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LEAD NURTURING FOR
BRANDS
Daryn Smith
Product and Marketing
daryn.smith@mpull.com
4. Consumer
1. Consumer does                                           receives SMS on
                                   BRAND A   BRAND B
online research into                                       promotion 1 week
product options                                            later, and goes to
                                                           purchase Brand B




                                                           3. Consumer
                                                           receives e-mail with a
                                                           case study 2 days
                                                           later




                                                           2. Consumer
       “I need to buy Product X”                           receives a “did you
                                                           know” email 24 hours
                                                           after visiting Brand B
                                                           website



Using strategic communication to lead the consumer down a path to
purchase – lead nurturing
TV COMERCIALS
                                          WWW

                                                      EVENTS & TRADE SHOWS




    ONLINE BANNERS




  PUBLIC RELATIONS                                PAY-PER-CLICK & SEARCH
                                      PRINT ADS



Brands use conventional marketing with a “call to action” to generate leads
Content Marketing is used very effectively to generate leads and nurture leads
LEAD GENERATION
                                     TACTICS




      25%                           50%                                 25%
      QUALIFIED                     UN-QUALIFIED                        NOT
      LEADS                         LEADS                               BUYERS



                                                   LEAD NURTURING PHASE

      CONVERSION
      BY SALES
      TEAM                          CONVERSION BY SALES TEAM             END




It is important not to treat all leads as qualified
Customer facing teams should only receive qualified leads from their marketing department
General    Instant Discounts, Case Studies, Webinars, Guides, Infographics, White Papers, Research


              B2B        Top 10 Small Business Tips, Latest Trends in Industry, Investment Return Calculators


Telecommunications                  How to save costs on calls, Increase Collaboration, Data Usage Infographic


          Financial
                                                  Home of the month, Top 10 Kitchen Ideas, Car Buyers Guide

        Appliances
                        Choose a Green appliance, Energy Consumption Guide, Technology around the corner




 B2B & B2C… lead nurturing using content works across verticals and markets
Define your
               consumers path
                 to purchase




                                 Design your
                                landing pages




                                                Design your e-
                                                mails and text
                                                 messages



                                                                    Set up the
                                                                  sequence and
                                                                     timing of
                                                                 communications



Four easy steps to setup lead nurturing using MPULL
Or outsource to MPULL through our managed service offering
The MPULL interfaces are highly intuitive
Completion of form                                                    Completion of form
                                 Add to lead program:
                                           X
 After X number of days                                                After X number of days

                                  Send lead e-mail: X
 Clicks on e-mail link                                                 Clicks on e-mail link


 Visits a combination of pages    Send lead SMS: X                     Visits a combination of pages


 Visits a quantity of pages      Move lead to program:                 Visits a quantity of pages
                                          X

 Leaves a particular page                                              Leaves a particular page
                                 E-mail notification: X

 Watches a video                                                       Watches a video
                                 Push to CRM system
 Download a particular file                                            Download a particular file

                                     End Program
 Lead Score is X                                                       Lead Score is X

                                                          * Red triggers and actions are live, other are in development




Lead Nurturing triggers that result in actions
Turn your website into a lead generation tool…
Consumers should register to get selected content and then nurture them!
The MPULL Solution
to Marketing Challenges
Leads
generated
are not                                  We diligently
qualified                                track return in
                                         spreadsheets, b
                                         ut it is almost
            Only a                                         We have so
                             Marketing   impossible to
            portion of our                                 many un-
                             is not      combine all the
            tactics align                                  integrated
                             agile       spreadsheets
            to Marketing                                   systems
                             enough      into meaningful
            Objectives
                                         reports




Challenges Marketer’s face today…
There is too much internal e-mail!




                 There is no team
                 collaboration
We often focus                         Our branded
on the                                 merchandise         We find more
incorrect low                          disappears          than one of
performing       We must do more       from our            our ads in a
campaigns        with less, and        storeroom!          magazine
                 headcount is frozen




Challenges Marketer’s face today…
I need Market Intelligence to make
                                             decisions




               Our
                                                 Everyone
               business
                                                 manages           Performance
Valuable       units buy the
                                                 campaigns         reviews are
knowledge is   identical
                                                 differently       too
lost when      stock           There is no
employees                      proof of                            subjective!
               photography
leave          and market      Marketing
               reports         performance




Challenges Marketer’s face today…
• Campaign Management        • Project Management   • Landing Pages         • Lead Scoring
  (Advertising, PR, Direct   • Workflow             • Bulk Email            • Trigger Management
  Marketing etc)             • Team Performance &   • Bulk Text Messaging   • Automated Messaging
• Event and RSVP               Appraisals           • Form Development
  Management                 • Marketing Calendar
• Research Survey’s
• Collateral
• Branded Merchandise
• Business Intelligence



