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Agenda
• 9:30    Otvaranje Oracle Services dana
          Marin Tadić, generalni direktor Oracle Hrvatska d.o.o.
• 9:50    Oracle Services Strategy
          Henrik Wegge-Berg, Regional Vice President
          Eastern Europe & CIS
• 10:10   Making the most of Oracle Services
          Slavko Rožič, Customer Services Director
• 10:30   Pauza
• 10:50   Oracle Consulting overview + HNB regulatory solution
          Davor Runjak, Consulting Sales Manager
• 11:20   Save money with Oracle University
          Gokhan Uguroglu, Regional Sales Director, South East
          Europe
• 11:40   "Iskustva u korištenju Oracle usluga"- PBZ
          Mario Vujec, Privredna Banka Zagreb
• 12:00   Ručak i druženje

                                                                   2
Henrik Wegge-Berg
Regional Vice President, Oracle Customer Services
Eastern Europe & CIS
Oracle Corporation


                                                    3
Managing IT in a Downturn




                                               CIO Magazine



“IT Leaders can play a critical role in delivering value to
an organization- in good times and in bad. By focusing
    organization-
on IT operational improvement, IT leaders can drive the
 highest levels of system performance, availability, and
  security while simultaneously lowering the costs of
            maintaining the infrastructure.”



                                                              4
Oracle Services                                     Deep Expertise:
                                                             • More than 38.000 Service
      - Service Leadership in Software, Hardware and
                                                               Professionals in Consulting,
      Systems                                                  Oracle University and Customer
                                                               Services
                                                             • More than 21,000 Developers
                                                             • Thousands of partners
                                                               Delivering Services every day
                                                          Complete Coverage:
                                                             • Services can cover the Total IT
                                                               Lifecycle
                                                             • Support Entire Software Stack
                                                               and SUN Systems
                                                             • 2000+ Products and versions
                                                             • Local knowledge
Critical mass / Global scale   Local relationship         Global Presence:
Service Innovation             Local touch and delivery      • 145 Countries
Industry Leadership            Local Coordination            • Many languages covered (and
                                                               even more through our
                                                               Partners)
                                                             • All Time zones (24/7 support)


                                                                                                 5
Our Mission

                                    Your Success

Higher Business                     Lower total cost of                    Lower Business
     Value                             ownership
                                                                                     Risk
Drive better business results        Drive down labor costs
through better software              through better systems             Reduce IT project failure rate
utilization                          management and
                                     maintenance across the             Eliminate business disruption
Accelerate new product and
                                     entire IT solution lifecycle       and single points of failure
technology adoption
                                +    Reduce IT asset cost through   +   Improve change management
Drive competitiveness
                                     better utilization
through better productivity                                             Enhance security
                                     Eliminate complexity via
Enhance speed and agility            horizontal and vertical            Leverage industry and Oracle
                                     integration                        best practices to optimize
                                                                        results
                                                                        Offer extensive technical and
                                                                        end-user training




                                                                                                         6
Oracle Services – Your success
           Training Strategies for Successful
           Technology Deployments


           Transforming Your Business with
           Measurable Results


           Free Access to Product Updates and
           Innovation, Personalized, Proactive Support



           Optimized Performance and Value



           Operational Excellence and accelerating time
           To value


                                                          7
Training Strategies for Successful you make your
                            Oracle University helps
                Technology Deployments
                                technology Strategies successful.




• Learn Oracle technologies from the source
• 352.000 students trained per year
• 480 Instructors and more than 24 languages
  supported
• 1,300 instructor-led class titles
• 780 classes taught every week
• 99% of students said they would recommend
  Oracle University to others
• 100% student satisfaction guarantee



                                                                    8
What Differentiates Oracle University?

              First to market


      Complete Job role Training



    Flexible training formats and content


         High Student Satisfaction


                                            9
Transforming Your Business with
                      Measurable Results




• More than 20.000 consultants World Wide
• Global organization with local execution
• Deep vertical industry expertise
• Unparalleled expertise across all Oracle Products
• Effective implementation services with proven methods
• Working well together with Partners
• Extensive reference base of successful projects




