SlideShare ist ein Scribd-Unternehmen logo

Customer Relationship Management

•Als PPT, PDF herunterladen•
•
D
danie158
BusinessTechnologie
1 von 15
ITM 309 Customer Relationship Management Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] November 5, 2008
Today’s Learning Objectives ,[object Object],[object Object],[object Object]
OPENING CASE Mini Cooper – Customer First ,[object Object],[object Object],[object Object]
CUSTOMER RELATIONSHIPS ,[object Object],[object Object],[object Object]
Customer Relationship Management: Definition The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company’s customers
Customer Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
CRM Benefits ,[object Object],[object Object],[object Object],[object Object]
BUSINESS BENEFITS OF CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CRM BASICS ,[object Object],[object Object],[object Object],[object Object]
The Evolution of CRM ,[object Object]
The Evolution of CRM ,[object Object],[object Object],[object Object]
The Evolution of CRM
Operational and Analytical CRM ,[object Object],[object Object]
MINI CASE: ANALYTICAL CRM ,[object Object],[object Object],[object Object]
ITM 309 Homework ,[object Object],[object Object],[object Object]

Empfohlen

What are the benefits of CRM for your Business
What are the benefits of CRM for your Business What are the benefits of CRM for your Business
What are the benefits of CRM for your Business Mactosys Software Solution Pvt. Ltd
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementUjjwal Goyal
 
360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)Seo Jets
 
The Benefits of Using a CRM
The Benefits of Using a CRMThe Benefits of Using a CRM
The Benefits of Using a CRMKristin Scott
 
CRM presentation
CRM presentationCRM presentation
CRM presentationAnam Shahid
 
E- CRM
E- CRME- CRM
E- CRMSrinivas Methuku
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship ManagementSadia Yasmeen
 
Lecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareLecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareNatalie Lihacova
 

Empfohlen

What are the benefits of CRM for your Business
What are the benefits of CRM for your Business What are the benefits of CRM for your Business
What are the benefits of CRM for your Business Mactosys Software Solution Pvt. Ltd
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementUjjwal Goyal
 
360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)360° Sales CRM System | Customer relationship-management (Web Based)
360° Sales CRM System | Customer relationship-management (Web Based)Seo Jets
 
The Benefits of Using a CRM
The Benefits of Using a CRMThe Benefits of Using a CRM
The Benefits of Using a CRMKristin Scott
 
CRM presentation
CRM presentationCRM presentation
CRM presentationAnam Shahid
 
E- CRM
E- CRME- CRM
E- CRMSrinivas Methuku
 
Advantages of Customer Relationship Management
Advantages of Customer Relationship ManagementAdvantages of Customer Relationship Management
Advantages of Customer Relationship ManagementSadia Yasmeen
 
Lecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareLecture 1 crm - 2011 en slide share
Lecture 1 crm - 2011 en slide shareNatalie Lihacova
 
E Crm
E CrmE Crm
E Crmdubeygaurav
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRMEngagedots Inc
 
Introduction to crm seven
Introduction to crm sevenIntroduction to crm seven
Introduction to crm sevenCRMSeven
 
E CRM
E CRME CRM
E CRMSikander Nazir
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRMRani More
 
3 Key Functions of a CRM
3 Key Functions of a CRM3 Key Functions of a CRM
3 Key Functions of a CRMRolustech - Dynamic IT Solutions
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementRam Dutt Shukla
 
Advantage and disadvantage of CRM
Advantage and disadvantage of CRMAdvantage and disadvantage of CRM
Advantage and disadvantage of CRMKriscila Yumul
 
The 35 Best CRM Apps
The 35 Best CRM AppsThe 35 Best CRM Apps
The 35 Best CRM AppsZapier
 
e-CRM
e-CRMe-CRM
e-CRMgela0928
 
Ecrm anki tn-agin
Ecrm anki tn-aginEcrm anki tn-agin
Ecrm anki tn-aginAgin Jose
 
5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRMKirti Khanna
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM IntroductionSrinivas Methuku
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Aldwin John Sicapiro
 
Overview Of CRM
Overview Of CRMOverview Of CRM
Overview Of CRMElijah Ezendu
 
SAP CRM Overview
SAP CRM OverviewSAP CRM Overview
SAP CRM Overviewkeynes_austin
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship managementVidyut Jain
 
crm, customer realtionship
crm, customer realtionshipcrm, customer realtionship
crm, customer realtionshipUrmil Gohil
 
best CRM software
best CRM software best CRM software
best CRM software StrategicERP Software
 
E CRM
E CRME CRM
E CRMraveenar22
 
Tanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y losTanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y losJohn German Velásquez Torres
 
Basilea i,ii y iii2
Basilea i,ii y iii2Basilea i,ii y iii2
Basilea i,ii y iii2Mario Montero Corrales
 

Weitere ähnliche Inhalte

Was ist angesagt?

