A short introduction to the basic concepts of emotional and social intelligence, many terms and concepts introduced in Daniel Goleman's book Social Intelligence.

1. Emotional Intelligence and
Interpersonal Dynamics
Christopher Zobrist
czobrist@cal.berkeley.edu

2. Where do emotions come from?

4. Functional Magnetic Resonance Imaging
(FMRI)
Hearing Words Seeing Words

5. Important Parts of the Brain
Executive Center
(PFC)
Emotional Center
(Limbic System)
Survival Mechanism
(Amygdala) ADSL Connection
(Spindle Cells)

6. Left vs Right Brain Activities
Left Right
Logical Emotional
Calculating Creative
Sequential Synchronous
Detail- Big-Picture
Oriented Thinking
_________ __________
Computer Artist

7. Moods and Left vs Right PFC Activity
PFC
(Pre-Frontal
Cortex)
Good Middle of Bad
Moods the Road Moods

8. Emotions &
Decision-Making

9. Self-Mastery
Self-Awareness Self-Regulation Self-Motivation

10. Kids and Marshmallows

11. Self-Mastery Empathy

12. Empathy and Mirror Neurons

13. - Attunement
- Synchrony
- Empathic Accuracy

14. Six Universal Facial Expressions

15. Facial Action Coding System (FACS)

16. Micro-Expressions

17. Social Contagion

18. Empathy Social Skills

19. Social Cognition

21. On-line Social Networks

22. Off-line Social Networks
Anyone
(even You!) Kevin
Bacon

23. - Self-Presentation
- Influence
- Concern
RECOMMENDED READING RECOMMENDED READING
Social Intelligence Never Eat Alone
Daniel Goleman Keith Ferrazzi

24. Are Emotions Important?
olving Crea
ble m-S tivity
Pro
kills
ial S
Interpers
onal Con
ager f lict
Man
Emotions Affect
Custo Commun
me r Ser v i cation
ice
dership tiva tion
Lea Mo

25. Review Questions
• What part of the brain do emotions come
from?
• How many universal facial expressions do all
Humans use to express emotion?
• What are the first three parts of emotional
intelligence?
• What are “mirror neurons”?