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Learning
Service
Examining service: motivations, pitfalls,
benefits, and lessons learned

Claire Bennett
@DanielaPapi
Our stories
Learning Service Slideshare
Schools don’t teach kids.
Neither do pens,
books, or t-shirts.
We needed to invest in people
to put those things to use
Learning Service Slideshare
How did the NGO change?

Started	
  out	
  “giving	
  
things”	
  

Now,	
  “inves5ng	
  
5me	
  in	
  people”	
  
We moved from giving things away to
How did the NGO change?
investing time in people
Started	
  out	
  “giving	
  
things”	
  

Now,	
  “inves5ng	
  
5me	
  in	
  people”	
  
Learning Service Slideshare
How	
  has	
  PEPY	
  Tours	
  changed?	
  
How did the tours change?

Started	
  out	
  doing	
  
“voluntourism”	
  

Now,	
  offering	
  a	
  
“chance	
  to	
  learn”	
  

Could	
  also	
  just	
  be	
  two	
  images	
  –	
  perhaps	
  people	
  building	
  or	
  pain6ng	
  
something	
  (can	
  just	
  be	
  s6ck	
  figures	
  like	
  the	
  story	
  of	
  stuff)	
  and	
  the	
  
second	
  people	
  si?ng	
  and	
  talking	
  or	
  learning?	
  
How	
  has	
  PEPY	
  Tours	
  changed?	
  

We moved from building, painting, and
‘helping’, to learning,the tours change?
How did debating, and
‘learning service’
Started	
  out	
  doing	
  
“voluntourism”	
  

Now,	
  offering	
  a	
  
“chance	
  to	
  learn”	
  

Could	
  also	
  just	
  be	
  two	
  images	
  –	
  perhaps	
  people	
  building	
  or	
  pain6ng	
  
something	
  (can	
  just	
  be	
  s6ck	
  figures	
  like	
  the	
  story	
  of	
  stuff)	
  and	
  the	
  
second	
  people	
  si?ng	
  and	
  talking	
  or	
  learning?	
  
it’s not how we can
save the world in a week
It’s what we do the other
358 days of the year.
We shifted our vocabulary
I’m from the “Village of Briarcliff
Manor”…”

Volunteering
Beneficiaries
“villagers”
We shifted our vocabulary
I’m from the “Village of Briarcliff
Manor”…”

Volunteering
Beneficiaries
“villagers”

… yet no one has ever called me a
“villager”…
We shifted our vocabulary
Being a “volunteer” means there is
a “beneficiary”…
We shifted our vocabulary
Being a “volunteer” means there is
a “beneficiary”…
… but then it’s hard to remember
that those people we’re meant to
“serve” are actually the ones from
whom we need to learn!
We shifted our vocabulary

Volunteering

Service Learning
We shifted our vocabulary

Service Learning

Learning Service
We have to learn
before we can help
sympathy
/ˈsimpəTHē/

Noun: Feelings of pity and sorrow for someone
else's misfortune.

empathy
/ˈempəTHē/

Noun: The ability to understand and share the
feelings of another.
sympathy
/ˈsimpəTHē/

Noun: Feelings of pity and sorrow for someone
else's misfortune.

empathy
/ˈempəTHē/

Noun: The ability to understand and share the
feelings of another.
Learning Service Slideshare
So… what could
actually go

wrong?
In this trip..
EVERYTHING
that could
have gone
wrong!
In this trip..
EVERYTHING
that could
have gone
wrong!

List of things that
possibly go wrong
All of it
Bad planning

Poor implementat

Lies and corruptio
An evil guy
In this trip..
EVERYTHING
that could
have gone
wrong!

List of things that
possibly go wrong
All of it
Bad planning

Poor implementat

Lies and corruptio
An evil guy
Poor pre-planning
Poor pre-planning
Poor pre-planning

!
!

! !
No transparency
No transparency

$$$
No transparency

$$$
Ineffective project
Ineffective project
Little to no
traveler education
Little to no
traveler education
The WRONG people
were let in
The WRONG people
were let in
The WRONG people
were let in
“Earlier this year, the British owner of the
Cambodian Orphan Fund…was sent to
prison in Cambodia for sexually abusing
several minor boys in his care.”
-  “Should You or Shouldn’t You Volunteer in a Cambodian
Orphanage?”, Expat Living, Monica Pitrelli, Oct 2011
(If you plant papayas,
you can’t get mangoes.)

