Weitere ähnliche Inhalte Ähnlich wie Great Webinars ASTD New Mexico (20) Mehr von Cynthia Clay (20) Kürzlich hochgeladen (20) Great Webinars ASTD New Mexico1. Great Webinars
Crossing the Chasm to
High-Performance Virtual Learning
March 7, 2013
© 2013 NetSpeed Learning Solutions. All rights reserved. 1
2. Webinar Learning Objectives
• Avoid three common delivery errors
• Apply five techniques to transform your virtual
classroom
• Adopt three practices to reduce the impact of
technology snafus
© 2013 NetSpeed Learning Solutions. All rights reserved. 2
3. About Cynthia Clay
• 20+ years of experience
• Began delivering web conference training in 2004
• Expert on facilitating interactive web training
• Author of Great Webinars: how to create
interactive learning that is captivating, informative
and fun
• Leads the Virtual Facilitator Trainer Certification™
course
• Co-authored Peer Power: Transforming
Workplace Relationships
© 2013 NetSpeed Learning Solutions. All rights reserved. 3
4. Send a Chat Message
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5. Send a Chat Message
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6. Send a Private Chat Message
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7. Opening Poll
What is your primary purpose in
attending this webinar today?
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8. Opening Chat
What question have you brought today?
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9. What Can Go Wrong?
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10. Common Errors
1
Returning to a “talking head” presentation style
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11. Common Errors
The more you feel like a
lecturer, the less effective
you will be.
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12. Common Errors
2
Not allowing participants to chat with each other
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13. Common Errors
A stern teacher or parent
trying to get people’s attention
(and refusing to allow them to
talk) is not very effective.
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14. Common Errors
3
Designing boring, bullet point slides with no graphics
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15. Common Errors
If you’re Einstein, perhaps you can hold our
interest without interesting slides.
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18. Adult Learning Principles
• Adults need to be involved in the planning and
evaluation of their learning.
• Experience (mistakes included) provides the
basis for learning activities.
• Adults want to learn subjects that have immediate
relevance to their work or personal lives.
• Adult learning is problem-centered not content-
oriented.
(Source: Malcolm Knowles)
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19. 5 Techniques to Transform
1. Allow no more than 3 minutes between participant
interaction opportunities.
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20. Rule of Thumb
Engage participants every 3 minutes with a poll,
chat, request for feedback, etc.
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21. 5 Techniques to Transform
2. Mix it up with diverse use of polling.
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22. Polling
How often do you file, delete, or respond to an
e-mail without reading the entire message?
Sample Exercise: Writing for High-Speed Readers
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24. Project Evaluation
Recall a recent project that you’ve worked
on or led. Consider the evaluation questions
on the next several slides.
Sample Exercise: Managing Projects by Design
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25. Evaluation Poll
1. Did your project have clear objectives?
Sample Exercise: Managing Projects by Design
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26. Evaluation Poll
2. Was the project completed on time?
Sample Exercise: Managing Projects by Design
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27. Evaluation Poll
3. Was the project completed within budget?
Sample Exercise: Managing Projects by Design
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28. Evaluation Poll
4. Did the end result meet your goal?
Sample Exercise: Managing Projects by Design
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29. Evaluation Poll
5. Did the end result meet your standards of quality?
Sample Exercise: Managing Projects by Design
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30. Final Question
What would you do differently in hindsight?
Sample Exercise: Managing Projects by Design
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31. 5 Techniques to Transform
3. Build opportunities for participants to exchange ideas
and opinions using chat and voice.
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33. Root Causes
Objective
Facts
Goals
Roles
Work Methods
Core Values
Subjective
Sample Exercise: Transforming Team Conflict
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34. Sample Exercise:
Creating an Inspiring
Work Culture
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35. Chat: Celebration
What techniques do you use to recognize
and celebrate success?
