Amberbase Solutions is a Philippines-based BPO provider consisting of 3 facilities with over 3,000 seats. It offers both hosted solutions and traditional managed services. Amberbase started in 2009 as part of the Comfac Global Group, one of the largest fit-out contractors in the Philippines. This gives Amberbase an advantage in delivering hosted solutions globally. Amberbase focuses on finance and accounting services and has experience in domains like healthcare, telecoms, and energy. It provides integrated talent management including training, leadership development, and quality assurance.

1. Amberbase Solutions, Inc.
Eastwood City CyberPark
November 2011

2. Company Profile
 Amberbase Deliver Cost Effective
 Amberbase Solutions is a Business Process Outsourcing (BPO) Transformation With Business
Resource and Service Provider. Consisting of 3 strategically
located facilities with over 3,000 seats, state of the art
Impact To Our Clients Through
infrastructure, full ACD capability and outsourcing veterans Vertical Specific BPO Solutions
working in the Philippines since North American enterprises
Competitive
Advantage
began offshoring to the island nation in 1997, Amberbase
Client
Solutions offers Hosted Solutions to allow clients to have and run
their own virtual company while staying true to the core
competencies and quality of service which clients have built
within their organizations. This coupled with minimal costs, Client
presents a viable product for clients wanting to do off-shore
Business Impact
Addressable
other than the typical managed solution.
Increase
Space
 Group of Companies
 Amberbase Solutions started in 2009 as a part of the Comfac
Global Group. Comfac Global Group is one of the Philippines'
Savings
Cost
leading systems integrator/total fit-out contractor for workspace
facilities. The Comfac Global Group has successfully implemented
turn-key projects for corporate offices, contact centers, BPOs,
data centers and disaster recovery sites, mobile offices and other Enhance Make it Eliminate
non-traditional business centers, providing products and services Process Distinctive Process
like modular furniture, custom-made furniture, IT support Transformation
systems, security systems, and other workspace facilities around
the world. This gives Amberbase Solutions the edge in delivering
Hosted Solutions to our clients around the world.
© 2011, Amberbase Solutions, Inc. Confidential
2

3. Philippines
Value
Proposition
© 2011, Amberbase Solutions, Inc. Confidential

4. Philippines- Excellence in Voice to growing Non-Voice
Capability
Revenues Direct employment FAO, HRO, LPO
US$ billion, estimate FTE, estimate equity research,
NON-VOICE
analytics, supply
management,
procurement, industry-
34% specific services
37%
(health, telecoms,
7.2 442,000 energy)
Creative services
NON-VOICE
ITO, ESO, design
processes
1.5 Medical transcription
100,500 Legal transcription
68% 62%
69% 64% Customer interaction
and support,
telemarketing, advisory
2004 2009 2004 2009
Copyright ©2010: Business Processing Association of the Philippines. All rights reserved
© 2011, Amberbase Solutions, Inc. Confidential
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5. Focus on Area of Expertise
© 2009, Amberbase Solutions Incorporated Confidential

6. Finance and Accounting
Key Back Office Players in the Philippines
JP Chase Morgan Chevron Texaco Citibank Crescent Services
Bank of America HP Shell Shared Services
Ernst & Young HSBC Manulife
KPMG Procter & Gamble Alitalia
Price Waterhouse Flour Daniel Watson Wyatt
Accenture Henkel Financial Services McKinsey & Co.
AIG BPSI Deutsche Bank Thomson Reuters
Popular Back Office Functions
Accounting and bookkeeping Revenue management Health Insurance
Accounts receivable collection Transaction processing General Insurance
Accounts payable administration Business data processing Sales and marketing
Payroll processing Database management Tax reporting
Asset management Supply chain management Financial leasing
Financial analysis and auditing Legal Transcription Transaction management
Inventory control and purchasing Account maintenance Sourcing and Procurement
Expense and revenue reporting Litigation Support Logistics
Financial reporting Content Development Disaster recovery
Human resources administration Contract Summarization Business Intelligence
Customer Management Publishing Network management
Credit card administration Travel Services Back Office Warehouse and inventory Management
Factoring and stock brokering Loan processing
© 2009, Amberbase Solutions Incorporated Confidential

7. Manila is the largest offshore BPO city in the World
Philippines is now a significant global player
Number of BPO Workers
Offshore BPO market by destination
2007; Percentage
100% = US$19-21 billion
Ireland, 7% Others China, 3%
(3), 7% C&EE (2),
5%
Philippines,
21%
India, 51%
Sources: Nasscom and John Clements Consultants, Inc. ; Everest data
© 2011, Amberbase Solutions, Inc. Confidential
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8. The Philippine talent value proposition
Number of college degree 2008
graduates  Abundant labor force of 36 million
 Over 400,000 college graduates per year
Medical and natural sciences, 125,005
allied fields  Large pool of accounting and business
graduates
Business, accounting, and 98,120
 English proficiency
related fields
 Affinity with Western culture
Social and behavioral sciences, 75,819
education  Customer service orientation
 Highly trainable
Engineering and architecture 50,770
 Cost effective
IT-related and mathematics 40,894
 High level of commitment and loyalty
Fine arts, masscom, humanities 11,242
TOTAL Tertiary level 444,810
Source: CHED Pop Labor force Unemp Literacy
rate
World 6,602M 3,400M 6.3% 82.0%
Source: Phils Comon Higher Education : India 1,130M 509M 7.8% 61.0%
CIA World Factbook 2007; China 1,322M 798M 4.2%* 90.9%*
*China data for unemp and
literacy is major Cities only Brazil 190M 96M 9.6% 88.6%
Philippines 90M 36M 7.9% 92.6%
© 2011, Amberbase Solutions, Inc. Confidential
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9. TALENT LANDSCAPE
*McKinsey Study
© 2011, Amberbase Solutions, Inc. Confidential
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10. Amberbase
Value
Proposition
© 2011, Amberbase Solutions, Inc. Confidential

