Lessons learned from disaster response mission.

1. USACE Joplin Area Tornado
Recovery Mission
Commander’s Final Report
11 September 2011
US Army Corps of Engineers
BUILDING STRONG®

2. Scope of Devastation
• On the evening of 22 May 2011, an EF5 tornado
devastated a heavily-populated and densely-vegetated
area in the cities of Joplin and Duquesne, Missouri
• Trail of devastation was 6 miles long and nearly 1 mile
wide.
• Destroyed nearly 30% of Joplin (nearly 75% damaged)
– More than 4000 homes.
– More than 1000 businesses.
– 7 schools.
– 1 major hospital.
• Killed 160 people.

3. Joplin – Before

4. Joplin – During

5. Joplin – After

6. Joplin – After

7. Joplin – After

8. Joplin – After

9. Mission Statement
The USACE Kansas City District
established a Recovery Field Office (RFO)
to provide rapid response and recovery
assistance to the citizens of Joplin and
Duquesne, MO through the execution of
FEMA Mission Assignments in support of
the National Response Framework.

10. Mission Summary
• Debris
– ROW/PPDR Debris Removal
– Technical Assistance Team
• Temporary Housing
– 346 Units w/ Storm Shelters
– Highway interchange
• Critical Public Facilities
– Fire Stations
– Schools
– Hospital

11. USACE Response Timeline
• 23 May at 0844: FEMA issues WARNO to USACE
• 23 May at 1508: FEMA issues verbal mission assignments for Regional Activation & Debris
• 24 May: NWK deploys NWP Debris PRT and LRH Temp Housing Planning Team to Joplin; also
deployed Team Leaders to RRCC and JFO
• 25-26 May: NWK CDR, Deputy, EM Chief and GIS lead visit Alabama to gain lessons learned
• 25-26 May: NWK begins working SDIC contract for Joplin area
• 26 May: FEMA issues verbal mission assignment for RFO
• 27 May: FEMA issues formal mission assignment for RFO
• 27 May: RFO location identified in Joplin, MO
• 28 May: Advanced Party occupies RFO
• 29 May-30 May: Additional Key & Essential Personnel report to RFO
• 30 May: SDIC contract awarded 01 Jun: RFO receives Critical Public Facilities Planning Mission
from FEMA
• 01 Jun: 1st truck-load of debris hauled
• 01 Jun: Received $30 Million for Debris Mission
• 03 Jun: Received $35 Million for Debris Mission
• 07 Jun: RFO receives Mission to build Temporary Fire Stations 2 & 4
• 13 Jun: RFO receives Temporary Housing Mission
• 17 Jun: RFO receives Temporary Schools Mission

12. USACE Response Timeline
• 17 Jun: Received $147.5 Million for Debris Mission
• 23 Jun: Contractor places first Temp Fire Station unit
• 27 Jun: RFO issues last of 8 awards for Temporary School Contracts
• 30 Jun: Pre construction meeting with the 3 Follow-on Debris Contractors
• 01 July: Temporary Housing contract awarded
• 05 July: Temporary Housing began construction
• 05 July: Removed over 1 Million cubic yards of debris
• 09 July: Follow-on Contractors begin onsite work
• 15 July: Returned $10 Million of Debris Funding
• 17 July: SDIC contractor completed operation in the EDR
• 22 July: Returned $10 Million of Debris Funding
• 1 Aug: Contract “Substantially” completed target
• 7 Aug: Completion of the EDR 90/10 cost share
• 7 Aug: Projected vegetation reduction site completed
• 8 Aug: Start 75/25 cost share (Debris Mission)
• 21 Aug: Complete 75/25 cost share (Debris Mission)
• 26 Aug: RFO Closeout

13. Commander’s Final Report
Debris Mission
PRT Lead – Portland/Kansas City Districts
US Army Corps of Engineers
BUILDING STRONG®