បសិន%ប&អ(ក*ំ%ដ&មល/ុង 2ះអ(ក
មិន4ចទទួយ9នែផ<=
យេ ។
Three ways we lose students

1) Poverty Overload
2) Savior Overload
3) Failure Overload
Three causes of pitfalls

Setting travelers
up for failure

Fueling waste
& harm

Supporting
ineffective aid
models
Setting travelers
up for failure

1)  False Marketing
2)  Fostering Moral
Imperialism
3)  Offsetting culture
#

1

This is how we are “marketing”
the “developing” world.
This is how we are “selling”
solutions to these problems.
Studies show that a

large part of what

people “know”
about “developing”

countries comes
from fundraising

campaigns
WELLS DO NOT

PROVIDE
CLEAN WATER.
“The statement that this sort of media makes
is “We have a group of people who are utterly
helpless, and only you can save them.”… this
person is helpless – this person needs your
money – this person is incapable of making a
better life for him/herself. In going down the
path of the ‘savior’, we’ll inevitably be biased
not towards policy that works, but towards
policy that makes us feel good about
ourselves.”
-  What is poverty porn and why does it matter for
development? Matt Collin
#

2

Fostering moral imperialism
“We don’t send people over to the US to
help with the emotional poverty we see
there: with unhappy people, high divorce
rates, broken family units, and dependence
on material wealth - so why do you send
people over to ‘help’ us with our financial
poverty? We would fail at helping you as
you are failing at helping us.”
-  Ghanaian NGO Director
#

3

Creates an offsetting culture
Setting travelers
up for failure

Fueling waste
& harm

Supporting
ineffective aid
models
Fueling waste &
harm

1)  Shifting power structures
2)  Poor monitoring
3)  Volunteers are not free
#

1

Shifting power

structures
#

2

Poor
monitoring
Don’t research

Buy bad car
Don’t research

Car breaks

Buy bad car
You can
change your
behavior in
the future

Car breaks

Don’t research

Buy bad car
Don’t research

SCHOOL

Fails, adds to
corruption, etc.

Invest in the
wrong thing
Don’t research
You don’t
usually
know it!

SCHOOL

Fails, adds to
corruption, etc.

Invest in the
wrong thing
#

3

Volunteers are not FREE
Setting travelers
up for failure

Fueling waste
& harm

Supporting
ineffective aid
models
Supporting
ineffective aid
models

1)  Seeking out easy & fast
solutions
2)  Child’s rights violations
3)  Creating experiences “for
the travelers”
#

Seeking out

easy & fast
“solutions”

1
Shifting from consumer driven “aid”
Learning Service Slideshare
#

2

Child’s rights violations
“There were about 25 kids inside the
‘orphanage’. Every time a tourist boat pulled
up and people went in to deliver their bounty,
the children would stop what they were doing
and shout a greeting or a thank you. Doing
that every five minutes throughout the day is
surely going to impact on your education. It
was obvious that the children were being
used for profit. Yet boat after boat of people
were pulling up to get their holiday feel good
points by gawking at children trapped in a
floating cage, chorusing multilingual
greetings like polished professionals.”
-  “Orphanage Tourism: Cute Kids, Cashed Up Tourists, Poor
Outcomes”, Devpolicy Blog, Development Policy Center
Ask yourself: Would this be
okay if this was happening in
my community?
Orphanage tourism
Learning Service Slideshare
“Many volunteers see it as their role to
provide love, thus building strong
emotional bonds with the children.
However, when volunteers leave, these
bonds are broken and the children are
once again left alone.”
-  With the best of intentions, a study of attitudes
towards residential care in Cambodia, 2011, UNICEFfunded
#

