SlideShare ist ein Scribd-Unternehmen logo
1 von 23
Downloaden Sie, um offline zu lesen
Customer Service
Meghan Campbell, Chris Jones, Hannah Kelliher, and
Lenora Willis
Schedule for the day!
• 9:00-9:15: Welcome and Breakfast!
• 9:15-9:30: Introductions and go over the day’s schedule.
• 9:30-9:45: Where the Wind Blows.
• 9:45-10:30: Knowledge of your campus!
• 10:30-10:45: BREAK!
• 10:45-11:30: Resource Tour.
• 11:30-12:00: Discussion about the morning.
• 12:00-1:00: LUNCH
• 12:45-1:45: Diversity Training Part One.
Schedule for the Day Continued
• 1:45-2:45: Diversity: Part two.
• 2:45-3:00: BREAK!
• 3:00-4:00: Mediation and Conflict Resolution.
• 4:00-5:15: Communication and Positivity.
• 5:15-5:30: Questions, Comments, and Concerns.
Where the Wind Blows
Know your Campus!
❖Knowledge of Your Campus!
College Knowledge Treasure Hunt…
• 5 minute Introduction session.
• 30-minute college wide scavenger hunt!
• Student Ambassadors will answer 12-15
questions related to the college.
University Departments
• Career Services
• Counseling & Health
• Disability Services
• Residence Life
• Campus Police
• Registrar’s Office
• Financial Aid
• Bursar’s Office
• International Student Office
University Departments Cont’d
• Library
• Civic Engagement / Inclusion
• Athletics
• Student Activities / Clubs
Debriefing / Questions / Comments
University Departments Cont’d
Diversity: Part One
Microaggressions
• Definition
• The types of Microaggressions:
o Micro-assaults
o Micro-insults
o Micro-Validations
What is the Hidden Message?
• The presenter and the student ambassadors go through
scenarios and as a group try to figure out what the
hidden message is.
Stereotypes
•
• Definition of Stereotypes
• Discuss with ambassadors about where
stereotypes originate.
• Why is it important for ambassadors to have an
understanding of stereotypes?
What Would you do?
•
• Have the ambassadors watch the video
of a clip from the show “What would you
do?”
Racial Sorting
• The ambassadors will complete the
Racial Sorting exercise as a team.
Diversity: Part Two
The DOT Exercise
• Dominant Culture and Culture Identity
Messages discussed.
• The ambassadors complete the DOT
exercise.
• Discussion of the exercise. Presenter has
leading questions provided to him or her.
Mediation and Conflict
Resolution
Mediation and Conflict
Resolution
• Types of Communication
• 5 Habits of Highly Effective
Communicators
o Big Bang Theory Video Clips
• What Color are You?
o Activity
o Discussion
Communication & Positivity
• Creator vs. Victim
o Defining
o Language
• Mastering Creator Language Activity
o Discussion
• Have To/ Choose To Activity
o Discussion
Communication & Positivity
EVALUATIONS
Questions?

Weitere ähnliche Inhalte

Ähnlich wie Ambassador dec 3 presentation final

Telling a good story
Telling a good storyTelling a good story
Telling a good storygenerationprx
 
Top Ten Reasons to Attend D2L Fusion
Top Ten Reasons to Attend D2L FusionTop Ten Reasons to Attend D2L Fusion
Top Ten Reasons to Attend D2L FusionD2L
 
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion D2L Barry
 
Peer Mentor Training
Peer Mentor Training Peer Mentor Training
Peer Mentor Training KeriC325
 
business commuication ppt.ppt
business commuication ppt.pptbusiness commuication ppt.ppt
business commuication ppt.pptMuntherMurjan1
 
World Cafe: Using dialogue to market your IB Programme
World Cafe:  Using dialogue to market your IB ProgrammeWorld Cafe:  Using dialogue to market your IB Programme
World Cafe: Using dialogue to market your IB ProgrammeRachael Moyer
 
Global nomads in transition 2 2014
Global nomads in transition 2 2014Global nomads in transition 2 2014
Global nomads in transition 2 2014lisluandaprimary
 
Not Another Paper: Alternative Assessments with Technology
Not Another Paper: Alternative Assessments with TechnologyNot Another Paper: Alternative Assessments with Technology
Not Another Paper: Alternative Assessments with TechnologyEdTechTeacher.org
 
Mentorship training 3hr
Mentorship training 3hrMentorship training 3hr
Mentorship training 3hrKeriC325
 