14. Debris Mission
SCOPE:
• Provided Debris PRT support personnel and
contractor resources to coordinate and
execute all necessary actions associated with
debris clearance and removal
• Completed all 90/10 work by 7 Aug; included
more than 1.45M CY of debris and 1505
Private Property Debris Removal (PPDR)
• Completed additional 75/25 debris by 21
Aug
• Debris consisted of Construction and
Demolition (C&D), Vegetative, and Regulated
Asbestos Containing Material (RACM)
• Provided Technical Assistance thru 29 Sep
CRITICAL MILESTONES: PROGRAM AMOUNT: $192.5M
• Tornado Event – 22 May • $55M Weston (Debris Removal)
• SDIC Contract Award – 30 May • $30M Intelligent Investments (Debris)
• First debris loaded and hauled – 1 Jun • $30M R&R Trucking (Debris Removal)
• First ROE received from FEMA – 16 Jun • $30M Larry Snyder & Co. (Debris Removal)
• Small Business Contract Awards – 24 Jun • $20M Asbell Trucking (Veg Reduction)
• End of PPDR and 90/10 Cost Share – 7 Aug • $7.4M Rostan Solutions (ADMS)
• End of extended ROW work – 21 Aug • $13.4M Misc

15. Debris Mission – Sector Map

16. Right of Way
Debris Removal
Before
After

17. PPDR Debris
Removal
Before
After

18. PPDR Debris
Removal
Before
After

19. Commander’s Final Report
Temporary Housing Mission
PRT Lead – Huntington District
US Army Corps of Engineers
BUILDING STRONG®

20. Temporary Housing Mission
SCOPE
• Provide design, site development, and
construction, including installation of utilities,
for Community Group Sites as directed by
FEMA
• Two Parks concurrently constructed: Hope
Haven (152 units) and Officer Jeff Taylor
Memorial Acres (194 units)
• Pads released in phases within each site for
housing unit placement to expedite occupancy
• Provided 170 units for families with school-
age children before the first day of school
CRITICAL MILESTONES PROGRAM AMOUNT: $9.4M
• PRT DEPLOYED TO JOPLIN – 13JUN11 • Site plan and design leveraged “Hope
• PROPOSALS RECEIVED - 28JUN11 Haven” site for future Regional Training
• CONTRACT AWARDS – 01JUL11 Facility for Emergency Responders (Police
• CONSTRUCTION START – 5JUL11 Chief involved)
• TURNOVER of PADS BEGINS – 22JUL11 • Used Huntington District MATOC contractors
• COMPLETE – 31AUG11 for infrastructure work

21. Temporary Housing
Officer Jeff Taylor Memorial Acres

22. Temporary Housing
Officer Jeff Taylor Memorial Acres
• 194 Community Homes
• 11 Storm Shelters
• School Bus/ Trolley Stop
• 31 UFAS Accessible Units

23. Temporary Housing
Hope Haven Community Group Site

24. Temporary Housing
Hope Haven Community Group Site
• 152 Community Homes
• 9 Storm Shelters
• School Bus/ Trolley Stop
• 21 UFAS Accessible Units

25. Temporary Housing
Community Development

26. Commander’s Final Report
Critical Public Facilities Mission
PRT Lead – New York District
US Army Corps of Engineers
BUILDING STRONG®

27. Critical Public Facilities
Fire Stations 2&4
SCOPE:
• Developed Critical Public Facilities plan for
City of Joplin’s Fire Department. Included
construction of 2 temporary fire stations that
will be utilized for approximately 1 ½ years at
the existing site of the destroyed facility
• Each station has 2 vehicle bays, sleeping
quarters, storage area, workout facility, and
kitchen
CRITICAL MILESTONES: PROGRAM AMOUNT:
• CONTRACT AWARD DATE - 16JUN11
• START CONSTRUCTION - 20JUN11 • First projects to be completed by USACE
• CONSTRUCTION COMPLETION- 7JUL11

28. Critical Public Facilities
Schools
SCOPE:
• Installed modular facilities at 8 interim
school locations for the Joplin School
District, to include High School, Intermediate
School, and Elementary Schools
• Modular structures included science labs,
gymnasiums, kitchens, and cafeterias
• Storm shelters provided at all sites
CRITICAL MILESTONES PROGRAM AMOUNT:
• CONTRACT AWARD DATES – 20-29 JUN 11
• BENEFICIAL OCCUPANCY DATE – 12AUG11 • All schools completed and received
• SCHOOLS REOPEN – 17AUG11 Certificates of Occupancy before scheduled
first day of school (17 Aug )