Marketing                    Marketing
                                                    Multi-Channel
Operations                   Resource                                       Lead Nurturing
                                                    Marketing
Management                   Management




   End-to-End Solution for Agile Marketing Teams
MPULL… where Marketer’s live!
THANK YOU!
For more information:
visit www.mpull.com
e-mail daryn.smith@mpull.com
Twitter: MPULLmarketing

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Lead Nurturing for Brands

  • 1. LEAD NURTURING FOR BRANDS Daryn Smith Product and Marketing daryn.smith@mpull.com
  • 2. 4. Consumer 1. Consumer does receives SMS on BRAND A BRAND B online research into promotion 1 week product options later, and goes to purchase Brand B 3. Consumer receives e-mail with a case study 2 days later 2. Consumer “I need to buy Product X” receives a “did you know” email 24 hours after visiting Brand B website Using strategic communication to lead the consumer down a path to purchase – lead nurturing
  • 3. TV COMERCIALS WWW EVENTS & TRADE SHOWS ONLINE BANNERS PUBLIC RELATIONS PAY-PER-CLICK & SEARCH PRINT ADS Brands use conventional marketing with a “call to action” to generate leads
  • 4. Content Marketing is used very effectively to generate leads and nurture leads
  • 5. LEAD GENERATION TACTICS 25% 50% 25% QUALIFIED UN-QUALIFIED NOT LEADS LEADS BUYERS LEAD NURTURING PHASE CONVERSION BY SALES TEAM CONVERSION BY SALES TEAM END It is important not to treat all leads as qualified Customer facing teams should only receive qualified leads from their marketing department
  • 6. General Instant Discounts, Case Studies, Webinars, Guides, Infographics, White Papers, Research B2B Top 10 Small Business Tips, Latest Trends in Industry, Investment Return Calculators Telecommunications How to save costs on calls, Increase Collaboration, Data Usage Infographic Financial Home of the month, Top 10 Kitchen Ideas, Car Buyers Guide Appliances Choose a Green appliance, Energy Consumption Guide, Technology around the corner B2B & B2C… lead nurturing using content works across verticals and markets
  • 7. Define your consumers path to purchase Design your landing pages Design your e- mails and text messages Set up the sequence and timing of communications Four easy steps to setup lead nurturing using MPULL Or outsource to MPULL through our managed service offering
  • 8. The MPULL interfaces are highly intuitive
  • 9. Completion of form Completion of form Add to lead program: X After X number of days After X number of days Send lead e-mail: X Clicks on e-mail link Clicks on e-mail link Visits a combination of pages Send lead SMS: X Visits a combination of pages Visits a quantity of pages Move lead to program: Visits a quantity of pages X Leaves a particular page Leaves a particular page E-mail notification: X Watches a video Watches a video Push to CRM system Download a particular file Download a particular file End Program Lead Score is X Lead Score is X * Red triggers and actions are live, other are in development Lead Nurturing triggers that result in actions
  • 10. Turn your website into a lead generation tool… Consumers should register to get selected content and then nurture them!
  • 11. The MPULL Solution to Marketing Challenges
  • 12. Leads generated are not We diligently qualified track return in spreadsheets, b ut it is almost Only a We have so Marketing impossible to portion of our many un- is not combine all the tactics align integrated agile spreadsheets to Marketing systems enough into meaningful Objectives reports Challenges Marketer’s face today…
  • 13. There is too much internal e-mail! There is no team collaboration We often focus Our branded on the merchandise We find more incorrect low disappears than one of performing We must do more from our our ads in a campaigns with less, and storeroom! magazine headcount is frozen Challenges Marketer’s face today…
  • 14. I need Market Intelligence to make decisions Our Everyone business manages Performance Valuable units buy the campaigns reviews are knowledge is identical differently too lost when stock There is no employees proof of subjective! photography leave and market Marketing reports performance Challenges Marketer’s face today…
  • 15. • Campaign Management • Project Management • Landing Pages • Lead Scoring (Advertising, PR, Direct • Workflow • Bulk Email • Trigger Management Marketing etc) • Team Performance & • Bulk Text Messaging • Automated Messaging • Event and RSVP Appraisals • Form Development Management • Marketing Calendar • Research Survey’s • Collateral • Branded Merchandise • Business Intelligence Marketing Marketing Multi-Channel Operations Resource Lead Nurturing Marketing Management Management End-to-End Solution for Agile Marketing Teams
  • 17. THANK YOU! For more information: visit www.mpull.com e-mail daryn.smith@mpull.com Twitter: MPULLmarketing