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There’s a bot in my library!
Danielle Kane
SCIUG 2013 Conference
Wednesday, October 23 at Cal Poly Pomona
Overview
•

Program-O

•

Web-based chatbot

•

Staff: 1 librarian, 1 programmer, 1 library assistant

•

Focus Group: 13 library staff who provide feedback

•

Explored possibility of working with University of Nebraska-Lincoln
Development Phase
Team Phase
Prototype Phase

•

•

•

67 General .aiml files

•
•

Download from Program-O community
Biography, history, literature astrology, etc.

Original programing

•
•

Library related information
Locations, printing, library cards, course reserves, etc.

Subject Analysis

•

Project to identify resources to be recommended based on keywords
Creating Buzz

http://goo.gl/VzkteG
General Files
• Responses about women:
•
•

<category><pattern>WHO IS MRS WASHINGTON</pattern><template>Martha
Washington, wife of George.</template></category>
<category><pattern>WHO IS MARIE CURIE</pattern><template><formal> <set
name="he"> <set name="topic">
Marie Curie. </set> </set>
</formal>Discovered radium.</template></category>

• Slightly judgmental:
•
•

<category><pattern>WHO IS GERHARD
SCHROEDER</pattern><template><formal><set
name="he">Schroeder</set></formal>was the Chancellor of Germany from 19982005. Christian Drossman said he is a complete idiot.</template></category>
<category><pattern>WHO IS GARTH BROOKS</pattern><template>A boring country
singer with delusions of grandeur.</template></category>
Categories

<category><pattern>WHO CAN USE E-RESERVES</pattern>

<template>Current UCI students (including Extension), faculty,
and staff.</template></category>
Symbolic Reduction
• Scanners
o Q: Scanners

• * Scanners
o Q: I’m looking for scanners.

• Scanners *
o Scanners, I need to find one.

• * Scanners *
o I need to find the scanners in the Langson Library.
Recursion
<category><pattern>SCANNER LOCATION</pattern>
<template>Scanners are available in Langson Library and Ayala Science Library.
Check our <a href=" http://www.lib.uci.edu/services/printing.html?tab=2"
target="_blank">printing page</a> for more information</template></category>
<category><pattern>* WHERE ARE THE SCANNERS *</pattern>
<template><srai>SCANNER LOCATION</srai></template></category>
<category><pattern>WHERE ARE THE SCANNERS *</pattern>
<template><srai>SCANNER LOCATION</srai></template></category>
<category><pattern>* WHERE ARE THE SCANNERS</pattern>
<template><srai>SCANNER LOCATION</srai></template></category>
<category><pattern>WHERE ARE THE SCANNERS</pattern>
<template><srai>SCANNER LOCATION</srai></template></category>
Research Help: Libguides
Research Help: Recommending Databases
Program Flow
<?xml version="1.0" encoding="ISO-8859-1"?>
<aiml version="1.0">
<category>
<pattern>I WANT MORE INFORMATION ON *</pattern>
<template><think><set name="topic">booksorarticles</set><set name="search"><star /></set></think>Did you want books or
articles on <star />?</template>
</category>
<topic name="booksorarticles">
<category>
<pattern>BOOKS</pattern>
<template>Visit our ANTPAC site at to find more books on <get name="search" />. <antpac><get name="search"
/></antpac>.</template>
</category>
<category>
<pattern>ARTICLES</pattern>
<template>Here is where you can find articles about <get name="search" />. </template>
</category>

<category>
<pattern>BOTH</pattern>
<template>Well, aren't you demanding!</template>
</category>
</topic>
Example
<category><pattern>GHOST PLAYS</pattern>

<template><think><set name=“it”>articles on<get
name=“subject”/></set></think>We recommend you start your research
with the following resources, <a href=" http://uclibs.org/PID/113654"
target="_blank">Play Index</a> and/or <a href=“
http://infotrac.galegroup.com/itweb/univca20?db=LCO" target="_blank">
Drama Criticism.</a> For more resources take a look at the <a href="
http://libguides.lib.uci.edu/drama" target="_blank"> Drama LibGuide.</a> If
you need more help please contact <a href="
http://www.lib.uci.edu/services/ask/ask-a-librarian.html" target="_blank">
Ask a Librarian.</a></template></category>
Testing: Phase 1 and 2
Thanks !
Danielle Kane
Research Librarian for Emerging Technologies and Service Innovation

Interim Education Librarian
Email: kaned@uci.edu

http://goo.gl/5xQwD

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There’s a bot in my library!