Quality teaching.coquitlam burnaby.april 2013
Quality teaching.coquitlam burnaby.april 2013Quality teaching.coquitlam burnaby.april 2013
Quality teaching.coquitlam burnaby.april 2013Faye Brownlie
 
Global Nomads LIS Presentation
Global Nomads LIS PresentationGlobal Nomads LIS Presentation
Global Nomads LIS PresentationNicole Schmidt
 
What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?Kazunori Nozawa
 
CLS Week 1: "Culture Shock"
CLS Week 1: "Culture Shock"CLS Week 1: "Culture Shock"
CLS Week 1: "Culture Shock"Kobame
 
NEPA BlogCon 2015: Master Deck
NEPA BlogCon 2015:  Master DeckNEPA BlogCon 2015:  Master Deck
NEPA BlogCon 2015: Master DeckNEPA BlogCon
 
APM London Branch: Improve your networking at professional events, Bryant Yates
APM London Branch: Improve your networking at professional events, Bryant YatesAPM London Branch: Improve your networking at professional events, Bryant Yates
APM London Branch: Improve your networking at professional events, Bryant YatesAssociation for Project Management
 
Some lights on how culture, ethnicity and language operate in counselling and...
Some lights on how culture, ethnicity and language operate in counselling and...Some lights on how culture, ethnicity and language operate in counselling and...
Some lights on how culture, ethnicity and language operate in counselling and...Kou Kunishige
 

Ähnlich wie Ambassador dec 3 presentation final (20)

Telling a good story
Telling a good storyTelling a good story
Telling a good story
 
Top Ten Reasons to Attend D2L Fusion
Top Ten Reasons to Attend D2L FusionTop Ten Reasons to Attend D2L Fusion
Top Ten Reasons to Attend D2L Fusion
 
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion
D2L Webinar - April 5, 2016 - Top Ten Reasons to Attend Fusion
 
Norton Field Guide for Speaking 5.2
Norton Field Guide for Speaking 5.2Norton Field Guide for Speaking 5.2
Norton Field Guide for Speaking 5.2
 
Peer Mentor Training
Peer Mentor Training Peer Mentor Training
Peer Mentor Training
 
business commuication ppt.ppt
business commuication ppt.pptbusiness commuication ppt.ppt
business commuication ppt.ppt
 
World Cafe: Using dialogue to market your IB Programme
World Cafe:  Using dialogue to market your IB ProgrammeWorld Cafe:  Using dialogue to market your IB Programme
World Cafe: Using dialogue to market your IB Programme
 
Global nomads in transition 2 2014
Global nomads in transition 2 2014Global nomads in transition 2 2014
Global nomads in transition 2 2014
 
Not Another Paper: Alternative Assessments with Technology
Not Another Paper: Alternative Assessments with TechnologyNot Another Paper: Alternative Assessments with Technology
Not Another Paper: Alternative Assessments with Technology
 
Mentorship training 3hr
Mentorship training 3hrMentorship training 3hr
Mentorship training 3hr
 
Quality teaching.coquitlam burnaby.april 2013
Quality teaching.coquitlam burnaby.april 2013Quality teaching.coquitlam burnaby.april 2013
Quality teaching.coquitlam burnaby.april 2013
 
Global Nomads LIS Presentation
Global Nomads LIS PresentationGlobal Nomads LIS Presentation
Global Nomads LIS Presentation
 
What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?
 
Global Classroom Training- Spring 2014
Global Classroom Training- Spring 2014Global Classroom Training- Spring 2014
Global Classroom Training- Spring 2014
 
CLS Week 1: "Culture Shock"
CLS Week 1: "Culture Shock"CLS Week 1: "Culture Shock"
CLS Week 1: "Culture Shock"
 
NEPA BlogCon 2015: Master Deck
NEPA BlogCon 2015:  Master DeckNEPA BlogCon 2015:  Master Deck
NEPA BlogCon 2015: Master Deck
 
TEDxStormont Masterclass
TEDxStormont MasterclassTEDxStormont Masterclass
TEDxStormont Masterclass
 
Living diversity
Living diversityLiving diversity
Living diversity
 
APM London Branch: Improve your networking at professional events, Bryant Yates
APM London Branch: Improve your networking at professional events, Bryant YatesAPM London Branch: Improve your networking at professional events, Bryant Yates
APM London Branch: Improve your networking at professional events, Bryant Yates
 
Some lights on how culture, ethnicity and language operate in counselling and...
Some lights on how culture, ethnicity and language operate in counselling and...Some lights on how culture, ethnicity and language operate in counselling and...
Some lights on how culture, ethnicity and language operate in counselling and...
 

