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Virtual Delivery at its Best
- 1. © 2014 NetSpeed Learning Solutions. All rights reserved. 1
20 ½ Free Tips
that Will Transform
Your Online Delivery
June 12, 2014
- 2. © 2014 NetSpeed Learning Solutions. All rights reserved. 22
Webinar Objectives
• Ten and a half things that go wrong
• Five ways to use Adobe Connect well
• Five little known features of Connect that
could transform your eLearning
- 3. © 2014 NetSpeed Learning Solutions. All rights reserved. 33
About Cynthia Clay
• Founder and CEO
• 25+ years of experience
• Began delivering web conference
training in 2004
• Author of Great Webinars
• Lead the Virtual Facilitator Trainer
Certification™ course
- 4. © 2014 NetSpeed Learning Solutions. All rights reserved. 44
Purpose
What is your primary purpose for
attending this session?
- 5. © 2014 NetSpeed Learning Solutions. All rights reserved. 55
Experience
How many webinars have you delivered?
10+ webinars
4 – 9 webinars
1 – 3 webinars
I’ve never delivered a webinar
- 6. © 2014 NetSpeed Learning Solutions. All rights reserved. 66
Mojo
“a power that may seem magical and that allows
someone to be very effective or successful”
- 7. © 2014 NetSpeed Learning Solutions. All rights reserved. 77
Mojo Crushers
Have you ever attended a
mojo-crushing webinar?
- 8. © 2014 NetSpeed Learning Solutions. All rights reserved. 88
Mojo Crushers
What crushes your mojo
in a virtual classroom?
- 9. © 2014 NetSpeed Learning Solutions. All rights reserved. 99
Mojo Crushers
Talking head presenter
Monotone voice
Reading slides
Little interaction
No peer-to-peer chatting
- 10. © 2014 NetSpeed Learning Solutions. All rights reserved. 1010
Q&A at the end
Bullet-point presentations
No slide graphics
Feeling “alone” on the event
Insurmountable technical
difficulties
More Mojo Crushers
- 11. © 2014 NetSpeed Learning Solutions. All rights reserved. 1111
Adult Learning Principles
Malcolm Knowles
(1913 – 1997)
Name one adult learning
principle.
- 12. © 2014 NetSpeed Learning Solutions. All rights reserved. 1212
• Adults need to be involved in the planning and
evaluation of their learning.
• Experience (mistakes included) provides the basis for
learning activities.
• Adults want to learn subjects that have immediate
relevance to their work or personal lives.
• Adult learning is problem-centered not
content-oriented.
Adult Learning Principles
- 13. © 2014 NetSpeed Learning Solutions. All rights reserved. 1313
Mojo Makers
- 14. © 2014 NetSpeed Learning Solutions. All rights reserved. 1414
The more you feel
like a lecturer, the
less effective you will
be in the virtual
classroom.
New Mindset
- 15. © 2014 NetSpeed Learning Solutions. All rights reserved. 1515
It’s a Visual Medium
Make your slides compelling.
- 16. © 2014 NetSpeed Learning Solutions. All rights reserved. 1616
Mojo Rule #1
Engage participants every 3
minutes with a poll, chat, or
request for feedback.
