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Facebook messaging-convergence of social communication for empowered consumer engagement

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Customer Centria
Customer Centria

The document provides a detailed overview of Facebook's new messaging system, the threats it poses to arch-rivals, Google, and the tremendous impact it will have on consumer relations in the coming years.

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Facebook messaging-convergence of social communication for empowered consumer engagement
Facebook messaging-convergence of social communication for empowered consumer engagement
Facebook messaging-convergence of social communication for empowered consumer engagement
Facebook messaging-convergence of social communication for empowered consumer engagement

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