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Adobe Connect - eLearning Guild Presentation - Leading Collaborative Virtual teams 06-03-14

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Cynthia Clay
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© 2014 NetSpeed Learning Solutions. All rights reserved. 1 Leading Collaborative Virtual Teams June 3, 2014
© 2014 NetSpeed Learning Solutions. All rights reserved. 2 Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members
© 2014 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of experience • Author of Great Webinars • An expert in collaborative, engaging virtual learning
© 2014 NetSpeed Learning Solutions. All rights reserved. 4 Tweet #virtualteams
© 2014 NetSpeed Learning Solutions. All rights reserved. 5 Purpose What moved you to register for this webinar?
© 2014 NetSpeed Learning Solutions. All rights reserved. 6 Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12
© 2014 NetSpeed Learning Solutions. All rights reserved. 7 Who Uses Virtual Teams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379)
© 2014 NetSpeed Learning Solutions. All rights reserved. 8 Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008
© 2014 NetSpeed Learning Solutions. All rights reserved. 9 Poll Why does your organization use virtual teams? • include talent in multiple locations • increase collaboration • improve productivity • minimize travel costs • work on global projects
© 2014 NetSpeed Learning Solutions. All rights reserved. 10 Poll: Obstacles What primary obstacle causes virtual teams to fail? • Lack of systems and processes • Inability to build team cohesion • Time differences • Work distribution • Differing cultural norms • Poor communication • No access to technology
© 2014 NetSpeed Learning Solutions. All rights reserved. 11 Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007)
© 2014 NetSpeed Learning Solutions. All rights reserved. 12 Poll: Virtual Team Leaders What characteristics (qualities or skills) must team leaders demonstrate? • Listen well • Build trust • Establish clear expectations • Facilitate virtual meetings • Build consensus • Demonstrate cultural awareness • Maintain a sense of humor
© 2014 NetSpeed Learning Solutions. All rights reserved. 13 Virtual Leaders Must Provide…
© 2014 NetSpeed Learning Solutions. All rights reserved. 14 Your Virtual Game Plan™
© 2014 NetSpeed Learning Solutions. All rights reserved. 15 G Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 16 G Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 17 G Grow Trust
© 2014 NetSpeed Learning Solutions. All rights reserved. 18 Grow Trust G • Set expectations • Discuss norms • Establish communication channels • Respect time zones
© 2014 NetSpeed Learning Solutions. All rights reserved. 19 Virtual Presence
© 2014 NetSpeed Learning Solutions. All rights reserved. 20 Create Virtual Presence How can you help team members create virtual presence?
© 2014 NetSpeed Learning Solutions. All rights reserved. 21 A Attend to Diversity
© 2014 NetSpeed Learning Solutions. All rights reserved. 22 Attend to Diversity A • Create a Talented Expert directory • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences
© 2014 NetSpeed Learning Solutions. All rights reserved. 23 M Manage Accountability
© 2014 NetSpeed Learning Solutions. All rights reserved. 24 Manage Accountability M • Set clear goals and targets • Create processes to manage responsibilities and results • Have team members post progress reports
© 2014 NetSpeed Learning Solutions. All rights reserved. 25 E Expect Teamwork
© 2014 NetSpeed Learning Solutions. All rights reserved. 26 Expect Teamwork E
© 2014 NetSpeed Learning Solutions. All rights reserved. 27 Expect Teamwork E • Encourage collaboration • Brainstorm and problem solve • Have sub-teams meet outside team meetings
© 2014 NetSpeed Learning Solutions. All rights reserved. 28 Plan Meetings P
© 2014 NetSpeed Learning Solutions. All rights reserved. 29 Plan Meetings P • Prepare and send agendas in advance • Segment meetings: information-sharing, idea generation, project reporting • Document discussions and action items
© 2014 NetSpeed Learning Solutions. All rights reserved. 30 Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use?