  • 1. There’s a bot in my library! Danielle Kane SCIUG 2013 Conference Wednesday, October 23 at Cal Poly Pomona
  • 2. Overview • Program-O • Web-based chatbot • Staff: 1 librarian, 1 programmer, 1 library assistant • Focus Group: 13 library staff who provide feedback • Explored possibility of working with University of Nebraska-Lincoln
  • 3.
  • 6. Prototype Phase • • • 67 General .aiml files • • Download from Program-O community Biography, history, literature astrology, etc. Original programing • • Library related information Locations, printing, library cards, course reserves, etc. Subject Analysis • Project to identify resources to be recommended based on keywords
  • 8. General Files • Responses about women: • • <category><pattern>WHO IS MRS WASHINGTON</pattern><template>Martha Washington, wife of George.</template></category> <category><pattern>WHO IS MARIE CURIE</pattern><template><formal> <set name="he"> <set name="topic"> Marie Curie. </set> </set> </formal>Discovered radium.</template></category> • Slightly judgmental: • • <category><pattern>WHO IS GERHARD SCHROEDER</pattern><template><formal><set name="he">Schroeder</set></formal>was the Chancellor of Germany from 19982005. Christian Drossman said he is a complete idiot.</template></category> <category><pattern>WHO IS GARTH BROOKS</pattern><template>A boring country singer with delusions of grandeur.</template></category>
  • 9. Categories <category><pattern>WHO CAN USE E-RESERVES</pattern> <template>Current UCI students (including Extension), faculty, and staff.</template></category>
  • 10. Symbolic Reduction • Scanners o Q: Scanners • * Scanners o Q: I’m looking for scanners. • Scanners * o Scanners, I need to find one. • * Scanners * o I need to find the scanners in the Langson Library.
  • 11. Recursion <category><pattern>SCANNER LOCATION</pattern> <template>Scanners are available in Langson Library and Ayala Science Library. Check our <a href=" http://www.lib.uci.edu/services/printing.html?tab=2" target="_blank">printing page</a> for more information</template></category> <category><pattern>* WHERE ARE THE SCANNERS *</pattern> <template><srai>SCANNER LOCATION</srai></template></category> <category><pattern>WHERE ARE THE SCANNERS *</pattern> <template><srai>SCANNER LOCATION</srai></template></category> <category><pattern>* WHERE ARE THE SCANNERS</pattern> <template><srai>SCANNER LOCATION</srai></template></category> <category><pattern>WHERE ARE THE SCANNERS</pattern> <template><srai>SCANNER LOCATION</srai></template></category>
  • 14. Program Flow <?xml version="1.0" encoding="ISO-8859-1"?> <aiml version="1.0"> <category> <pattern>I WANT MORE INFORMATION ON *</pattern> <template><think><set name="topic">booksorarticles</set><set name="search"><star /></set></think>Did you want books or articles on <star />?</template> </category> <topic name="booksorarticles"> <category> <pattern>BOOKS</pattern> <template>Visit our ANTPAC site at to find more books on <get name="search" />. <antpac><get name="search" /></antpac>.</template> </category> <category> <pattern>ARTICLES</pattern> <template>Here is where you can find articles about <get name="search" />. </template> </category> <category> <pattern>BOTH</pattern> <template>Well, aren't you demanding!</template> </category> </topic>
  • 15. Example <category><pattern>GHOST PLAYS</pattern> <template><think><set name=“it”>articles on<get name=“subject”/></set></think>We recommend you start your research with the following resources, <a href=" http://uclibs.org/PID/113654" target="_blank">Play Index</a> and/or <a href=“ http://infotrac.galegroup.com/itweb/univca20?db=LCO" target="_blank"> Drama Criticism.</a> For more resources take a look at the <a href=" http://libguides.lib.uci.edu/drama" target="_blank"> Drama LibGuide.</a> If you need more help please contact <a href=" http://www.lib.uci.edu/services/ask/ask-a-librarian.html" target="_blank"> Ask a Librarian.</a></template></category>
  • 17. Thanks ! Danielle Kane Research Librarian for Emerging Technologies and Service Innovation Interim Education Librarian Email: kaned@uci.edu http://goo.gl/5xQwD