Mehr von czjones

Comparing 2 Career Services Offices Using CAS Standards
Comparing 2 Career Services Offices Using CAS StandardsComparing 2 Career Services Offices Using CAS Standards
Comparing 2 Career Services Offices Using CAS Standardsczjones
 
Cross Culture Paper
Cross Culture Paper Cross Culture Paper
Cross Culture Paper czjones
 
Top Ten Reasons To Attend Bunker Hill Community College
Top Ten Reasons To Attend Bunker Hill Community CollegeTop Ten Reasons To Attend Bunker Hill Community College
Top Ten Reasons To Attend Bunker Hill Community Collegeczjones
 
Issues paper
Issues paper Issues paper
Issues paper czjones
 
My Story
My StoryMy Story
My Storyczjones
 
2011 Spring Women's Soccer Flyer
2011 Spring Women's Soccer Flyer2011 Spring Women's Soccer Flyer
2011 Spring Women's Soccer Flyerczjones
 
Supervision Assessment Reflection Paper
Supervision Assessment Reflection PaperSupervision Assessment Reflection Paper
Supervision Assessment Reflection Paperczjones
 
Theories Of College Student Development
Theories Of College Student Development  Theories Of College Student Development
Theories Of College Student Development czjones
 
Organizations Of Higher Education Institutions
Organizations Of Higher Education Institutions Organizations Of Higher Education Institutions
Organizations Of Higher Education Institutions czjones
 
Current Issues: Soliders Story
Current Issues: Soliders StoryCurrent Issues: Soliders Story
Current Issues: Soliders Storyczjones
 
Analyzing the western states projected demographics through 2020
Analyzing the western states projected demographics through 2020Analyzing the western states projected demographics through 2020
Analyzing the western states projected demographics through 2020czjones
 
Multicultural Iissues Presentation
Multicultural Iissues PresentationMulticultural Iissues Presentation
Multicultural Iissues Presentationczjones
 
Mico Aggressions Impact On Society
Mico Aggressions Impact On SocietyMico Aggressions Impact On Society
Mico Aggressions Impact On Societyczjones
 

Mehr von czjones (15)

Comparing 2 Career Services Offices Using CAS Standards
Comparing 2 Career Services Offices Using CAS StandardsComparing 2 Career Services Offices Using CAS Standards
Comparing 2 Career Services Offices Using CAS Standards
 
Cross Culture Paper
Cross Culture Paper Cross Culture Paper
Cross Culture Paper
 
NODA
NODANODA
NODA
 
Top Ten Reasons To Attend Bunker Hill Community College
Top Ten Reasons To Attend Bunker Hill Community CollegeTop Ten Reasons To Attend Bunker Hill Community College
Top Ten Reasons To Attend Bunker Hill Community College
 
Issues paper
Issues paper Issues paper
Issues paper
 
My Story
My StoryMy Story
My Story
 
2011 Spring Women's Soccer Flyer
2011 Spring Women's Soccer Flyer2011 Spring Women's Soccer Flyer
2011 Spring Women's Soccer Flyer
 
Supervision Assessment Reflection Paper
Supervision Assessment Reflection PaperSupervision Assessment Reflection Paper
Supervision Assessment Reflection Paper
 
Theories Of College Student Development
Theories Of College Student Development  Theories Of College Student Development
Theories Of College Student Development
 
Organizations Of Higher Education Institutions
Organizations Of Higher Education Institutions Organizations Of Higher Education Institutions
Organizations Of Higher Education Institutions
 
Current Issues: Soliders Story
Current Issues: Soliders StoryCurrent Issues: Soliders Story
Current Issues: Soliders Story
 
Eco map
Eco mapEco map
Eco map
 
Analyzing the western states projected demographics through 2020
Analyzing the western states projected demographics through 2020Analyzing the western states projected demographics through 2020
Analyzing the western states projected demographics through 2020
 
Multicultural Iissues Presentation
Multicultural Iissues PresentationMulticultural Iissues Presentation
Multicultural Iissues Presentation
 
Mico Aggressions Impact On Society
Mico Aggressions Impact On SocietyMico Aggressions Impact On Society
Mico Aggressions Impact On Society
 

