A 60-minute webinar about how to implement flawlessly, introducing a Flawless Implementation Model and discussing best practices for training success.

1. Why Most Training Fails:
Five Keys for Flawless Implementation
March 26, 2013
© 2013 NetSpeed Learning Solutions. All rights reserved. 1

2. Webinar Objectives
• Define specific training goals that link to
your overall strategic objectives
• Ensure buy-in from multiple levels of
management
• Fully engage your learners during and after
the session to support learning transfer
• Build a training impact map to
communicate results to senior
management
© 2013 NetSpeed Learning Solutions. All rights reserved. 2

3. About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars and Peer
Power
• An expert in collaborative, engaging
virtual learning
• Committed to helping organizations
achieve flawless implementation
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4. Tweet
#flawless
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5. Purpose Poll
What got you
here today?
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6. Our Story
•Began as an independent consulting practice
1992 •Provided organization and leadership development to Pacific NW clients
•Developed NetSpeed Leadership (blended learning)
2000 •Expanded nationally
•Developed Blazing Service (blended learning)
2006 •Began to experiment with interactive, VILT using web conferencing
•Developed NetSpeed Fast Tracks™ (integrated learning system)
2007
•Rebranded the company as NetSpeed Learning Solutions
2008 •Repurposed all programs for VILT
•Introduced the Virtual Facilitator Trainer Certification course
2009 •Published Great Webinars
•Published Peer Power
2011 •Launched the Peer Power virtual training program
•Established as virtual learning experts
2012 •Wiley & Sons republish both Great Webinars and Peer Power
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7. Pulse Check
Have you ever experienced a failed training
implementation?
Yes
No
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8. Flawed Implementation
What causes a training
implementation to fail?
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9. Causes of Failure
• Poor instructional design
• Lack of managerial support
• Bad timing
• Learners unprepared to learn
• No organizational value or
visibility
• Poor facilitator/trainer
• Technology failure
• Wrong training method
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10. Cost of Failure Poll
What percentage of training fails?
10 – 35%
36 – 54%
55 – 74%
75 – 90%
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11. Failure Rate
• 31% (Knowledge Pool reported in the UK
Guardian)
• 90% (Robert Brinkerhoff’s research)
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12. Cost of Failure
What are the tangible and intangible costs of a
failed implementation?
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13. Dollars Wasted
• 31% - 90% of the $55.8 billion spent on
training in 2012
• $17.30 - $50.2 billion per
year wasted.
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14. Midsize Organization
• $2 million invested in employee training
• $620,000 to $1.8 million of that investment
was wasted.
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15. Jack Welch
“An organization’s ability to learn and
translate that learning into action is the
ultimate competitive advantage.”
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16. Define Success
Think of the most successful training
implementation you’ve experienced.
What made it so successful?
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17. Flawless Implementation
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18. Flawless Implementation
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19. Flawless Implementation
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20. Flawless Implementation
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21. Flawless Implementation
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22. Well-designed Curriculum
• How are skills, knowledge, and attitudes
being used on the job?
• What barriers might prevent learning from
being transferred?
• What should be done before,
during, and after training to
enhance learning transfer?
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23. Completion Rates
How do you achieve high completion
rates?
Why do learners complete any course?
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24. On-the-job Application
• Provide tools and resources
• Engage managers to support,
encourage, and reinforce
• Capture case examples from
learners
• Build communities of practice
(social media)
© 2013 NetSpeed Learning Solutions. All rights reserved. 24

25. Managerial Support
94% of learners who experienced
improved performance reported that
their manager provided support and
encouragement to attend and
apply the training.
Flawless Implementation white paper
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26. Performance Improvement
How can you document performance
improvement?
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27. Organizational Impact
• Build an impact map
• Identify key indicators
• Collect application examples and cases
• Report completion rates, application rates,
and success cases to senior management
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28. Impact Map
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29. Best Practices
• Organizational Support
• Managerial Support
• Training Impact Maps
• Post-class
Reinforcement
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30. Gaining Org Support
Why evidence have you seen of strong
organizational support?
Stakeholders engaged in design
Participants’ successes featured in newsletters
Active discussion forums
Programs have respected internal
“champions”
Senior management is apprised of results
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31. Organizational Support
• Create high visibility for key programs
• Engage critical stakeholders to identify key
issues, challenges, and business
drivers
• Leverage internal newsletters,
blogs, and discussion forums
• Identify senior management
“champions”
© 2013 NetSpeed Learning Solutions. All rights reserved. 31

32. Managerial Support
• Attend the training program
• Set goals with direct reports
• Reinforce on-the-job application
• Include training and skill
development goals in
performance reviews
• Collaborate with direct reports
to write and share case studies
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33. Gaining Managerial Support
How do you gain that level of managerial
support and buy-in?
© 2013 NetSpeed Learning Solutions. All rights reserved. 33

34. Building an Impact Map
• What skills are developed in this course?
Skills
• What critical tasks will the learner be able to
Critical complete as a result of training?
Tasks
• What impact will the performance of these tasks
Impacts have on the organization?
• What business results will be achieved due to
Business these impacts?
Results
Strategic • What strategic objectives will be supported?
Objectives
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35. Online Reinforcement
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36. NetSpeed Fast Tracks™
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37. Webinar Objectives
• Define specific training goals that link to
your overall strategic objectives
• Ensure buy-in from multiple levels of
management
• Fully engage your learners during and after
the session to support learning transfer
• Build a training impact map to
communicate results to senior
management
© 2013 NetSpeed Learning Solutions. All rights reserved. 37

38. Flawless Implementation
© 2013 NetSpeed Learning Solutions. All rights reserved. 38

39. Best Practices
• Organizational Support
• Managerial Support
• Training Impact Maps
• Post-class
Reinforcement
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40. Benefits
• Achieve flawless implementation
• Reduce wasted training dollars
• Offer ready-to-launch blended programs
• Report business impact
• Receive flexible, responsive service
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41. Let’s Take Action
What best practice will you take away from this
webinar?
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42. Take Our Survey
• Receive a link to download a new white paper on
Flawless Implementation
• Receive a link to view the slides
• Receive a link to view a recording of this webinar
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43. Q&A
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44. Thank You!
44