Sample Exercise:
Creating an Inspiring
Work Culture
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36. Celebration Model
1. Describe specifically the accomplishment
or behavior
2. Explain its importance by linking it to the
vision, purpose, values, or brand
3. Ask the individual or team to describe
how they did it
4. End with sincere appreciation
Sample Exercise:
Creating an Inspiring
Work Culture
© 2013 NetSpeed Learning Solutions. All rights reserved. 36
37. Celebrate the success of an
employee who completed a
Sample Exercise:
difficult inventory report Creating an Inspiring
Work Culture
accurately and on time.
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38. 5 Techniques to Transform
4. Create learning experiences
with real issues and problems
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39. Steps for Coaching
Across Generations
1. Clarify the reason for the conversation
2. State the specific concern
3. Ask questions and listen actively
4. Together generate solutions or next steps
(starting with the employee’s ideas)
5. Clarify expectations of the employee and
leadership in accomplishing the next steps or
solution
6. End on a positive note Sample Exercise:
Leading Across
Generations
© 2013 NetSpeed Learning Solutions. All rights reserved. 39
40. Steps for Coaching
Across Generations
1. Clarify the reason for the conversation
I wanted to talk with you about a customer
interaction I observed.
Sample Exercise: Leading Across Generations
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41. Steps for Coaching
Across Generations
2. State the specific concern
The customer didn’t appear to be satisfied
with your answer to his question about his
exchange and finally gave up and walked
away grumbling.
Sample Exercise: Leading Across Generations
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42. Coaching Case Study #1
Kathy, a Boomer, has needed to take
a lot of vacation time to deal with her
elderly and sick father who lives in
another state.
She comes back from these trips exhausted
and emotionally drained. In the past you have
valued her contributions to the team. At the
moment she is lagging behind in her duties at
work and you need to speak with her.
Sample Exercise: Leading Across Generations
© 2013 NetSpeed Learning Solutions. All rights reserved. 42
43. 5 Techniques to Transform
5. Request learner feedback regularly.
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44. Learner Feedback
• Are you with me?
• What questions do you have?
• Give Bob a round of applause.
• Have you completed the worksheet?
• Do you agree/disagree with this
statement?
• How are you feeling about this
virtual course?
© 2013 NetSpeed Learning Solutions. All rights reserved. 44
45. 5 Techniques to Transform
1. Allow no more than 3 minutes between
participant interaction opportunities.
2. Mix it up with diverse use of polling.
3. Build opportunities for participants to
exchange ideas and opinions using chat and
audio.
4. Create learning experiences with real issues
and problems.
5. Request learner feedback regularly.
© 2013 NetSpeed Learning Solutions. All rights reserved. 45
47. Technology Snafus
• Always schedule a dry run
• Arrive 30 minutes prior to your
webinar
• Use a host/producer to handle
technical issues
• Practice breakout rooms with real people
• Have a contingency plan (no Internet, no VoIP,
slides won’t advance, etc.)
© 2013 NetSpeed Learning Solutions. All rights reserved. 47
48. The Zen of Delivery
Begin with a centered, calm mind
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49. Action Planning
• One thing I can do….
• One thing my team can do….
• One thing my organization can do….
• One other thought….
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50. Great Webinars
Available through Pfeiffer
(Wiley & Sons) and at major
booksellers
Buy it at Amazon:
http://www.amazon.com/Great-Webinars-Interactive-Captivating-Informative/dp/1118205448
© 2013 NetSpeed Learning Solutions. All rights reserved. 50
51. Available Now
Published in 2012 by Jossey-
Bass (Wiley & Sons)
Buy it at Amazon:
http://www.amazon.com/Peer-Power-Transforming-Workplace-Relationships/dp/0976458721
© 2013 NetSpeed Learning Solutions. All rights reserved. 51
52. Complete the Survey
• Attend the next Virtual Facilitator Trainer
Certification course at a discount ($345 off)
April 10 – May 2.
• Receive a link to download the slides.
© 2013 NetSpeed Learning Solutions. All rights reserved. 52
Hinweis der Redaktion Cindy, this is a setup to the next slide. It also gets people involved during the email discussion. Answers might be Very often (at least several times a day) Often (at least once a day) Sometimes Rarely Never