29. Critical Public Facilities
St. Johns Mercy Hospital
SCOPE
• Infrastructure Design Development and
Construction for 1M SF temporary hospital
• Hospital and FEMA tasked USACE with the
site design and development of
approximately 200,000 square feet of long
term component medical facilities
• Timeline will be dependent on project
phasing and fabrication of modular units
• Acquisition strategy Identified for site works,
design/build will be used. A/E will be used to
develop RFP
CRITICAL MILESTONES PROGRAM AMOUNT: Pending
• APRIL 2012- SITE WORK AND COMPONENT
HOSPITAL TO BE COMPLETED

30. PROJECT MODULAR STORM TENT COMMENTS
UNITS SHELTERS STRUCTURE
FIRESTATION #2 #4 2 2 2 2 MODULAR UNITS ,
2 GARAGES, STORM SHELTERS
IRVING@WASHINGTON 7 7 N/A 7 CLASSROOMS AND KITCHEN UNIT
WITH FREEZERS, STORM SHELTERS
EARLY CHILDHOOD@ 30 N/A N/A CLASSROOMS
McKINLEY
JOPLIN HIGH SCHOOL@ 9 37 N/A CLASSROOMS, KITCHEN UNITS
SHOPKO WITH FREEZERS, AND STORM
SHELTERS
JOPLIN HIGH SCHOOL@ 17 N/A N/A CLASSROOMS
MEMORIAL
EMERSON@DUQUESNE 8 3 1 CLASSROOMS, GYMNASIUM,
STORM SHELTERS
DUQUESNE@DUENWEG 7 9 N/A CLASSROOMS, STORM SHELTERS
EAST MIDDLE SCHOOL@ 19 1 1 CLASSROOMS, GYMNASIUM,
CROSSROADS LOCKER ROOM, KITCHEN UNIT
WITH FREEZERS, AND STORM
SHELTERS
FRANKLIN TECH N/A 4 N/A STORM SHELTERS

31. Joplin Schools
Jun 06, 2011
August 1, 2011

32. Joplin Fire
Department
Jun 06, 2011
July 10, 2011

33. St. John’s Mercy
Hospital

34. 100
105
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
5
0
New Orleans
SW Division
Buffalo
S Pacific Division
Rock Island
Nashville
Baltimore
GL/OR Div
Pac Ocean Div
Huntsville
Honolulu
St Paul
Miss Valley Div
Omaha
Jacksonville
Detroit
1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2
Louisville
N Atlantic Div
Pittsburgh
HQ
Galveston
3 3 3 3 3
Mobile
ACE-IT
Chicago
Seattle
Walla Walla
Alaska 4 4 4 5 5 5
Vicksburg
Albuquerque
NW Division
Total Employee Deployed = 439
Little Rock
Norfolk
USACE District/Division Representation
6 6 6 6 7
New England
Logistics
Philadelphia
Los Angeles
9 10 10 10
St Louis
San Francisco
12 13
Huntington
14
Fort Worth
16
Tulsa
21
New York
23
Sacramento
41
Portland
66
RAO (Annuitants)
98
Kansas City

35. Mission Accomplished
One Team

36. Highlights
• Structure
– Responsiveness: ESF#3, District, PRTs and Supporting Districts
mobilized rapidly and established key relationships
– External Relationships: Strategic Communications with
FEMA, State, and Local stakeholders aligned goals and effort
– Internal Relationships: ESF/RFO matrix alignment (needs to occur
earlier in mission)
• Process
– Project Management Approach: Completed of ALL missions on
schedule
– Safety: Command focus resulted in only 1 reportable accident despite
aggressive optempo and record heat
• Tools
– Forecasting: Resource-loaded schedules allowed leaders to manage
resources effectively and efficiently
– PRB: Weekly boards allowed PRTs to maintain project focus and
stakeholder satisfaction

37. Lessons Learned
• Structure
– Matrix Alignment: Establish clear lines of communication and
responsibilities; focus on ESF/RFO integration along PDT lines
– Project Management: Provide PMP and PDT training for MM/AO; run
RFO like a PMO
– Advance Party: Mobilize most experienced ESF/RFO leaders and SMEs
on ground early to establish unity of effort
• Process
– Contracting: Develop ACI-type MATOCs that support mission (key
milestones, incentives, Stafford Act, etc)
– Operations: Create a PMBP-type approach to RFO operations (v. SOPs)
• Tools
– Project Controls: Mobilize robust PC team to support PRTs
– Information Management: Standardize PRT reporting procedures and
tools that allow RFO leadership to forecast and analyze critical
information
– Dashboard: Provide common operating picture, while standardizing and
synchronizing information analysis and reporting; serves as training tool

