Website Usability

Web Site Usability October 20, 2009 Vincci Kwong Franklin D. Schurz Library Indiana University South Bend Indiana Library Federation Annual Conference

Website Usability ,[object Object],[object Object],[object Object],[object Object]

Components of Website Usability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Perquisites for all Usability Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Scenario-Based Inspection ,[object Object],Goal Task Task Task Action Action Action Action

Setting Up a Scenario-Based Inspection ,[object Object],[object Object],[object Object]

Heuristic Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Setting Up a Heuristic Inspection ,[object Object],[object Object],[object Object],[object Object],[object Object],Task Scenario No.: 1 Inspector’s Name: Kelly Session Date: 3/20/2009 Session Start Time: 9:00 am Session End Time: 10:00 am Fig. 1 An example of data collection and analysis form. Heuristic violated Usability defect Comments Navigation Inconsistent overall navigation The user was confused by the different navigation systems. Semiotics Unclear links labels The user would like simple wordings without the use of jargon. Graphics Contrast between text and background The user found it difficult to read the wordings on the webpage.

Pro and Con of Heuristic Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

User Observations ,[object Object]

Setting Up a User Observation Session ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Choose participants ,[object Object],[object Object],[object Object]

Select facilitators and observers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prepare task description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create evaluation script ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prepare permission form ,[object Object],[object Object],[object Object],[object Object],[object Object]

Recording a session ,[object Object],[object Object],[object Object],[object Object]

Our Experience with User Observation Session

Choose Users ,[object Object],[object Object],[object Object]

Prepare task description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create evaluation script ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Decide on how to record data ,[object Object],[object Object],[object Object],[object Object],[object Object]

Data analysis and Interpretation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Review and summarize data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Group findings ,[object Object],[object Object],[object Object],[object Object]

Assigning Severities ,[object Object],[object Object],Severity Rating Issue 3 Unclear link labels [Semiotics] Inconsistent overall navigation [Navigation] Information overload [Cognitive] Inefficient search function [Others] Insufficient system reaction to errors for a user [Technology/Performance] Unmatched/unexpected information [Content] 2 Contrast between text and background [Graphics] Backward navigation [Navigation] Duplicate Information [Navigation] Item not in category as expected [Navigation] Image information [Graphics] Scripting errors [Technology/Performance] Video is not able to accommodate all users [Others] 1 Grouping of left navigation bar [Navigation] Visited vs unvisited states [Navigation] Inflexible layout [Graphics] Uncertainty on currency of information [Content] Pop-up windows [Others] Unexpected file format [Others]

Write evaluation report ,[object Object],[object Object]

Summing up our experience ,[object Object],[object Object],[object Object]

Helpful Readings ,[object Object],[object Object],[object Object],[object Object]

Helpful Resources ,[object Object],[object Object]

Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Website Usability

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