Kürzlich hochgeladen

URLs and Routing in the Odoo 17 Website App
URLs and Routing in the Odoo 17 Website AppURLs and Routing in the Odoo 17 Website App
URLs and Routing in the Odoo 17 Website AppCeline George
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionSafetyChain Software
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpinRaunakKeshri1
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introductionMaksud Ahmed
 
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher EducationIntroduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Educationpboyjonauth
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformChameera Dedduwage
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactdawncurless
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxiammrhaywood
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityGeoBlogs
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology  ( Production , Purification , and Application  ) Hybridoma Technology  ( Production , Purification , and Application  )
Hybridoma Technology ( Production , Purification , and Application ) Sakshi Ghasle
 
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdfssuser54595a
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13Steve Thomason
 
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxContemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxRoyAbrique
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfciinovamais
 

Kürzlich hochgeladen (20)

URLs and Routing in the Odoo 17 Website App
URLs and Routing in the Odoo 17 Website AppURLs and Routing in the Odoo 17 Website App
URLs and Routing in the Odoo 17 Website App
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpin
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1Código Creativo y Arte de Software | Unidad 1
Código Creativo y Arte de Software | Unidad 1
 
Introduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher EducationIntroduction to ArtificiaI Intelligence in Higher Education
Introduction to ArtificiaI Intelligence in Higher Education
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy Reform
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
Hybridoma Technology ( Production , Purification , and Application )
Hybridoma Technology  ( Production , Purification , and Application  ) Hybridoma Technology  ( Production , Purification , and Application  )
Hybridoma Technology ( Production , Purification , and Application )
 
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf
18-04-UA_REPORT_MEDIALITERAСY_INDEX-DM_23-1-final-eng.pdf
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
 
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxContemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdfTataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
 

Ambassador dec 3 presentation final

  • 1. Customer Service Meghan Campbell, Chris Jones, Hannah Kelliher, and Lenora Willis
  • 2. Schedule for the day! • 9:00-9:15: Welcome and Breakfast! • 9:15-9:30: Introductions and go over the day’s schedule. • 9:30-9:45: Where the Wind Blows. • 9:45-10:30: Knowledge of your campus! • 10:30-10:45: BREAK! • 10:45-11:30: Resource Tour. • 11:30-12:00: Discussion about the morning. • 12:00-1:00: LUNCH • 12:45-1:45: Diversity Training Part One.
  • 3. Schedule for the Day Continued • 1:45-2:45: Diversity: Part two. • 2:45-3:00: BREAK! • 3:00-4:00: Mediation and Conflict Resolution. • 4:00-5:15: Communication and Positivity. • 5:15-5:30: Questions, Comments, and Concerns.
  • 6. ❖Knowledge of Your Campus! College Knowledge Treasure Hunt… • 5 minute Introduction session. • 30-minute college wide scavenger hunt! • Student Ambassadors will answer 12-15 questions related to the college.
  • 7. University Departments • Career Services • Counseling & Health • Disability Services • Residence Life
  • 8. • Campus Police • Registrar’s Office • Financial Aid • Bursar’s Office • International Student Office University Departments Cont’d
  • 9. • Library • Civic Engagement / Inclusion • Athletics • Student Activities / Clubs Debriefing / Questions / Comments University Departments Cont’d
  • 11. Microaggressions • Definition • The types of Microaggressions: o Micro-assaults o Micro-insults o Micro-Validations
  • 12. What is the Hidden Message? • The presenter and the student ambassadors go through scenarios and as a group try to figure out what the hidden message is.
  • 13. Stereotypes • • Definition of Stereotypes • Discuss with ambassadors about where stereotypes originate. • Why is it important for ambassadors to have an understanding of stereotypes?
  • 14. What Would you do? • • Have the ambassadors watch the video of a clip from the show “What would you do?”
  • 15. Racial Sorting • The ambassadors will complete the Racial Sorting exercise as a team.
  • 17. The DOT Exercise • Dominant Culture and Culture Identity Messages discussed. • The ambassadors complete the DOT exercise. • Discussion of the exercise. Presenter has leading questions provided to him or her.
  • 20. • Types of Communication • 5 Habits of Highly Effective Communicators o Big Bang Theory Video Clips • What Color are You? o Activity o Discussion Communication & Positivity
  • 21. • Creator vs. Victim o Defining o Language • Mastering Creator Language Activity o Discussion • Have To/ Choose To Activity o Discussion Communication & Positivity