11. Integrated Talent Management Framework
© 2011, Amberbase Solutions, Inc. Confidential
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12. Amberbase Eastwood Roadmap
100% Filipino Amberbase Solutions, Inc.
Management Team
• Eastwood Cyberpark Career Center October 2011
Henderson Blake
is second client
July 2011 win back
New Clients:
• SEO Global
Winning back of • Cities Planet
June 2011
former client • Optus Fusion
in eBridge
May 2011
Simple.Net gets
October 2010 onboard as first
February 2009 telco offering
Transformation
Strategy Kick Off
Flagship account
Comfac Global Web-NetPro
Group steps in signs on for both
the take over Inbound &
pure play BPO Outbound
Epixtar, engagements David Harris (EBridge President)
absorbing
personnel
Mark Cave (eBridge CEO)
• Very positive feedback from clients who are returning due to positive results brought about by the Amberbase
Transformation Strategy.
© 2011, Amberbase Solutions, Inc. Confidential
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13. Training & Development
• Voice Capability
Voice
• Business and Soft skills
and Business
• Job Skills
• Client Applications
Process
• Technical
• Mentorship Programs
• Manager Modules
Leadership
• Skills Based DPM
• Domain Skills Domain
• Certifications COEs
• Education
• Service Quality
Quality
• Six Sigma
© 2011, Amberbase Solutions, Inc. Confidential

14. OFFICE INFRASTRUCTURE
 12 Storey Building
 Building Name: FELINA
 Registered with PEZA
(Philippines Economic Zone Authority)
 Parking: 3 Floor Covered with Reserved Slots
 Meeting, Conference & Training Rooms
 Operations Start Date: February 2009
Eastwood – Auditorium
 Property Managed By:
Amberbase Solutions, Inc.
 Commute:
 35 min (10 km) from Makati
 60 min (13 km) from NAIA Airport
 Scale to handle up to 3,000 seats at 1.7
utilization
Eastwood – Production Floor
© 2011, Amberbase Solutions, Inc. Confidential
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15. OFFICE INFRASTRUCTURE- Expansion
INCUBATOR PLUG & PLAY Leased Facility
 Over 3,000 seats available in 3  150 to 200 seat wings to meet  Consolidate operations in
strategically located facilities. short term requirements. any of our 3 locations.
 Can be made operational in  Facility can be made  Considering 3000-4000 sqm
less than 15 days. operational within 30-60 days floor space to fit-out 200-1,000
 IT infrastructure Customized to  IT infrastructure to be seats in 60-90 days.
customer requirement. customized to client  Locations currently available
 Shared space- Training rooms requirements with intra city BCP capability
and other amenities  Facility available in
Eastwood, Makati and
Mandaluyong
FELINA BUILDING GOODLAND BUILDING TECH CENTRE
Quezon City Makati City Mandaluyong City
15
© 2011, Amberbase Solutions, Inc. Confidential 15

16. Annex
© 2011, Amberbase Solutions, Inc. Confidential

17. Amberbase Organization Structure 2011
Ramon
Quilloy
CGG COO
Randy
Urgino
Managing
Director
Justin Jamil
Fred Diaz Chris Yap
Aquino Apaniada
HR Director Business Dev’t
Support Services Operations Director
Director Director
Lilet Jones Fred Rey
Jopay Sicam DJ Rabara Fernandez RJ Flores Desamparado
Finance & Debt
Information
Accounting Facilities Web-NetPro eBridge Consolidation
Technology
Management Ontario
Cheese Sandy
HR Dizon Villaruz Employee
Operations Talent Learning & Relations
Acquisition Development
© 2011, Amberbase Solutions, Inc. Confidential
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18. Philippine IT-BPO: Established excellence in voice to
growing non-voice capability
Customer interaction
VOICE
and support,
telemarketing, advisory ADM, IT infrastructure
ITO/ESO
management, product
FAO, HRO, LPO, development
Design process delivery
NON-VOICE
medical transcription
legal transcription services
research and analytics,
supply management,
procurement, industry- Creative process
specific services (health, CPO outsourcing:
telecoms, energy) animation, game
development
Copyright ©2010: Business Processing Association of the Philippines. All rights reserved.
© 2011, Amberbase Solutions, Inc. Confidential
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19. Thank you
The floor is open for questions