.com?     CampaignID=DM:123&   Demographics=M|35&   CustomerSegment=A1&   CustomerValue=High&   CustomerSince=2001&   ProductHistory=A6&   NextBestOffer=A7&   ChurnRisk=Low   [...]   >  Personalised  URLs  for  direct  mail   May  2013   ©  Datalicious  Pty  Ltd   44  
  • 45. May  2013   ©  Datalicious  Pty  Ltd   45  
  • 46. May  2013   ©  Datalicious  Pty  Ltd   46   What  promoted  your  visit  today?   q  Recent  branch  visit   q  Saw  an  ad  on  television   q  Saw  an  ad  in  the  newspaper   q  Recommenda+on  from  family/friends   q  […]  
  • 47. >  Website  entry  survey     May  2013   ©  Datalicious  Pty  Ltd   47   Channel   %  of  Conversions   Straight  to  Site   27%   SEO  Branded   15%   SEM  Branded   9%   SEO  Generic   7%   SEM  Generic   14%   Display  Adver+sing   7%   Affiliate  Marke+ng   9%   Referrals   5%   Email  Marke+ng   7%   De-­‐duped  Campaign  Report   }   Channel   %  of  Influence   Word  of  Mouth   32%   Blogging  &  Social  Media   24%   Newspaper  Adver+sing   9%   Display  Adver+sing   14%   Email  Marke+ng   7%   Retail  Promo+ons   14%   Greatest  Influencer  on  Branded  Search  /  STS   Conversions  a'ributed  to  search  terms   that  contain  brand  keywords  and  direct   website  visits  are  most  likely  not  the   origina+ng  channel  that  generated  the   awareness  and  as  such  conversion   credits  should  be  re-­‐allocated.    
  • 48. >  Website  entry  survey  example   May  2013   ©  Datalicious  Pty  Ltd   48   In  this  retail  example,  the   exposure  to  retail  display  ads   was  the  biggest  website  traffic   driver  for  direct  visits  as  well  as   visits  origina+ng  from  search   terms  that  included  branded   keywords  –  before  TV,  word  of   mouth  and  print  ads.  
  • 49. ©  Datalicious  Pty  Ltd   49  May  2013   A(ribu,on  piHall  #8   No  offline  media  data  
  • 50. >  Econometric  media  mix  modelling   May  2013   ©  Datalicious  Pty  Ltd   50   Use  of  tradi+onal  econometric   modelling  to  measure  the   impact  of  communica+ons  on   sales  for  offline  channels  where   it  cannot  be  measured  directly   through  smart  calls  to  ac+on   online  (and  thus  cookie  level   purchase  path  data).  
  • 51. >  Econometric  media  mix  modelling   May  2013   ©  Datalicious  Pty  Ltd   51   Total     revenue   Total     revenue   Total     revenue   Total     revenue   Spend   channel  1   Spend   channel  1   Spend   channel  1   Totals   week  N   Spend   channel  N   Spend   channel  N   Total     revenue   Totals   week  1   Totals   week  2   Totals   week  3   Totals   week  4   Spend   channel  2   Spend   channel  2   Spend   channel  2  
  • 52. Individual   path  1   Individual   path  1   Individual   path  N   >  Individual  purchase  path  tracking   May  2013   ©  Datalicious  Pty  Ltd   52   Touch   point  1   Touch   point  2   Individual   transac,on   Touch   point  1   Individual   transac,on   Touch   point  2   Touch   point  1   Touch   point  2   Touch   point  N   Individual   transac,on   Touch   point  N   Touch   point  N   Individual   path  1   Touch   point  N  