© 2014 NetSpeed Learning Solutions. All rights reserved. 31 L Leverage Technology
© 2014 NetSpeed Learning Solutions. All rights reserved. 32 Leverage Technology L • Use Skype with video • Meet weekly via web conferencing • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces
© 2014 NetSpeed Learning Solutions. All rights reserved. 33 A Appreciate and Celebrate
© 2014 NetSpeed Learning Solutions. All rights reserved. 34 Appreciate and Celebrate A
© 2014 NetSpeed Learning Solutions. All rights reserved. 35 Appreciate and Celebrate A • Celebrate milestones and results in team meetings • Recognize individual and team contributions • Include appreciation in every conversation
© 2014 NetSpeed Learning Solutions. All rights reserved. 36 N Nurture Relationships
© 2014 NetSpeed Learning Solutions. All rights reserved. 37 Nurture Relationships N • Get to know each individual personally • Learn about hopes and dreams • Help them develop their careers
© 2014 NetSpeed Learning Solutions. All rights reserved. 38 The Virtual Team Leader
39© 2014 NetSpeed Learning Solutions. All rights reserved. • Link to download our eBook (The Other Side of the Desk). Take Our Survey
© 2014 NetSpeed Learning Solutions. All rights reserved. 40 Q & A
41 Thank You!

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Adobe Connect - eLearning Guild Presentation - Leading Collaborative Virtual teams 06-03-14

  • 1. © 2014 NetSpeed Learning Solutions. All rights reserved. 1 Leading Collaborative Virtual Teams June 3, 2014
  • 2. © 2014 NetSpeed Learning Solutions. All rights reserved. 2 Webinar Objectives • Design your “game plan” around eight practices • Bring attention, direction, and recognition to your virtual team • Build accountability among virtual team members
  • 3. © 2014 NetSpeed Learning Solutions. All rights reserved. 3 About Cynthia Clay • 25+ years of experience • Author of Great Webinars • An expert in collaborative, engaging virtual learning
  • 4. © 2014 NetSpeed Learning Solutions. All rights reserved. 4 Tweet #virtualteams
  • 5. © 2014 NetSpeed Learning Solutions. All rights reserved. 5 Purpose What moved you to register for this webinar?
  • 6. © 2014 NetSpeed Learning Solutions. All rights reserved. 6 Definition “groups of individuals who work across time, space, and organizational boundaries and who interact primarily through electronic communications” Source: SHRM, Virtual Teams, 7/13/12
  • 7. © 2014 NetSpeed Learning Solutions. All rights reserved. 7 Who Uses Virtual Teams? 46% of organizations polled 66% of multi-national organizations Source: SHRM, Virtual Teams, 7/13/12 (n = 379)
  • 8. © 2014 NetSpeed Learning Solutions. All rights reserved. 8 Who Uses Them? In companies of 10,000+ employees, 80% rely on virtual teams. Source: i4cp, 2008
  • 9. © 2014 NetSpeed Learning Solutions. All rights reserved. 9 Poll Why does your organization use virtual teams? • include talent in multiple locations • increase collaboration • improve productivity • minimize travel costs • work on global projects
  • 10. © 2014 NetSpeed Learning Solutions. All rights reserved. 10 Poll: Obstacles What primary obstacle causes virtual teams to fail? • Lack of systems and processes • Inability to build team cohesion • Time differences • Work distribution • Differing cultural norms • Poor communication • No access to technology
  • 11. © 2014 NetSpeed Learning Solutions. All rights reserved. 11 Darn Hard “Leadership in my book comes down to communication. But communicating in person and communicating electronically are not the same thing. It is darn hard to motivate and inspire from long distance.” Manager quoted in “Leading Virtual Teams,” Academy of Management Perspectives (February 2007)
  • 12. © 2014 NetSpeed Learning Solutions. All rights reserved. 12 Poll: Virtual Team Leaders What characteristics (qualities or skills) must team leaders demonstrate? • Listen well • Build trust • Establish clear expectations • Facilitate virtual meetings • Build consensus • Demonstrate cultural awareness • Maintain a sense of humor
  • 13. © 2014 NetSpeed Learning Solutions. All rights reserved. 13 Virtual Leaders Must Provide…
  • 14. © 2014 NetSpeed Learning Solutions. All rights reserved. 14 Your Virtual Game Plan™
  • 15. © 2014 NetSpeed Learning Solutions. All rights reserved. 15 G Grow Trust
  • 16. © 2014 NetSpeed Learning Solutions. All rights reserved. 16 G Grow Trust
  • 17. © 2014 NetSpeed Learning Solutions. All rights reserved. 17 G Grow Trust
  • 18. © 2014 NetSpeed Learning Solutions. All rights reserved. 18 Grow Trust G • Set expectations • Discuss norms • Establish communication channels • Respect time zones
  • 19. © 2014 NetSpeed Learning Solutions. All rights reserved. 19 Virtual Presence
  • 20. © 2014 NetSpeed Learning Solutions. All rights reserved. 20 Create Virtual Presence How can you help team members create virtual presence?