Introduction to crm seven
Introduction to crm sevenIntroduction to crm seven
Introduction to crm sevenCRMSeven
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRMRani More
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementRam Dutt Shukla
 
Advantage and disadvantage of CRM
Advantage and disadvantage of CRMAdvantage and disadvantage of CRM
Advantage and disadvantage of CRMKriscila Yumul
 
The 35 Best CRM Apps
The 35 Best CRM AppsThe 35 Best CRM Apps
The 35 Best CRM AppsZapier
 
Ecrm anki tn-agin
Ecrm anki tn-aginEcrm anki tn-agin
Ecrm anki tn-aginAgin Jose
 
5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRMKirti Khanna
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Aldwin John Sicapiro
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship managementVidyut Jain
 
crm, customer realtionship
crm, customer realtionshipcrm, customer realtionship
crm, customer realtionshipUrmil Gohil
 

Was ist angesagt? (20)

E Crm
E CrmE Crm
E Crm
 
Benefits of CRM
Benefits of CRMBenefits of CRM
Benefits of CRM
 
Introduction to crm seven
Introduction to crm sevenIntroduction to crm seven
Introduction to crm seven
 
E CRM
E CRME CRM
E CRM
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRM
 
3 Key Functions of a CRM
3 Key Functions of a CRM3 Key Functions of a CRM
3 Key Functions of a CRM
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Advantage and disadvantage of CRM
Advantage and disadvantage of CRMAdvantage and disadvantage of CRM
Advantage and disadvantage of CRM
 
The 35 Best CRM Apps
The 35 Best CRM AppsThe 35 Best CRM Apps
The 35 Best CRM Apps
 
e-CRM
e-CRMe-CRM
e-CRM
 
Ecrm anki tn-agin
Ecrm anki tn-aginEcrm anki tn-agin
Ecrm anki tn-agin
 
5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM5 Essential Features of Call Center CRM
5 Essential Features of Call Center CRM
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)
 
Overview Of CRM
Overview Of CRMOverview Of CRM
Overview Of CRM
 
SAP CRM Overview
SAP CRM OverviewSAP CRM Overview
SAP CRM Overview
 
customer relationship management
customer relationship managementcustomer relationship management
customer relationship management
 
crm, customer realtionship
crm, customer realtionshipcrm, customer realtionship
crm, customer realtionship
 
best CRM software
best CRM software best CRM software
best CRM software
 
E CRM
E CRME CRM
E CRM
 

Andere mochten auch

Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...Revisión y ajuste POT Santiago de Cali
 
Perdida espacios naturales abat luna
Perdida espacios naturales abat lunaPerdida espacios naturales abat luna
Perdida espacios naturales abat lunaGabriel Buda
 
Exposicion de administracion
Exposicion de administracionExposicion de administracion
Exposicion de administracionruthugalde
 

Andere mochten auch (8)

Tanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y losTanto los alcoholes como los fenoles y los
Tanto los alcoholes como los fenoles y los
 
Basilea i,ii y iii2
Basilea i,ii y iii2Basilea i,ii y iii2
Basilea i,ii y iii2
 
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
Análisis estadístico de mapas sociales del área urbana de Cali. Fase 1 de la ...
 
Creatividad
CreatividadCreatividad
Creatividad
 
Perdida espacios naturales abat luna
Perdida espacios naturales abat lunaPerdida espacios naturales abat luna
Perdida espacios naturales abat luna
 
Eb34777780
Eb34777780Eb34777780
Eb34777780
 
Consanguineidad ( miguel)
Consanguineidad ( miguel)Consanguineidad ( miguel)
Consanguineidad ( miguel)
 
Exposicion de administracion
Exposicion de administracionExposicion de administracion
Exposicion de administracion
 

Ähnlich wie Customer Relationship Management

vdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfvdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfGirmaWodajoOfficialc
 
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTAnurag jain
 
Crm business intelligence
Crm business intelligenceCrm business intelligence
Crm business intelligenceArchana Tiwari
 
What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?Capitalinfo solutions
 
Customer relationship management.pptm
Customer relationship management.pptmCustomer relationship management.pptm
Customer relationship management.pptmAbhas Agnihotri
 