- 17. © 2014 NetSpeed Learning Solutions. All rights reserved. 1717
Your Tool Kit
Chat
Polling
Streaming Video
Annotation Tools
Emoticons/Status Icons
Video
Host/Producer
- 18. © 2014 NetSpeed Learning Solutions. All rights reserved. 1818
Chat
Uses Benefits
Ask questions of participants Engage attention
Encourage problem solving Activate their thinking
Build peer-to-peer dialogue Increase collaboration
Invite questions and observations Build commitment to the learning
community
- 19. © 2014 NetSpeed Learning Solutions. All rights reserved. 1919
Open Chat
- 21. © 2014 NetSpeed Learning Solutions. All rights reserved. 2121
Multiple Chats
- 24. © 2014 NetSpeed Learning Solutions. All rights reserved. 2424
Pairs Chat
- 25. © 2014 NetSpeed Learning Solutions. All rights reserved. 2525
Polling
Uses Benefits
Quiz participants to check learning Verify learning effectiveness
Quickly get learner feedback Engage participants easily
Share opinions and experiences Increase peer-to-peer learning
Check assumptions about your
audience
Tailor your presentation
Set up a lecture or discussion Engage their thinking functions
- 26. © 2014 NetSpeed Learning Solutions. All rights reserved. 2626
Build Awareness
- 28. © 2014 NetSpeed Learning Solutions. All rights reserved. 2828
Express Opinions
- 30. © 2014 NetSpeed Learning Solutions. All rights reserved. 3030
Test Learning
- 33. © 2014 NetSpeed Learning Solutions. All rights reserved. 3333
Streaming Video
Uses Benefits
Stream video of the presenter and
host
Create interest
Capture attention of visual learners
Build rapport
Decrease multi-tasking
Strengthen learner – facilitator
contract
- 34. © 2014 NetSpeed Learning Solutions. All rights reserved. 3434
Annotation Tools
Uses Benefits
Learners “point” at content on a
slide
Get fast feedback
Participants may label diagrams Test knowledge retained
Facilitation can conduct rapid polls Move quickly through content while
engaging learners
Host or facilitator can type learner
responses
Facilitate discussion and record key
points
Use pointer and highlighter on slide Direct learner attention
- 35. © 2014 NetSpeed Learning Solutions. All rights reserved. 3535
Whiteboard
- 36. © 2014 NetSpeed Learning Solutions. All rights reserved. 3636
Point to Problems
- 37. © 2014 NetSpeed Learning Solutions. All rights reserved. 3737
Emoticons/Status Icons
Uses Benefits
Check in with participants Quickly see
agreement/disagreement
Replace eye contact Confirm assumptions
Check the pulse of the class See who’s ready to move forward
Ask for volunteers Keep everyone on track
- 38. © 2014 NetSpeed Learning Solutions. All rights reserved. 3838
Status Icons
- 39. © 2014 NetSpeed Learning Solutions. All rights reserved. 3939
Status Icons
- 40. © 2014 NetSpeed Learning Solutions. All rights reserved. 4040
Video
Uses Benefits
Show short (< 2minutes) video Change the energy
Demonstrate skills or behaviors
Introduce a problem to solve
- 42. © 2014 NetSpeed Learning Solutions. All rights reserved. 4242
Manipulator
Think of a time when
you manipulated a
person or situation.
What motivated
you?
- 43. © 2014 NetSpeed Learning Solutions. All rights reserved. 4343
Manipulator Clues
What clues to
manipulation stand
out?
- 44. © 2014 NetSpeed Learning Solutions. All rights reserved. 4444
Host/Producer
Uses Benefits
Use the Host as your delivery
partner
Energize the workshop
Handle technology issues Don’t slow down your delivery
Answer logistical questions Provide personal support to
learners
Present role play and case
examples.
Create interest
- 45. © 2014 NetSpeed Learning Solutions. All rights reserved. 4545
Role Play on Camera
- 46. © 2014 NetSpeed Learning Solutions. All rights reserved. 4646
Get Learner Feedback
- 47. © 2014 NetSpeed Learning Solutions. All rights reserved. 4747
Technology Snafus
- 48. © 2014 NetSpeed Learning Solutions. All rights reserved. 4848
Technology Snafus
• Always schedule a dry run
• Arrive 30 minutes prior to your
webinar
• Use a host/producer to handle
technical issues
• Practice breakout rooms with real people
• Have a contingency plan for technology issues
- 49. © 2014 NetSpeed Learning Solutions. All rights reserved. 4949
The Zen of Delivery
Begin with a centered, calm mind
- 50. © 2014 NetSpeed Learning Solutions. All rights reserved. 5050
Action Planning
• One thing I can do….
• One thing my team can do….
• One thing my organization can do….
• One other thought….
- 51. © 2014 NetSpeed Learning Solutions. All rights reserved. 5151
Questions?
- 52. © 2014 NetSpeed Learning Solutions. All rights reserved. 5252
Thank You Offers
• Attend a Virtual Facilitator Training course:
(July 16 – August 15)
• Receive a 20% discount
• Use promo code
“RD” when registering
• Download a free ebook
(From Chalkboard to
Keyboard)