8. Information moves at the speed of conversation Social networking is now more popular than e-mail .
9. Time Spent On Social Networks is Soaring Time spent up over 100% y/y (total minutes) Includes Facebook, MySpace, Blogger, Tagged, Twitter, MyYearBook, LiveJournal, LinkedIn, SlashKey Source: Nielsen NetView
41. New - Real-time customer acquisition - Real-time customer service - Real-time customer acknowledgement Active Old - Static information - Static listings Passive