1. Serco GmbH - Company Presentation 11th April 2011 More efficiency, better quality Managing Change competently

2. Serco => Service Company

3. Serco => Service Company 70.000 employees 30 nations 3.970 bn £ turnover (2009)

4. Serco Group plc Turnover and Profit

5. Serco GmbH in Summary 600 employees in Germany

6. Integrated Services Support Services from one Source Technical Facility Management Commercial Facility Management Infrastructural Facility Management Development and Optimization of Operations Concepts Economical Operation Models Design and Realisation of Site Concepts

7. Engineering Systems Design Platform Components Selection Systems Integration Services From Vision to Deployment on Site

8. Technical Support Technical Documentation Maintenance and Repair Testing and Certifying Spare Parts Management Warehousing and Materiel Management Systems Support over the whole Life Cycle

9. Serco Training The Ideal Blend of Experience and Technology Training Development Production of Training Documentation Coaching and Consulting Classroom Training eLearning End-to-End Training

10. Serco IT Services Solutions from one Source Consulting IT Infrastructure IT Operation Software Development Media Production Compliance IT Services providing excellent Consultancy Competence

11. Our Leadership Principles We foster an entrepreneurial culture We enable People to excel We deliver our promises We build trust and respect We aim at Long-term partnerships We accept new challenges

12. Serco GmbH Bringing Service to Life ! Serco GmbH Justus-von-Liebig-Str. 18 53121 Bonn Germany www.serco.de www.serco.com