  • 53. >  Pathing  &  modelling  combined   May  2013   ©  Datalicious  Pty  Ltd   53   Touch   point  1   Touch   point  2   Individual   transac,on   Spend   channel  2   Spend   channel  N   Spend   channel  1   Individual   path  1   Touch   point  N   Influencing  factors   §  Offline  media  spend   §  Compe++ve  ac+vity   §  Geo-­‐demographics   §  Transac+on  history   §  Client  sa+sfac+on   §  Social  sen+ment   §  Interest  rates   §  Weather   §  Pricing   Influence   factor  N   Influence   factor  N   Influence   factor  N  
  • 54. ©  Datalicious  Pty  Ltd   54  May  2013   A(ribu,on  piHall  #9   Excluding  custom  data  
  • 55. >  Purchase  path  vs.  a(ribu,on   §  Important  to  make  a  dis+nc+on  between  media   a'ribu+on  and  purchase  path  tracking   –  Not  the  same,  one  is  necessary  to  enable  the  other   §  Tracking  the  complete  purchase  path,  i.e.  every  paid   and  organic  campaign  touch  point  leading  up  to  a   conversion  is  a  necessary  requirement  to  be  able  to   actually  do  media  a'ribu+on  or  the  alloca+on  or   conversion  credits  back  to  campaign  touch  points     –  Purchase  path  tracking  is  the  data  collec+on  and     media  a'ribu+on  is  the  actual  analysis  or  modelling       May  2013   ©  Datalicious  Pty  Ltd   55  
  • 56. >  Standard  a(ribu,on  models   §  The  First/Last  Interac,on  model  plus  …   §  The  Linear  model  might  be  used  if  your   campaigns  are  designed  to  maintain   awareness  with  the  customer   throughout  the  en+re  sales  cycle.   §  The  Posi,on  Based  model  can  be  used   to  adjust  credit  for  different  parts  of  the   customer  journey,  such  as  early   interac+ons  that  create  awareness  and   late  interac+ons  that  close  sales.   §  The  Time  Decay  model  assigns  the  most   credit  to  touch  points  that  occurred   nearest  to  the  +me  of  conversion.  It  can   be  useful  for  campaigns  with  short  sales   cycles,  such  as  promo+ons.   May  2013   ©  Datalicious  Pty  Ltd   56  
  • 57. >  Media  a(ribu,on  models     May  2013   ©  Datalicious  Pty  Ltd   57   $100   Even/linear   a(ribu,on   Time  decay   a(ribu,on   Custom   a(ribu,on   10%   15%   25%   50%   Display     impression   Display     impression   Display   click   Search     click   10%   10%   50%   30%   25%   25%   25%   25%  
  • 58. 10%   30%   10%   50%   10%   50%   30%  10%   >  Custom  (weighted)  a(ribu,on   May  2013   ©  Datalicious  Pty  Ltd   58   $100   Weighted   a(ribu,on   $100   Weighted   a(ribu,on   Display     impression   Display     impression   Display   click   Search     click   Display     impression   Search     click   Display   impression   Display   click  
  • 59. >  Custom  models  most  effec,ve   May  2013   ©  Datalicious  Pty  Ltd   59   56%  of  marketers   consider  a  unique  or   custom  (weighted)   media  a'ribu+on   approach  that  does   not  use  a  standard   out-­‐of-­‐the-­‐box   methodology  as     most  effec+ve.  
