1. CtrlS - IT Services Security, Technology & Infrastructure

2. Emergency requirements of computing power and other IT infrastructure?

3. Spare Stocks for emergencies More than 90 servers and 30 TB in stock

4. Skill sets of CtrlS

5. Our people capabilities

6. Low latency connectivity to office, branches and customers? What kind of scalability is available?

7. Network Infrastructure Two ‘meet me’ rooms for telcos and ring architecture inside the premises All MPLS providers are present at site Tier4 philosophy – fully redundant Service providers, routers, firewalls, IDS,switches Internet bandwidth scalable beyond 3GBPS Network Infrastructure

8. Network Diagram

9. Network Diagram

10. Processes established for better service levels and business continuity? Are they certified?

11. Our Process ITIL Lean Six Sigma ITIL – this remains our backbone in offering services. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven. Lean Six Sigma is a model of eliminating waste in processes as well as data driven data analysis ensuring better service to the end user Escalation driven matrix to help you get timely delivery of services Account Managers as a single point of contact

12. Our certifications TIA Tier 4 certification CtrlS Certifications ISO 20000 ISO 27001 BS 25999