                                                          10
What Differentiates Oracle Consulting?

           We are the Experts


 Collaborate with Oracle Strategy and
         Development groups

   Use proven implementation methods


          Focal point for Product
            knowledge sharing

                                         11
Free Access to Product Updates and
                  Innovation, Personalized, Proactive Support



• Unmatched Global Scale
• Unlimited subscription to future products and
  support innovations
• Free upgrades and product enhancements
• Local touch from our Customer Services Managers
• Your investment is protected for Life through our
  Lifetime Support
• Optimize Hardware (SUN) and Software Support
• Most advanced, personalized, proactive support
  platform in the industry



                                                                12
What are the Benefits?


                  Personalized             Service Request        Priority          Knowledge Base
                   Dashboard                Management           Handling




                                        Patch Advice &         Configuration       Inventory Reporting
                  Healthchecks         Recommendations         Management




                 60K+ Members



                                              Web 2.0          Oracle Expert           Community
                 Peer Community              Capabilities       Community              Knowledge




                                                             Seamless Enterprise
                                                             Manager Integration   Services Integration
                  55+ Support Interfaces




9
                                                                                                          13
Optimized Performance and Value




• Even more personalized, proactive and local service for both
Software and SUN Systems
• 1200+ experts in Europe
• Regional Expertise Centre in Romania
• 1000+ customers in Europe
• Very high Customer Satisfaction




                                                                 14
Why Advanced Customer Services?


          Tailored services


          Increase flexibility


      Reduce operational cost


   Increase end user satisfaction

                                    15
Operational Excellence and accelerating
                 time to value



• Over 4.5 million users
• World’s largest Linux application grid in Austin Texas
• Can manage technology, enterprise applications and
  some 3rd party solutions
• 84% of customers on most current releases
• Can be managed @Oracle or @Customer
• Oracle On Demand is ranked #2 in the Top 50 Best
  Managed Outsourcing Companies, 2009




                                                           16
Why Oracle On Demand ?


         Accelerated value


            Reduced risk


       Flexibility and Choice


           Predictable cost

                                17
Oracle Services = Your success
           Training Strategies for Successful
            Technology Deployments


           Transforming Your Business with
           Measurable Results


           Free Access to Product Updates and
           Innovation, Personalized, Proactive Support



           Optimized Performance and Value



           Operational Excellence and accelerating
            time to value


                                                         18
19

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Oracle Services Day 12.05.2010. Customer day services strategy keynote henrik in zagreb.