Lecture Slides 11 10 08
Lecture Slides 11 10 08Lecture Slides 11 10 08
Lecture Slides 11 10 08danie158
 
Chap08 Enterprise Business Systems
Chap08 Enterprise Business SystemsChap08 Enterprise Business Systems
Chap08 Enterprise Business Systemssihamy
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiRavinder Tulsiani
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementPriyaRamalingam5493
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
How To Be A Great Manager
How To Be A Great ManagerHow To Be A Great Manager
How To Be A Great Managerkktv
 
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptxcoMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptxSameer63064
 
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptxWhy Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptxXapsys CRM Software
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRMjuliawitz
 

Ähnlich wie Customer Relationship Management (20)

vdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfvdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdf
 
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
 
Crm business intelligence
Crm business intelligenceCrm business intelligence
Crm business intelligence
 
What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?What is CRM? What are the different types of CRM?
What is CRM? What are the different types of CRM?
 
Customer relationship management.pptm
Customer relationship management.pptmCustomer relationship management.pptm
Customer relationship management.pptm
 
About CRM Software.pptx
About CRM Software.pptxAbout CRM Software.pptx
About CRM Software.pptx
 
Lecture Slides 11 10 08
Lecture Slides 11 10 08Lecture Slides 11 10 08
Lecture Slides 11 10 08
 
Chap08 Enterprise Business Systems
Chap08 Enterprise Business SystemsChap08 Enterprise Business Systems
Chap08 Enterprise Business Systems
 
Crm Final
Crm FinalCrm Final
Crm Final
 
Automotive dealership crm
Automotive dealership crmAutomotive dealership crm
Automotive dealership crm
 
Crm
CrmCrm
Crm
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
crmnew-160425095952.pdf
crmnew-160425095952.pdfcrmnew-160425095952.pdf
crmnew-160425095952.pdf
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
How To Be A Great Manager
How To Be A Great ManagerHow To Be A Great Manager
How To Be A Great Manager
 
Crm database
Crm databaseCrm database
Crm database
 
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptxcoMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
coMMERCE rELATED fILE mANAGEMENT sCIENCES.pptx
 
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptxWhy Should SMEs Use CRM & Workflow Management Systems_.pptx
Why Should SMEs Use CRM & Workflow Management Systems_.pptx
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRM
 

Mehr von danie158

Lecture Slides 11 12 08
Lecture Slides 11 12 08Lecture Slides 11 12 08
Lecture Slides 11 12 08danie158
 
Lecture Slides 11 17 08
Lecture Slides 11 17 08Lecture Slides 11 17 08
Lecture Slides 11 17 08danie158
 
Lecture Slides 11 19 08
Lecture Slides 11 19 08Lecture Slides 11 19 08
Lecture Slides 11 19 08danie158
 
Lecture Slides 11 24 08
Lecture Slides 11 24 08Lecture Slides 11 24 08
Lecture Slides 11 24 08danie158
 
Lecture Slides 11 26 08
Lecture Slides 11 26 08Lecture Slides 11 26 08
Lecture Slides 11 26 08danie158
 
Lecture Slides 12 01 08
Lecture Slides 12 01 08Lecture Slides 12 01 08
Lecture Slides 12 01 08danie158
 

Mehr von danie158 (6)

Lecture Slides 11 12 08
Lecture Slides 11 12 08Lecture Slides 11 12 08
Lecture Slides 11 12 08
 
Lecture Slides 11 17 08
Lecture Slides 11 17 08Lecture Slides 11 17 08
Lecture Slides 11 17 08
 
Lecture Slides 11 19 08
Lecture Slides 11 19 08Lecture Slides 11 19 08
Lecture Slides 11 19 08
 
Lecture Slides 11 24 08
Lecture Slides 11 24 08Lecture Slides 11 24 08
Lecture Slides 11 24 08
 
Lecture Slides 11 26 08
Lecture Slides 11 26 08Lecture Slides 11 26 08
Lecture Slides 11 26 08
 
Lecture Slides 12 01 08
Lecture Slides 12 01 08Lecture Slides 12 01 08
Lecture Slides 12 01 08
 

Kürzlich hochgeladen

Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 

Kürzlich hochgeladen (20)

Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 

Customer Relationship Management

  • 1. ITM 309 Customer Relationship Management Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] November 5, 2008
  • 2.
  • 3.
  • 4.
  • 5. Customer Relationship Management: Definition The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company’s customers
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 13.
  • 14.
  • 15.