Eedo Lifshitz, AVP Business Development chaired the “Revenue Assurance for Utilities” conference held in Berlin on June 26-28 Read here his presentation: “Aligning Revenue Assurance with Utility Business Objectives”

1. © 2012 – PROPRIETARY AND CONFIDENTIAL INFORMATION OF CVIDYA
Revenue Assurance for
Electric Utilities
Eedo Lifshitz
AVP BD & Strategic Alliances
Eedo.lifshitz@cvidya.com

2. 2
About cVidya
 A global leader in Revenue Assurance and marketing analytics
 Addressing Telecom, Media and Utility service providers
 Successful deployments in 150 operators
 Deployed industry’s largest RA project processing more than 14B events daily
 #1 Revenue Management Global Market
Provider by Gartner (April 2011)
 TM Forum Leadership 300 employees
 Global presence in 20 locations
 Partnership with the world leading vendors
 150 customers
– 20 out of the 30 largest operators

3. 3
Market Trends
 Paradigm shift in Utility market resulting in new risks
 Leakage accounts for up to 5% of utility revenue
 Pricing is becoming more complex
 New pricing & billings models prone to error
 New Cyber and Fraud risks

4. 4
Fraud Risks
New
Challenges
and Risks
Smart Meter
Program Adoption
IT Integration
Risks
Operational
Risks
Revenue Leakage

5. 5
Revenue Leakage Risks
 Unbilled usage
 Metering errors
 Missing accounts
 Unbilled onetime charges
 Credit risks (impact of estimations)
 Undercharging - Rates do not match
customer contract
 Overcharging by partners
 Reconciliation inter-supply disputes

6. 6
Operational Risks
 Gaps between monitoring and
actual usage can impact Grid
reliability
 Operation data loss may disrupt
operational decisions and
automation
 Fraudsters may tamper critical data
necessary for grid operation
 Logistics ERP (inventory)
discrepancies

7. 7
Smart Meter Program Adoption Risks
 Lost meter data
 Incorrect bills may result in
Smart Meter push back by
consumers
 Data discrepancies may delay
Smart Meter deployment

8. 8
Fraud Risks
 Meter tampering to reduce charges
 Tampering of customer account in billing system
 Internal fraud
 Equipment theft

9. 9
IT Integration Risks
 Data discrepancies between network
and business systems
 Data loss in between systems impacting
decision systems
 Application deployment delays due to
erroneous data between systems
 Data inconsistencies while upgrading
from “older” systems to “modern”
service platforms

10. 10
The Solution - UtilityMap® Suite
cVidya Platform - Analysis Layer:
Leakage Resolution, Discrepancy Analysis, Leakage Reporting
UtilityMap®
Configuration
UtilityMap®
Usage
UtilityMap®
Rating & Billing
Verification
cVidya Platform, ETL
Administration
Collecting &
reconciling
configuration
information from
various data sources
such as MDM, CRM,
Billing, Accounting
Monitoring and
Recovering revenue
lost due to missing or
incorrect usage data
along the Meter-to-
bill route
Verifies the
rating and
billing of all
TOU rates
and interval
usage data,

11. 11
The Process
Information
Infrastructure
Electrical Infrastructure
Process
mapping
Risk Analysis Automation
Revenue
Assurance
Operation
Revenue
Optimization

12. 12
How can Big Data/Analytics Optimize Revenue?
 Big Data
– Volume: Smart Meter and Distribution Automation Monitoring
– Velocity: Near Real-Time
– Variety: Structured and un-structured data
 Analytics
– Analyze, process data, correlate and identify data discrepancies
– Prioritize revenue risks
– Identify Revenue Leakage and Fraud schemes

13. 13
Guidelines for Selecting RA Solutions
 Revenue Assurance domain expertise and methodologies
 Adherence to TM Forum RA standards (Maturity Model)
 Utility domain expertise
 Automation & scalability to address the Big Data tsunami
 Built-in use cases and Analytics to streamline detection of leakage

14. 14
The cVidya Advantage
Market leader in the Revenue Assurance
and Risk Management domain
Big Data capabilities and scalability to
meet massive utility data
Head the TMF Revenue Assurance group
Tier-1 operators deployment experience
that can be leveraged for utilities
Industry’s largest RA project processing
more than 14B events daily
Risk Assessment methodologies and
comprehensive consulting services
On-Site/Hosted Managed Services and
Cloud deployment models

15. THANK YOU!
www.cvidya.com