  • 1. 1
  • 2. Agenda • 9:30 Otvaranje Oracle Services dana Marin Tadić, generalni direktor Oracle Hrvatska d.o.o. • 9:50 Oracle Services Strategy Henrik Wegge-Berg, Regional Vice President Eastern Europe & CIS • 10:10 Making the most of Oracle Services Slavko Rožič, Customer Services Director • 10:30 Pauza • 10:50 Oracle Consulting overview + HNB regulatory solution Davor Runjak, Consulting Sales Manager • 11:20 Save money with Oracle University Gokhan Uguroglu, Regional Sales Director, South East Europe • 11:40 "Iskustva u korištenju Oracle usluga"- PBZ Mario Vujec, Privredna Banka Zagreb • 12:00 Ručak i druženje 2
  • 3. Henrik Wegge-Berg Regional Vice President, Oracle Customer Services Eastern Europe & CIS Oracle Corporation 3
  • 4. Managing IT in a Downturn CIO Magazine “IT Leaders can play a critical role in delivering value to an organization- in good times and in bad. By focusing organization- on IT operational improvement, IT leaders can drive the highest levels of system performance, availability, and security while simultaneously lowering the costs of maintaining the infrastructure.” 4
  • 5. Oracle Services Deep Expertise: • More than 38.000 Service - Service Leadership in Software, Hardware and Professionals in Consulting, Systems Oracle University and Customer Services • More than 21,000 Developers • Thousands of partners Delivering Services every day Complete Coverage: • Services can cover the Total IT Lifecycle • Support Entire Software Stack and SUN Systems • 2000+ Products and versions • Local knowledge Critical mass / Global scale Local relationship Global Presence: Service Innovation Local touch and delivery • 145 Countries Industry Leadership Local Coordination • Many languages covered (and even more through our Partners) • All Time zones (24/7 support) 5
  • 6. Our Mission Your Success Higher Business Lower total cost of Lower Business Value ownership Risk Drive better business results Drive down labor costs through better software through better systems Reduce IT project failure rate utilization management and maintenance across the Eliminate business disruption Accelerate new product and entire IT solution lifecycle and single points of failure technology adoption + Reduce IT asset cost through + Improve change management Drive competitiveness better utilization through better productivity Enhance security Eliminate complexity via Enhance speed and agility horizontal and vertical Leverage industry and Oracle integration best practices to optimize results Offer extensive technical and end-user training 6
  • 7. Oracle Services – Your success Training Strategies for Successful Technology Deployments Transforming Your Business with Measurable Results Free Access to Product Updates and Innovation, Personalized, Proactive Support Optimized Performance and Value Operational Excellence and accelerating time To value 7
  • 8. Training Strategies for Successful you make your Oracle University helps Technology Deployments technology Strategies successful. • Learn Oracle technologies from the source • 352.000 students trained per year • 480 Instructors and more than 24 languages supported • 1,300 instructor-led class titles • 780 classes taught every week • 99% of students said they would recommend Oracle University to others • 100% student satisfaction guarantee 8
  • 9. What Differentiates Oracle University? First to market Complete Job role Training Flexible training formats and content High Student Satisfaction 9
  • 10. Transforming Your Business with Measurable Results • More than 20.000 consultants World Wide • Global organization with local execution • Deep vertical industry expertise • Unparalleled expertise across all Oracle Products • Effective implementation services with proven methods • Working well together with Partners • Extensive reference base of successful projects 10
  • 11. What Differentiates Oracle Consulting? We are the Experts Collaborate with Oracle Strategy and Development groups Use proven implementation methods Focal point for Product knowledge sharing 11
  • 12. Free Access to Product Updates and Innovation, Personalized, Proactive Support • Unmatched Global Scale • Unlimited subscription to future products and support innovations • Free upgrades and product enhancements • Local touch from our Customer Services Managers • Your investment is protected for Life through our Lifetime Support • Optimize Hardware (SUN) and Software Support • Most advanced, personalized, proactive support platform in the industry 12
  • 13. What are the Benefits? Personalized Service Request Priority Knowledge Base Dashboard Management Handling Patch Advice & Configuration Inventory Reporting Healthchecks Recommendations Management 60K+ Members Web 2.0 Oracle Expert Community Peer Community Capabilities Community Knowledge Seamless Enterprise Manager Integration Services Integration 55+ Support Interfaces 9 13
  • 14. Optimized Performance and Value • Even more personalized, proactive and local service for both Software and SUN Systems • 1200+ experts in Europe • Regional Expertise Centre in Romania • 1000+ customers in Europe • Very high Customer Satisfaction 14
  • 15. Why Advanced Customer Services? Tailored services Increase flexibility Reduce operational cost Increase end user satisfaction 15
  • 16. Operational Excellence and accelerating time to value • Over 4.5 million users • World’s largest Linux application grid in Austin Texas • Can manage technology, enterprise applications and some 3rd party solutions • 84% of customers on most current releases • Can be managed @Oracle or @Customer • Oracle On Demand is ranked #2 in the Top 50 Best Managed Outsourcing Companies, 2009 16
  • 17. Why Oracle On Demand ? Accelerated value Reduced risk Flexibility and Choice Predictable cost 17
  • 18. Oracle Services = Your success Training Strategies for Successful Technology Deployments Transforming Your Business with Measurable Results Free Access to Product Updates and Innovation, Personalized, Proactive Support Optimized Performance and Value Operational Excellence and accelerating time to value 18
  • 19. 19