2. Agenda
• 9:30 Otvaranje Oracle Services dana
Marin Tadić, generalni direktor Oracle Hrvatska d.o.o.
• 9:50 Oracle Services Strategy
Henrik Wegge-Berg, Regional Vice President
Eastern Europe & CIS
• 10:10 Making the most of Oracle Services
Slavko Rožič, Customer Services Director
• 10:30 Pauza
• 10:50 Oracle Consulting overview + HNB regulatory solution
Davor Runjak, Consulting Sales Manager
• 11:20 Save money with Oracle University
Gokhan Uguroglu, Regional Sales Director, South East
Europe
• 11:40 "Iskustva u korištenju Oracle usluga"- PBZ
Mario Vujec, Privredna Banka Zagreb
• 12:00 Ručak i druženje
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4. Managing IT in a Downturn
CIO Magazine
“IT Leaders can play a critical role in delivering value to
an organization- in good times and in bad. By focusing
organization-
on IT operational improvement, IT leaders can drive the
highest levels of system performance, availability, and
security while simultaneously lowering the costs of
maintaining the infrastructure.”
4
5. Oracle Services Deep Expertise:
• More than 38.000 Service
- Service Leadership in Software, Hardware and
Professionals in Consulting,
Systems Oracle University and Customer
Services
• More than 21,000 Developers
• Thousands of partners
Delivering Services every day
Complete Coverage:
• Services can cover the Total IT
Lifecycle
• Support Entire Software Stack
and SUN Systems
• 2000+ Products and versions
• Local knowledge
Critical mass / Global scale Local relationship Global Presence:
Service Innovation Local touch and delivery • 145 Countries
Industry Leadership Local Coordination • Many languages covered (and
even more through our
Partners)
• All Time zones (24/7 support)
5
6. Our Mission
Your Success
Higher Business Lower total cost of Lower Business
Value ownership
Risk
Drive better business results Drive down labor costs
through better software through better systems Reduce IT project failure rate
utilization management and
maintenance across the Eliminate business disruption
Accelerate new product and
entire IT solution lifecycle and single points of failure
technology adoption
+ Reduce IT asset cost through + Improve change management
Drive competitiveness
better utilization
through better productivity Enhance security
Eliminate complexity via
Enhance speed and agility horizontal and vertical Leverage industry and Oracle
integration best practices to optimize
results
Offer extensive technical and
end-user training
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7. Oracle Services – Your success
Training Strategies for Successful
Technology Deployments
Transforming Your Business with
Measurable Results
Free Access to Product Updates and
Innovation, Personalized, Proactive Support
Optimized Performance and Value
Operational Excellence and accelerating time
To value
7
8. Training Strategies for Successful you make your
Oracle University helps
Technology Deployments
technology Strategies successful.
• Learn Oracle technologies from the source
• 352.000 students trained per year
• 480 Instructors and more than 24 languages
supported
• 1,300 instructor-led class titles
• 780 classes taught every week
• 99% of students said they would recommend
Oracle University to others
• 100% student satisfaction guarantee
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9. What Differentiates Oracle University?
First to market
Complete Job role Training
Flexible training formats and content
High Student Satisfaction
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10. Transforming Your Business with
Measurable Results
• More than 20.000 consultants World Wide
• Global organization with local execution
• Deep vertical industry expertise
• Unparalleled expertise across all Oracle Products
• Effective implementation services with proven methods
• Working well together with Partners
• Extensive reference base of successful projects
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11. What Differentiates Oracle Consulting?
We are the Experts
Collaborate with Oracle Strategy and
Development groups
Use proven implementation methods
Focal point for Product
knowledge sharing
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12. Free Access to Product Updates and
Innovation, Personalized, Proactive Support
• Unmatched Global Scale
• Unlimited subscription to future products and
support innovations
• Free upgrades and product enhancements
• Local touch from our Customer Services Managers
• Your investment is protected for Life through our
Lifetime Support
• Optimize Hardware (SUN) and Software Support
• Most advanced, personalized, proactive support
platform in the industry
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13. What are the Benefits?
Personalized Service Request Priority Knowledge Base
Dashboard Management Handling
Patch Advice & Configuration Inventory Reporting
Healthchecks Recommendations Management
60K+ Members
Web 2.0 Oracle Expert Community
Peer Community Capabilities Community Knowledge
Seamless Enterprise
Manager Integration Services Integration
55+ Support Interfaces
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13
14. Optimized Performance and Value
• Even more personalized, proactive and local service for both
Software and SUN Systems
• 1200+ experts in Europe
• Regional Expertise Centre in Romania
• 1000+ customers in Europe
• Very high Customer Satisfaction
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15. Why Advanced Customer Services?
Tailored services
Increase flexibility
Reduce operational cost
Increase end user satisfaction
15
16. Operational Excellence and accelerating
time to value
• Over 4.5 million users
• World’s largest Linux application grid in Austin Texas
• Can manage technology, enterprise applications and
some 3rd party solutions
• 84% of customers on most current releases
• Can be managed @Oracle or @Customer
• Oracle On Demand is ranked #2 in the Top 50 Best
Managed Outsourcing Companies, 2009
16
17. Why Oracle On Demand ?
Accelerated value
Reduced risk
Flexibility and Choice
Predictable cost
17
18. Oracle Services = Your success
Training Strategies for Successful
Technology Deployments
Transforming Your Business with
Measurable Results
Free Access to Product Updates and
Innovation, Personalized, Proactive Support
Optimized Performance and Value
Operational Excellence and accelerating
time to value
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