3

Creating experiences
for

travelers

while overlooking the cause
Perceived Model
The	
  community	
  
or	
  the	
  project	
  has	
  
a	
  need

The	
  community	
  
or	
  project	
  puts	
  
out	
  a	
  request	
  for	
  
volunteers

Volunteers	
  
supply	
  that	
  skill	
  
and	
  9ill	
  the	
  need

Frequent Model
A	
  sending	
  
organization	
  has	
  
increased	
  demand	
  
for	
  a	
  speci9ic	
  location	
  
or	
  type	
  of	
  volunteer	
  
project

The	
  organization	
  
seeks	
  out	
  more	
  
placements	
  to	
  9ill	
  the	
  
volunteers’	
  demands

The	
  hosting	
  
organization	
  agrees	
  
to	
  take	
  the	
  volunteer,	
  
in	
  exchange	
  for	
  
payment	
  or	
  in	
  hope	
  
of	
  continued	
  
donations
“You know, Americans always want to
paint things. They want to paint buildings,
so we have a building we let them paint.
Usually we have to repaint the walls after
the Americans leave because they don’t do
a very good job.”
-  Excerpt from Rethinking Short-Term Missions for Long-Term
Impact by Mary Faulds
An
ILLICH
Break
http://bit.ly/illich
Learning Service Slideshare
Intrinsically
interlinked
Videos & tools soon at learningservice.info
•  Throughout the Journey:
Adopting a Learning Mindset
•  Before departure: Thorough
Research
•  While Abroad: Humble,
Mindful, and Self-Reflective
Action
•  Back at home: A life-long
approach

The trajectory of the book…
Adop5ng	
  a	
  
learning	
  mindset	
  

-  Pre-departure tonesetting
-  Debriefs
-  Acknowledging cultural
lens
-  Open issues up for
debate
It isn’t changing your mind
It’s forming new opinions
based on new information
Thorough	
  
research	
  

-  Transparency
-  Impact goals
-  Power dynamics
-  Skill fit (and the importance of
“attitude building” not just “skill
building”)

-  Cultural context
-  Learning opportunities
Humble,	
  Mindful,	
  
&	
  Self-­‐Reflec5ve	
  
Ac5on	
  

-  Build relationships
-  Avoid confirmation bias
-  Remember you vote with
your money
-  Don’t forget the rest of
the trip!
$

Remember:

You vote with
RESEARCH: Giving your
your money
money
Do you want more kids
on the street?
Avoid the
long-neckwomen
phenomenon.
Don’t forget
the rest of
the trip!
A	
  Life-­‐long	
  
Approach	
  

-  Follow up!!!!
-  Nuance & complexity
-  More questions than
answers
-  Interconnectedness
-  Lifestyle & daily choices
What are you married to?
The exact
initiative
(a fundraiser, a volunteer
trip, etc)

The issue or
NGO partner

The
experience for
the student
Daniela Papi
d@pepytours.com
pepycambodia.org
pepytours.com
learningservie.info
lessonsilearned.org
Other
RESOURCES
to consider
Global	
  Ci9zenship	
  
-­‐  Humility	
  
-­‐  Inter-­‐connectedness	
  
-­‐  Compassion	
  
-­‐  Gra5tude	
  

Leadership	
  &	
  Skill	
  
Building	
  
-­‐  Responsibility	
  
-­‐  Ownership	
  
-­‐  Courage	
  
-­‐  Self-­‐reflec5on	
  

Awareness	
  of	
  Self	
  
-­‐  Awareness	
  
-­‐  Curiosity	
  
-­‐  Authen5city	
  

www.wheretherebedragons.com
Now also at learningservice.info
www.voluntourism101.com	
  
Child Safe

Campaign at thinkchildsafe.org
Travelers Philanthropy
Handbook

http://bit.ly/TFHandbook
More voluntourism guidelines

www.ecotourism.org/voluntourism-guidelines
Learning Service
Charter/Guidelines/Videos

www.learningservice.info
Daniela Papi
d@pepytours.com
pepycambodia.org
pepytours.com
learningservie.info
lessonsilearned.org
Daniela Papi
d@pepytours.com
pepycambodia.org
pepytours.com
learningservie.info
lessonsilearned.org
Claire Bennett
claire@learningservice.info
Daniela Papi
daniela@learningservice.info

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