1. Resume 1
Resume
Argosy University
PSY 492- Advanced General Psychology
29 January 2010

2. Danell R. Pugh 4519 Fencer Road
Colorado Springs, Colorado 80911
United States
E-mail: danell.mews@us.army.mil
Home: (719) - 391-1066
Work: (719) - 524-4330
Work Experience Evans Army Community Hospital-S2/S3
Education and Training (04/25/2007 - Present)
Office Automation Assistant
Fort Carson, Colorado United States
Supervisor: Sylvia Perez - 719-526-7510
Pay Grade: GS - 0326 - 5 from 04/25/2007 - 03/29/2009
GS - 0326 - 6 from 03/30/2009 - Present
Hours per week: 40
Duties:
Types, edits, formats, and prints a wide variety of documents for office staff, including
policies, correspondence, reports, technical notes, presentation, and briefing material
in accordance with established guidelines and procedures; Uses various types of
software to include databases, graphics, spreadsheets, and word processing systems;
Edits material and makes necessary corrections in grammar, punctuation, spelling, and
format. In-process and out-process all hospital staff, to include Providers, Nurses,
Administration staff, Warriors in Transition Soldiers and staff, and Red Cross
Volunteers; Types Basic Life Support (BLS), Advanced Cardiac Life Saver (ACLS), and
Pediatric Advanced Life Support (PALS) Provider and Instructor cards; Types
certificates for Newcomers Orientation, Newborn Resuscitation Program (NRP),
Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS)
certificates; Updates the APEQs training database; Reviews Competency Assessment
Folders (CAF) for accuracy and completeness; Processes RPAs (hiring actions) for the
department and attends monthly RPA meetings; Maintains and orders supplies as
requested by staff members; Schedules meetings and classes using the Microsoft
Outlook calendar; Processes travel (TDY) requests and pays the registration fees using
the IMPAC Government Credit Card; Processes the department's timecards; Integrates
data from various types of software to produce final products that are accurate and
meet the needs of the office; Develops and maintains various spreadsheets, setting up
proper format and categories to effectively organize and manipulate data.
DiRaimondo Family Medical Clinic (03/20/2006 - 04/24/2007) - Medical Support
Assistant
Fort Carson, Colorado United States
Supervisor: Rhonda Burton - 719-524-7816
Pay Grade: GS - 679 - 4
Hours per week: 40
Duties:
Provided a wide variety of clerical and administrative office support duties involving
specialized medical and technical terminology; Greeted and signed in active duty
patients and their family members for routine and specialty appointments; Routed
incoming patients and visitors based upon knowledge of programs and procedures of
Fort Carson MEDDAC Command and outlying Troop Medical Clinics; Answered routine
and non-technical requests for information; Utilized multi-line telephones to answer
calls, book appointments, and record telephonic consultations; Proficiently used DOD
Composite Health Care System (CHCS) to schedule patient appointments following
appropriate TRICARE access to care standards; Booked appointments for acute care,
routine procedures, follow-up visits, walk-ins, and physicals; Served as coordinator to
physicians and other health care providers by creating appropriate scheduling
guidelines, followed-up on patient cancellations, rebooked appointments, and resolved
conflicts with future schedules; Determined patient eligibility for healthcare and
updated patient demographics into DOD Composite Health Care System; Used
established guidelines to construct and enter physician appointment templates into
DOD Composite Health Care System for current and future booking; Served as liaison
to patients by providing advice on procedures, requirements, and other matters
necessary to access TRICARE resources; Served as the point of contact for TRICARE
beneficiaries seeking assistance with referrals; Followed strict patient confidentiality
guidelines as directed by HIPAA privacy laws; Maintained the office calendar for
physicians, nurse-practitioners, and specialty providers and submitted individual time
and attendance records; Developed organizational and multi-tasking skills by
arranging duties in order of priority; Adapted well to various types of office software;
Cross-trained in Medical Records by in-processing patient records, obtaining charts,
and filing distribution; Familiar with terminology used within the MEDDAC functions.
Directorate of Human Resources/Adjutant General (10/18/2004 - 01/19/2006)
Human Resources Assistant
Fort Bliss, Texas United States
Supervisor: Mr. Eric Birdsong - 915-568-3129
Pay Grade: GS - 0203 – 4
Duties:

3. Resume 3