Colocation providers can vary considerably in the types of onsite data center services they provide to their enterprise customers. Examples run the gamut, including, switching out back up tapes, rebooting servers, installing new hardware, swapping out hard drives, recovering servers and more. Learn more about Data Center Services by visiting http://www.cyrusone.com/.

1. DATA CENTER SERVICES
THE IMPORTANCE OF ONSITE SUPPORT

2. DATA CENTER SERVICES
THE IMPORTANCE OF ONSITE SUPPORT
 Colocation providers vary considerably with the types of onsite services they offer
 Examples are: switching out back-up tapes, rebooting servers, installing new hardware,
swapping out hard drives, recovering servers and more
 As onsite services vary, so does pricing arrangements. Regardless, customer must make
sure that their providers are available around the clock for support

3. DATA CENTER SERVICES
THE IMPORTANCE OF ONSITE SUPPORT
The Value-Add of Onsite Data Center Ser vices
 Onsite services provide real value by saving enterprises time and money
 Having a support team at your disposal 24/7
 Onsite data center services protect company against major losses resulting from
downtime
 Premium colocation providers develop business models to provide appropriate services.
This gives the customers the help they need with both physical server and colocation
requirements
 Some tasks cannot be performed remotely such as, swapping out a hard drive or recover a
server. Onsite services help setup, pre-configure, recover and maintain servers
 Onsite services also help with receiving shipped equipment and installing equipment and
cabinets

4. DATA CENTER SERVICES
THE IMPORTANCE OF ONSITE SUPPORT
Geographic Freedom
 Another major benefit is the freedom to collocate in a city other than your own
 The best colocation providers will have technical support experts fully trained and certified
to work on your equipment
 CyrusOne’s onsite data center services include a wide range of scheduled tasks, many of
which are routine maintenance and performed-related work items
 Onsite data center services include: Communications (status), Hardware Support, Health
Check, Installation (upgrade), Data Center Capacity Management, Removal, Replacement,
Reporting and Tape Management

5. ABOUT THE AUTHOR
NICOLE AGUILLARD IS MARKETING DIRECTOR FOR CYRUSONE, A
GLOBAL ENTERPRISE COLOCATION PROVIDER OPERATING 23
HIGHLY SECURE DATA CENTERS ACROSS THE UNITED STATES,
LONDON AND SINGAPORE. LEARN MORE ABOUT DATA CENTER
SERVICES BY VISITING HTTP://WWW.CYRUSONE.COM/.