  • 21. © 2014 NetSpeed Learning Solutions. All rights reserved. 21 A Attend to Diversity
  • 22. © 2014 NetSpeed Learning Solutions. All rights reserved. 22 Attend to Diversity A • Create a Talented Expert directory • Build virtual presence (photos, bios, skills and experience) • Respect cultural norms and differences
  • 23. © 2014 NetSpeed Learning Solutions. All rights reserved. 23 M Manage Accountability
  • 24. © 2014 NetSpeed Learning Solutions. All rights reserved. 24 Manage Accountability M • Set clear goals and targets • Create processes to manage responsibilities and results • Have team members post progress reports
  • 25. © 2014 NetSpeed Learning Solutions. All rights reserved. 25 E Expect Teamwork
  • 26. © 2014 NetSpeed Learning Solutions. All rights reserved. 26 Expect Teamwork E
  • 27. © 2014 NetSpeed Learning Solutions. All rights reserved. 27 Expect Teamwork E • Encourage collaboration • Brainstorm and problem solve • Have sub-teams meet outside team meetings
  • 28. © 2014 NetSpeed Learning Solutions. All rights reserved. 28 Plan Meetings P
  • 29. © 2014 NetSpeed Learning Solutions. All rights reserved. 29 Plan Meetings P • Prepare and send agendas in advance • Segment meetings: information-sharing, idea generation, project reporting • Document discussions and action items
  • 30. © 2014 NetSpeed Learning Solutions. All rights reserved. 30 Keep Communication Flowing What technological tools contribute to open, effective communication on a virtual team? What virtual team workspaces do you use?
  • 31. © 2014 NetSpeed Learning Solutions. All rights reserved. 31 L Leverage Technology
  • 32. © 2014 NetSpeed Learning Solutions. All rights reserved. 32 Leverage Technology L • Use Skype with video • Meet weekly via web conferencing • Set up micro-blogs and IM • Implement project management software • Create virtual collaboration spaces
  • 33. © 2014 NetSpeed Learning Solutions. All rights reserved. 33 A Appreciate and Celebrate
  • 34. © 2014 NetSpeed Learning Solutions. All rights reserved. 34 Appreciate and Celebrate A
  • 35. © 2014 NetSpeed Learning Solutions. All rights reserved. 35 Appreciate and Celebrate A • Celebrate milestones and results in team meetings • Recognize individual and team contributions • Include appreciation in every conversation
  • 36. © 2014 NetSpeed Learning Solutions. All rights reserved. 36 N Nurture Relationships
  • 37. © 2014 NetSpeed Learning Solutions. All rights reserved. 37 Nurture Relationships N • Get to know each individual personally • Learn about hopes and dreams • Help them develop their careers
  • 38. © 2014 NetSpeed Learning Solutions. All rights reserved. 38 The Virtual Team Leader
  • 39. 39© 2014 NetSpeed Learning Solutions. All rights reserved. • Link to download our eBook (The Other Side of the Desk). Take Our Survey
  • 40. © 2014 NetSpeed Learning Solutions. All rights reserved. 40 Q & A