  • 60. Touch   point  1   >  Analy,cs  to  pick  the  best  model   May  2013   ©  Datalicious  Pty  Ltd   60   Touch   point  2   Touch   point  3   Touch   point  N   Closer  Influencer   Influencer   $  Introducer   Touch   point  1   Touch   point  2   Touch   point  3   Touch   point  N   Touch   point  1   Touch   point  2   Touch   point  3   Touch   point  N   ✖   ✔   ✖  
  • 61. Closer   Touch   point  1   Touch   point  1   Touch   point  1   >  Path  across  different  segments   May  2013   ©  Datalicious  Pty  Ltd   61   Influencer   Influencer   $   Touch   point  2   Touch   point  2   Touch   point  3   Touch   point  2   Touch   point  3   Touch   point  N   Touch   point  3   Touch   point  N   Touch   point  N   Introducer   Product     A  vs.  B   Clients  vs.   prospects   Segment     A  vs.  B  
  • 62. ©  Datalicious  Pty  Ltd   62  May  2013   A(ribu,on  piHall  #10   Selec,ng  the  right  model  
  • 63. >  A(ribu,on  models  compared   May  2013   ©  Datalicious  Pty  Ltd   63   COST  PER  CONVERSION   Last  click   a'ribu+on   Custom  (weighted)   a'ribu+on  
  • 64. >  Insights  to  maximise  media  ROI   May  2013   ©  Datalicious  Pty  Ltd   64   COST  PER  CONVERSION   Last  click   a'ribu+on   Even/weighted   a'ribu+on   ?   Email   ?   Direct   mail   ?   Internal   ads  ?   Website   content   ?   TV/Print  
  • 65. >  Generic  paid  search  overvalued   May  2013   ©  Datalicious  Pty  Ltd   65   Last  click  a(ribu,on   Generic  search  terms  should  deliver   more  ROI  in  a  weighted  a(ribu,on   model  assuming  branded  search   terms  usually  make  up  the     majority  of  last  clicks,  correct?  
  • 66. >  Generic  paid  search  overvalued   May  2013   ©  Datalicious  Pty  Ltd   66   Full  path  a(ribu,on   Incorrect!  ROI  is  based  on  revenue   and  cost  and  generic  search  terms   have  historically  received  too  much   credit,  hence  high  CPCs  were  ok  but  in   reality  they  are  too  high  thus  leading   to  an  overall  nega,ve  ROI!  
  • 67. >  Redistribu,ng  media  spend   May  2013   ©  Datalicious  Pty  Ltd   67   ROI  FULL  PURCHASE  PATH   TOTAL  CONVERSION  VALUE   Maintain   spend   Increase     spend   Reduce   spend   Publisher  1   Publisher  2   Publisher  3           […]           Publisher  N  
  • 68. >  ROI  &  revenue  target  simulator   May  2013   ©  Datalicious  Pty  Ltd   68  
  • 69. >                          Media  a(ribu,on   May  2013   ©  Datalicious  Pty  Ltd   69   Aussie  purchase   path  tracking  and   media  a'ribu+on   modelling  in  close   coopera+on  with   Amnesia  designed   to  op+mise  the   overall  Aussie   budget  mix  across   paid  and  earned   media  resul+ng  in   an  overall  project   ROI  of  910%.  
  • 70. >                                      Media  a(ribu,on   May  2013   ©  Datalicious  Pty  Ltd   70   Suncorp  purchase   path  tracking  and   media  a'ribu+on   modelling  in  order   to  op+mise  the   overall  Suncorp   insurance  budget   mix  across  paid   and  earned  media   resul+ng  in  an   overall  project  ROI   of  2,078%.  
  • 71. >  Poten,al  next  steps   §  Phase  1:  Purchase  path  tracking   –  Requires  (SuperTag)  container  tag   §  Phase  2:  Data  collec+on   §  Phase  3:  One-­‐off  a'ribu+on   –  Ini+al  a'ribu+on  model  (one  product  or  segment  only)   –  Ac+onable  recommenda+ons  (i.e.  shiV  spend,  etc)   §  Phase  4:  Ongoing  a'ribu+on  (op+onal)   –  A'ribu+on  model  maintenance   –  Addi+onal  a'ribu+on  models  (products,  segments)   –  Model  enhancements  (i.e.  add  interest  rate,  offline,  etc)   –  Report  automa+on  (daily  reports)   May  2013   ©  Datalicious  Pty  Ltd   71  
  • 72. May  2013   ©  Datalicious  Pty  Ltd   72   Contact  us   cbartens@datalicious.com     Learn  more   blog.datalicious.com     Follow  us   twi(er.com/datalicious    
  • 73. Data  >  Insights  >  Ac,on   May  2013   ©  Datalicious  Pty  Ltd   73