38. Structure
Matrix Alignment

39. Process
PMBP Approach

40. FEMA Tools
RFO Dashboard
RFO Dashboard
Home Event PRT Executive Stakeholders Training ESF3 Links
Mission
Assignments Contract Funds
Schedule
Resources Obligated
Budget $0 $100,000,000 $200,000,000
Personnel Debris SDIC
Debris Follow-On
Public Affairs Office
Temporary Housing
Social Media Critical Public Facilities
Inquiries Total
Congressional
Local 250
RFO Personnel
Lessons Learned 200 Reachback
Personnel
150
Personnel @
100 RFO
50 TOTAL
0
CURRENT REQ REQ
STRENGTH 31 JUL 15 AUG

41. FEMA Executive Dashboard
Home Event PRT Executive Stakeholders Training ESF3 Links
Executive
Executive Briefs
OPSUM
SITREP
PRB
MUB
Resource
Management
RFO Personnel
SOPs
RFO SOPs
After Action
Reviews

42. FEMA RFO Project Review Board
Debris
FEMA Approved Scope
Base:
• Debris Removal per ESF-3 Direct Federal Assistance Mission
• ROW – Joplin, Duquesne, & Jasper
• PPDR – EDR Zone Only
• Estimated volume of 1.87 million cubic yards (MCY) and 1,400
private properties
• Changes:
• Pending New Mission: Private Property Demolition – Scope to be
determined.

43. FEMA RFO Project Review Board
Debris
FEMA Approved Cost
Base: SDIC $57M
• Programmed Amount: ($180M) DE-OB RFO LABOR -$2M
• ($180M) approved SDIC AWARD -$48.06M
• ($212.5M) funded
MOD CAT3 ACM/L.F. -$3M
• ($211.6M) obligated STAFF
• ($0.9M) RFO available
NWO AVAILABLE: $3.94M
• ($1.15M/day) burn rate
• RFO & Contracts FOLLOW-ON $146.4M
DEBRIS REM x3 -$90M
Changes: VEG DEBRIS -$20M
ADMS -$7.4M
• Revising Mission funding RFO AVAILABLE: $30M
requirements based on revised debris OTHER $8.2M
volumes
• De-obligated $30M from F-O Debris ACM SEPARATION -$1.2M
Removal Contracts S&R SUPPORT -$0.5M
LABOR/MISC -$6.5M
RFO AVAILABLE: **

44. Debris
RFO Project Review Board
Schedule Progress
FEMA
Debris
FEMA Approved Schedule

45. FEMA
Debris Project Review Board
RFO
Debris

46. FEMA Debris PRT
Home Event PRT Executive Stakeholders Training ESF3 Links
Debris PRT 160 $10,000,000
Project Schedules 140 $9,000,000
Real Estate $8,000,000
120
$7,000,000
Reports 100 $6,000,000
PRB
80 $5,000,000
Forecast $4,000,000
60
ROW $3,000,000
40
ROE/PPDR $2,000,000
20 $1,000,000
EEI
GIS 0 $0
12-Jul 12-Aug 12-Sep 12-Oct 12-Nov
ROW
ROE
Resource
Management
Personnel
Contracts
SOPs
Debris PRT SOPs
FEMA SOPs
Training

47. FEMA RFO SOPs
Home Event PRT Executive Stakeholders Training ESF3 Links
SOPs
Debris Program/Project Program/Project Program/Project Program/Project
Initiation Planning Execution Closeout
Critical Facilities
Temp Housing Debris Removal Debris Removal
RFO Briefing SOP RFO Closeout SOP
Doctrine SOP
Critical Facilities Critical Facilities Debris Removal
Project Execution
Doctrine SOP Closeout
and Control
Temporary Temporary
Change Critical Facilities
Housing Doctrine Housing SOP
Management Closeout
Site Assessment
Quality Temporary
Work Acceptance SOP
Management Housing Closeout
Project Schedule Records
Project Initiation Lessons
Development Management
Learned/AARs
Team Resource Estimate
Establishment Development
Acquisition
Strategy

48. FEMA RFO SOPs
Home Event PRT Executive Stakeholders Training ESF3 Links
EXECUTIVE RFO Matrix
RFO Matrix
RFO Org Chart
RFO Duty
Descriptions